1

Helpdesk Manager Jobs in Moline, IL (NOW HIRING)

Assistant Managers help oversee in-store operations alongside the General Manager. The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are ...

Assistant Managers help oversee in-store operations alongside the General Manager. The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are ...

Assistant Managers help oversee in-store operations alongside the General Manager. The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are ...

Be Seen First

Assistant Manager

De Witt, IA · On-site

$15 - $19/hr

Assistant Manager - DeWitt Dairy Queen Grill & Chill We're a locally owned DQ Grill & Chill looking for a reliable Assistant Manager to help run daily operations and lead the team. You'll work ...

New

Shift Manager

Kewanee, IL · On-site

$13.50 - $17/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

Shift Manager

Moline, IL · On-site

$13.50 - $17.25/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

Shift Manager

Rock Island, IL · On-site

$14.25 - $18/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

Shift Manager

Le Claire, IA · On-site

$15.75 - $19.75/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

Shift Manager

Bettendorf, IA · On-site

$13.50 - $17/hr

Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals. As a Shift Manager, you may be responsible for: • Food ...

Our operations in over 60 countries around the world has helped us achieve our position as an ... Monthly district management meetings; Branck PM review; Traction Control...etc)? * Do you ...

New

Quality Manager

Moline, IL · On-site

$135K - $177K/yr

Our operations in over 60 countries around the world has helped us achieve our position as an ... Monthly district management meetings; Branck PM review; Traction Control...etc)? * Do you ...

Community Manager

Davenport, IA · On-site

$55K - $65K/yr

Community Manager Reports To: Regional Manager About YES: Founded in 2008, YES Communities has ... Plan and oversee community events to help maintain a positive community environment * Coordinate ...

You are always there to help the team when needed and aren't afraid to ask for assistance. You ... Manage contract services, public relations, marketing, and the financial performance of the ...

Team Manager

Orion, IL · On-site

$17 - $19/hr

As a Team Manager, you'll be part of the bakery-cafe's leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect. As a Team Manager at ...

Our full-time Manager Development Program is designed to provide our Manager Trainees with the ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Our full-time Manager Development Program is designed to provide our Manager Trainees with the ... We provide individuals with responsible access to credit to help them achieve their financial goals.

Kitchen Manager

Bettendorf, IA · On-site

$16 - $21/hr

You'll lead by example, helping create a high-performing environment that consistently delivers outstanding food and guest satisfaction. You'll support the General Manager & Assistant General Manager ...

Showing results 41-60

Helpdesk Manager information

See Moline, IL salary details

$33.9K

$75.7K

$112.5K

How much do helpdesk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for helpdesk manager in Moline, IL is $75,683.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $90,300.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Moline, IL?

The most popular types of Helpdesk jobs in Moline, IL are:

What cities near Moline, IL are hiring for Helpdesk Manager jobs?

Cities near Moline, IL with the most Helpdesk Manager job openings:

Assistant Manager

Jimmy John's

Davenport, IA

$15 - $17/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago


Jimmy John's rating

5.4

Company rating: 5.4 out of 10

Based on 737 frontline employees who took The Breakroom Quiz

44th of 107 rated fast food restaurants


Job description

Assistant Managers help oversee in-store operations alongside the General Manager. The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently.  Assistant Managers must lead by example and execute systems and procedures with 100% integrity. As an Assistant Manager, your attitude needs to be enthusiastic, friendly, and positive.

Assistant Manager will manage 3-5 shifts per week.  Supervising 4-8 employees.  

Help insure Jimmy Johns is meeting customer expectations of fast, friendly service and perfect sandwiches.  

Benefits:

Health Insurance

Paid vacation time

Training - online and in shop

Free meals and uniforms

IRA  with company match after one year

Job Duties and Tasks:

Duties include

  • Food prep
  • Bread Baking
  • Meat Slicing
  • Sandwich building
  • Leading Sandwich line
  • Routing deliveries
  • Use of POS system
  • Shift paperwork and closes
  • Balance receipts and prepare shift deposits

Requirements:

Ability to work a 40 hour week

    At least 18 years of age

    Basic understanding of Microsoft Word, Microsoft Excel

    Some Supervisory experience

    Ability to handle fast-paced work environment

    Organize and establish priorities in the store with minimal supervision

    Willing to offer opinions and recommendations towards the store and employees

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!


What Jimmy John's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Jimmy John's logo

About Jimmy John's

Sourced by ZipRecruiter

Since Day 1 when our founder, Jimmy, opened his first Jimmy John’s sandwich shop in 1983, we’ve had the determination and badassery to settle for nothing less than the best. We are in early every morning baking fresh bread and slicing vegetables, and we’re not afraid to have a little or a lot of fun along the way. We succeed together as a family because let’s be honest, nobody can compete with the rockstars of Jimmy John’s. Part of what makes Jimmy John’s special is our fast-paced, high energy, no B.S, get it done now, big city attitude right in your own hometown. That energy and passion are baked right into the DNA of the brand.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Champaign, IL, US