Holiday Collateral Management Jobs (NOW HIRING)

Why Hilton Sandestin Beach?

At Hilton Sandestin Beach, we believe that exceptional service begins with an exceptional team. To deliver the best experiences for our guests, we seek out talented individuals who share our passion and vision. Our team members are the driving force behind everything we do, and their dedication is what allows us to create memorable moments for every guest. By joining Hilton Sandestin Beach, you become part of a community of leaders focused on your personal growth and long-term success.

What We Offer:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid time off
• Vision insurance

About the Role:

To oversee the reservations for Seagar’s, coordinate seating, arrange and book groups. Creating a relationship with our guests positioning Seagar’s to monopolize on large group opportunities. Create a relationship with our Sales and Event Planning teams and group contacts to capitalize on group opportunities. Maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. 

Essential Functions:

• Oversees private parties and larger group reservations through coordinating date and time, number in-group, special arrangements, and menus for food and beverage. Works with Event Planning and Sales teams to assess group needs and communicate all group information to management and culinary staff. Meets and greets clients. Conducts restaurant tours. Supervises the overall set up and implementation of Seagar’s group events. Remains in attendance at all special events in Seagar’s until after dinners are served.
• Maintains consistent availability to perform job duties during the designated shift hours of 12:00 pm to 8:00 pm, as scheduled.
• Pursues contacts actively through groups and individual guests to capture all possible large group business through traditional corporate networking methods and utilizing our in-house Sales Department, as well as following up with past groups.   Generates special event sales through direct, proactive contact with businesses and groups.  Works with Marketing Director on Seagar’s premium sales collateral.
• Manages daily reservations to ensure the maximization of the dining room while providing the highest level of guest experience.  Provides training, coaching, and daily support to hosts to guarantee Seagar’s impeccable welcome experience. Oversees the welcoming and seating of guests though prime seating hours. Builds relationships with V.I.P. guests as the direct contact for any of their special requests. Communicates special requests and reservations notes consistently with the Seagar’s team at daily line up.
• Performs administrative duties.  Creates detailed group sales comparison reports on a weekly basis, reflecting activities and sales progress; communications with contracted groups, including an overview of needs one week prior to each event and a handwritten “Thank you” note no later than one week following event.
• Coordinates and participates in Seagar’s involvement in community events, both onsite and offsite events.  Actively promote restaurant and private dining opportunities at these events. 
• Creates and maintains a robust private dining program including group menus that include food, liquor, wine, and related collateral for marketing and selling private events.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, at the discretion of the manager based on the particular requirements of the hotel.

• Maintains a list of V.I.P Seagar’s guests.
• Welcomes guests and group contacts as they arrive.  Provides assistance at the host stand as needed, allowing management to oversee the floor.
• Assists in keeping Seagar’s menu current and updating the wine iPad.
• Performs other duties as requested, such as cleaning and assisting with side duties.
• Sends out holiday cards and keeps Seagar’s “A List” (Honors List) up to date.
• Maintains an open line of communication with guests and other departments within the Hotel.
• Ensures all necessary office supplies and guest materials, including to-go menus, menu paper, etc. are in supply.

Job Knowledge, Skills, and Abilities:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment, service standards, and guest relations.
• Ability to read and speak the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to work a flexible schedule in order to accommodate business levels and events.
• A working knowledge of our wine and beverage list.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.

Qualifications:

Education:

Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities.  High school diploma preferred.

Experience:

Prior food and beverage experience required.

Licenses and Certificates:

Ability to obtain any government required licenses or certificates. 

More about the Company:

Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstance changes in the hotel (i.e.: emergencies, changes in personnel, workload, rush jobs, or technological developments.)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.