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Job Title: Home Based Crisis Interventionist
Department: Home Based Crisis Intervention (HBCI)

The HBCI Interventionist provides intensive, short-term crisis intervention and stabilization services to children, youth, and their families in both Erie and Niagara Counties. Services are designed to address clinical and family-system needs, ensure safety within the home, reduce crises, and prevent unnecessary psychiatric hospitalization or residential placement. Interventionists utilize trauma-informed, evidence-based, person-centered practices to support the child and family as a whole.

New Directions’ Home Based Crisis Intervention Program delivers time-limited, high-intensity in-home support to families experiencing acute behavioral or emotional crises. The program’s goal is to stabilize the family, strengthen functioning, and keep youth safely in their homes and communities.

New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

• Starting Pay: $58,548.00 – $59,865.33 annually (based on education and relevant experience)
• Paid Time Off: 3 weeks PTO in the first year
• Holidays: 14 paid agency holidays
• Insurance: Access to medical, dental, and life insurance
• Retirement: 401K with up to 3% agency match
• Additional agency perks including training, advancement pathways, Verizon discount, credit union membership, and loan-forgiveness eligibility

• Full-Time
• Monday – Friday, flexible scheduling
• Participation in crisis on-call rotation required

Amherst, NY

New Directions invests in developing future leaders through clinical supervision, agency-sponsored trainings, continuing education opportunities, and internal advancement pathways.

• Maintain a caseload of 2–3 families for program-defined timeframes (4–6 weeks or 6–9 weeks).
• Provide daily meetings with child/youth and family for at least one hour per session.
• Participate in crisis on-call rotation; provide in-person crisis support when necessary.
• Work in both Erie and Niagara Counties to meet family needs.
• Create individualized safety/crisis plans and treatment plans with each family.
• Collaborate with multidisciplinary teams, including SPOA and community providers.
• Use evidence-based, trauma-informed, person-centered practices.
• Maintain knowledge of community resources in both counties.
• Attend required trainings and scheduled individual and group supervision.
• Provide accurate and timely documentation in the agency’s EHR and CAIRS system (admission, discharge, 1-month, and 3-month post-discharge).
• Maintain confidentiality and comply with all program and agency policies.
• Perform other duties as assigned by the HBCI Supervisor.

• Ability to work effectively with youth, families, staff, and community partners from diverse backgrounds.
• Skilled in supporting youth with behavioral, emotional, or mental health challenges.
• Strong communication, organizational, and documentation skills.
• Ability to work as part of a team and accept supervision.
• Flexibility and adaptability to changing family needs and schedules.
• Ability to communicate professionally across multiple mediums (email, written notes, phone, etc.).
• Valid NYS driver’s license, adequate auto insurance, and reliable transportation.
• Ability to pass annual physical for Category 1 job classification.
• Compliance with all agency safety and health standards.

• Master’s degree and license (preferred), or
• Bachelor’s degree with at least one year of relevant experience in community-based mental health or case management may be considered.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.