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Helpdesk Jobs in Worcester, MA (NOW HIRING)

NATIONAL CONSTRUCTION RENTALS

Fence Helper

Shrewsbury, MA

$16.25 - $20.75/hr

As a Fence Helper at National Construction Rentals, Inc. (NCR), you will play a crucial role in assisting the Fence Foreman to ensure the successful installation and maintenance of fences according ...

Koopman Lumber & Hardware Co.

Delivery Rider/Helper

Sutton, MA · On-site

$16.50 - $18.75/hr

Delivery Helper We're looking for a Delivery Helper to join our team. This role is essential to ensuring that building materials are delivered safely, accurately, and on time to our customers. You'll ...

Koopman Lumber Inc

Delivery Rider/Helper

Sutton, MA · On-site

$16.50 - $18.75/hr

Job Type Full-time Description Delivery Helper Location: Sutton, MA Type: Full-Time (Monday-Friday) Reports To: Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team.

Koopman Lumber

Delivery Rider/Helper

Sutton, MA · On-site

$16.50 - $18.75/hr

Job Type Full-time Description Delivery Helper Location: Sutton, MA Type: Full-Time (Monday-Friday) Reports To: Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team.

Koopman Lumber Co Inc

Delivery Rider/Helper

Sutton, MA · On-site

$17 - $20/hr

Description Delivery Helper Location: Sutton, MA Type: Full-Time (Monday-Friday) Reports To: Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is ...

Koopman Lumber Co Inc

Delivery Rider/Helper

Sutton, MA · On-site

$17 - $20/hr

Description Delivery Helper Location: Sutton, MA Type: Full-Time (Monday-Friday) Reports To: Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is ...

Koopman Lumber

Delivery Rider/Helper

Sutton, MA · On-site

$17 - $20/hr

Delivery Helper Location: Sutton, MA Type: Full-Time (Monday-Friday) Reports To: Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is essential to ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

Helpdesk Technician We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal ...

ITW EAE

Help Desk Specialist

Hopkinton, MA

$76K - $96K/yr

This is a great opportunity for a technology-focused professional who enjoys solving problems, helping others, and working with a broad range of technologies in a collaborative environment. In this ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Worcester, MA

Helpdesk information

See Worcester, MA salary details

$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for helpdesk in Worcester, MA is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Worcester, MA?

The most popular types of Helpdesk jobs in Worcester, MA are:

What are popular job titles related to Helpdesk jobs in Worcester, MA?

For Helpdesk jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Worcester, MA look for?

The top searched job categories for Helpdesk jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Helpdesk jobs?

Cities near Worcester, MA with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Fence Helper

NATIONAL CONSTRUCTION RENTALS

Shrewsbury, MA

$16.25 - $20.75/hr

Full-time

Re-posted 15 days ago

Job description

Job Summary:

As a Fence Helper at National Construction Rentals, Inc. (NCR), you will play a crucial role in assisting the Fence Foreman to ensure the successful installation and maintenance of fences according to company standards. Your responsibilities include supporting all aspects of fence operations, maintaining a safe work environment, and upholding high levels of customer satisfaction. You will represent NCR professionally while adhering to safety protocols and contributing to a positive team dynamic.

Essential Functions: 

  • Conduct daily inspections and testing of vehicles and equipment to ensure safe and proper operation.
  • Load truck with necessary equipment and materials for daily assignments, ensuring secure placement.
  • Attend job sites with Foreman, meet with customers to review project details.
  • Install fence poles, erect fences, and tension wire to meet NCR specifications.
  • Clean job sites thoroughly, remove debris, and ensure all equipment is properly stored on the truck upon completion of work.
  • Clean and maintain trucks, restocking materials for future fence installations.
  • Always adhere to safety protocols, maintain a clean and safe work environment, and participate in all required safety meetings.

Qualifications:

  • High school diploma or equivalent preferred.
  • Proficiency in following detailed instructions and making occasional independent decisions.
  • Capability to read, analyze, and interpret documents such as safety rules, operational manuals, and maintenance instructions.
  • Competence in performing mathematical calculations involving addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals.
  • Application of common-sense reasoning to effectively execute detailed written and verbal instructions.

Licenses/Certificates/Registrations: 

  • Must have a valid driver’s license with a Motor Vehicle Record within company guidelines. 
  • Positions that require driving a vehicle with a GVWR of 10,000 lbs. or more require the incumbent to be at least 21 years old and possess a DOT medical card.
  • A forklift certification will be provided after hire.

Physical Demands and Work Environment: 

  • Conditions involve working outdoors in extreme weather conditions, long periods of driving and walking; occasional standing, reaching with hands and arms, climbing, stooping, kneeling, crouching, crawling, talking and hearing/listening, working in high precarious places.
  • The nature of the work is extremely physical, which requires frequent holding, pulling or pushing up to 100 lbs.
  • Fence helpers are exposed to working with and around moving and vibrating mechanical parts and working in high precarious places. Work involves exposure to loud machines, vehicles, and building construction noise.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position at any time. 

National Construction Rental Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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