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Helpdesk Manager Jobs in Renton, WA (NOW HIRING)

The Rabourn Company, Inc

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Operations Manager

Bellevue, WA · On-site

$78K - $80K/yr

We're looking for an Operations Manager to help keep the business running smoothly day to day. This is a full-time leadership role where you'd oversee office operations, support staff, improve ...

Saratoga Capital, Inc.

Asst. Manager

Bellevue, WA · On-site

$32 - $35/hr

Saratoga Capital is seeking an experienced Assistant Community Manager to help manage four garden style communities in Bellevue WA. The Assistant Community Manager will be accountable for a broad ...

MRINetwork Jobs

Assistant Branch Manager

Kent, WA

Help manage daily branch activity (dispatch, staffing, client needs) * Keep things organized, efficient, and moving * Step in wherever needed -- this is a hands-on role Sales Growth * Support and ...

Sunset Auto Wholesale

Sales Manager/Team Leader

Tacoma, WA · On-site

$120K - $180K/yr

Sales Manager/Team Leader - Automotive. Sunset Auto Wholesale | Tacoma, WA. Sunset Auto Wholesale ... I am looking for the right person to help me build the dealership, grow the team, and create an ...

JCW Management Inc

Painter Helper

Seattle, WA · On-site

$20 - $26/hr

Helping Painter(s) to maintain a safe and clean workspace. * Assist with removing fixtures such as doorknobs and light switch covers to protect prior to painting. * Assist with masking, taping ...

OPTIMA LOGISTICS LLC

Delivery Helper

Tacoma, WA

Call or text 206-751-5712 today to speak with the hiring manager**** Join our team and find a ... Help other drivers as directed. * Return to the station. * Debrief with the manager when you return.

SAVI VENTURES INC

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Retail Store Manager - Edible Arrangements

Kirkland, WA · On-site

$25 - $28/hr

What You'll Do • Help manage daily store operations • Hire, train, and schedule staff • Participate in production and customer service as needed • Manage inventory, ordering, and store ...

SAVI VENTURES INC

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Retail Store Manager - Edible Arrangements

Kirkland, WA · On-site

$25 - $28/hr

What You'll Do • Help manage daily store operations • Hire, train, and schedule staff • Participate in production and customer service as needed • Manage inventory, ordering, and store ...

Foot Locker

Assistant Manager

Lynnwood, WA · On-site

$22.63/hr

Assistant Store Managers are hands on leaders who move with urgency, stay connected to customers ... With an "Always on, Never no" mindset, ASMs help set the tone on the floor while taking ownership ...

Foot Locker

Assistant Manager

Lynnwood, WA

$22.63/hr

With an "Always on, Never no" mindset, ASMs help set the tone on the floor while taking ownership ... Store Ops & Execution Help manage daily store operations including opening/closing, cash handling ...

Misty Mountain Mfg

Office Helper

Seattle, WA · On-site

$21.30 - $25/hr

... managing returns and repairs • Managing will call orders • Unpacking deliveries • Ship and manage inventory of stock items • Sending out tracking information to customer Administrative • ...

Misty Mountain Mfg

Office Helper

Seattle, WA · On-site

$21.30 - $25/hr

... managing returns and repairs • Managing will call orders • Unpacking deliveries • Ship and manage inventory of stock items • Sending out tracking information to customer Administrative • ...

Misty Mountain Mfg

Office Helper

Seattle, WA

$21.30 - $25/hr

... Help preparing pallets Applying shipping labels to correct packages Processing and ... managing returns and repairs Managing will call orders Unpacking deliveries Ship and manage ...

Global 1st Flagship

Safety Helper

Bremerton, WA · On-site

$16 - $19.50/hr

We are a leader in Marine Support Services and Emergency Management. Serving as the Department of ... Help conduct annual vessel and facility Workplace Hazard Inspections, as well as daily waterfront ...

New

Vancouver Paint Group, Inc

Painter Helper

Seattle, WA · On-site

$20 - $26/hr

... as required. • Helping Painter(s) to maintain a safe and clean workspace. • Assist with ... Management Inc JCW Management is the employee management company for our contract companies:

Vancouver Paint Group, Inc

Painter Helper

Seattle, WA · On-site

$20 - $26/hr

... as required. • Helping Painter(s) to maintain a safe and clean workspace. • Assist with ... Management Inc JCW Management is the employee management company for our contract companies:

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All JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Renton, WA

Helpdesk Manager information

See Renton, WA salary details

$42.2K

$94.2K

$140K

How much do helpdesk manager jobs pay per year?

As of May 29, 2026, the average yearly pay for helpdesk manager in Renton, WA is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Renton, WA? The most popular types of Helpdesk jobs in Renton, WA are:
What cities near Renton, WA are hiring for Helpdesk Manager jobs? Cities near Renton, WA with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Renton, WA as of May 2026, with employment types broken down into 2% Full Time, 87% Part Time, 4% Temporary, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $94,240 per year, or $45.3 per hour.

Operations Manager

The Rabourn Company, Inc

Bellevue, WA • On-site

$78K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

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Job description

The Rabourn Company is a long-established commercial insurance agency with a strong reputation for customer service and long-term client relationships. We’re looking for an Operations Manager to help keep the business running smoothly day to day. 

This is a full-time leadership role where you’d oversee office operations, support staff, improve workflows, and help maintain efficient systems across the agency. You’d work closely with employees, clients, vendors, and leadership to make sure everything stays organized, productive, and customer-focused.

What We’re Looking For

We’d like someone with:

  • A bachelor’s degree in business, insurance, or a related field
  • Strong leadership and communication skills
  • Good problem-solving and organizational abilities
  • Experience with accounting processes and office operations
  • Comfort using agency management systems plus Microsoft Office tools like Word, Excel, and Outlook
  • Experience in the insurance industry and/or trust accounting is a plus!

Main Responsibilities

Financial & Accounting

You’d handle or oversee:

·         Accounts receivable/payable

·         Budget creation, tracking and reporting

·         Financial reporting and reconciliations

·         Bank statement reconciliation

·         Preparing documents for CPAs, insurers, and government agencies

·         Maintaining accounting records and systems

HR & Team Management

This role also includes:

·         Managing staff and reviewing work

·         Payroll and time tracking

·         Employee onboarding and offboarding

·         Training and staff support

·         Assisting with evaluations or disciplinary actions when needed

·         SIMPLE IRA administration

 

Operations & Office Management

You’d also help manage:

·         Agency and employee licensing

·         Office equipment and leases

·         Building and storage coordination

·         Computer/equipment maintenance and purchasing

·         General office upkeep

Perks & Details

·         Monday–Friday, 8:00 AM–4:30 PM

·         One remote day per week (currently Wednesdays)

·         Salary up to $80K depending on experience

·         Medical, dental, and vision benefits

·         SIMPLE IRA after 2 years

·         Office located in south Bellevue with free parking and nice surroundings