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Helpdesk Manager Jobs in Laredo, TX (NOW HIRING)

HMG Careers

Remote Sales Manager

Laredo, TX · Remote

$69K/yr

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Work closely with your manager to set goals and achieve them

Hungry Howie's Pizza

Assistant Manager

Laredo, TX

$15 - $18/hr

MUST HAVE previos experiance working at a pizza place We are searching for a new Assistant Manager to join our team who is interested in helping to hire and train other team members. You will also ...

Asset Living

Community Manager

Laredo, TX · On-site

... and help us drive innovation and results for our clients and communities across the US. At Asset ... COMMUNITY MANAGER The Community Manager is responsible for overseeing the entire operations of a ...

Asset Living

Community Manager

Laredo, TX · On-site

... and help us drive innovation and results for our clients and communities across the US. At Asset ... COMMUNITY MANAGER The Community Manager is responsible for overseeing the entire operations of a ...

Tru Fit Athletic

Assistant General Manager

Laredo, TX · On-site

Personal training sessions are just $15 to help you reach your fitness goals. Key Responsibilities ... and manage systems for tracking and nurturing prospective leads. - Promote and sell ancillary ...

My Melrose

Store Manager

Laredo, TX · On-site

... help others strengthen specific knowledge/skill areas. • Responsible - Ability to be held ... Manage 6 or more staff members. Computer Skills: Ability to operate a POS cash register, calculator ...

My Melrose

Store Manager

Laredo, TX · On-site

... help others strengthen specific knowledge/skill areas. • Responsible - Ability to be held ... Manage 6 or more staff members. Computer Skills: Ability to operate a POS cash register, calculator ...

PVH

Store Manager

Laredo, TX · On-site

As a Store Managers you will lead the effort to exceed expectations, provide exceptional service ... An above-market 401(k) contribution to help our eligible associates save for retirement. * Flexible ...

PVH Corp.

Store Manager

Laredo, TX · On-site

As a Store Managers you will lead the effort to exceed expectations, provide exceptional service ... An above-market 401(k) contribution to help our eligible associates save for retirement. * Flexible ...

My Melrose

Store Manager

Laredo, TX · On-site

... help others strengthen specific knowledge/skill areas. • Responsible - Ability to be held ... Manage 6 or more staff members. Computer Skills: Ability to operate a POS cash register, calculator ...

BoxLunch & Hot Topic

Store Manager

Laredo, TX · On-site

We're on the search for a Store Manager that will be at the forefront of bringing the fandom to ... Run sales reports and use data to help guide your strategy to hit sales targets * You've got the ...

My Melrose

Store Manager

Laredo, TX · On-site

... help others strengthen specific knowledge/skill areas. • Responsible - Ability to be held ... Manage 6 or more staff members. Computer Skills: Ability to operate a POS cash register, calculator ...

Dollartree

assistant manager I

Laredo, TX · On-site

Help customers in a positive, approachable manner and address any questions or concerns they may ... Help the Store Manager supervise, train, and develop Store Associates * Ensure a positive, safe ...

BoxLunch & Hot Topic

Store Manager

Laredo, TX · On-site

We're on the search for a Store Manager that will be at the forefront of bringing the fandom to ... Run sales reports and use data to help guide your strategy to hit sales targets * You've got the ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Laredo, TX

Helpdesk Manager information

See Laredo, TX salary details

$32.9K

$73.5K

$109.3K

How much do helpdesk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for helpdesk manager in Laredo, TX is $73,543.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $87,800.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Laredo, TX?

The most popular types of Helpdesk jobs in Laredo, TX are:

What cities near Laredo, TX are hiring for Helpdesk Manager jobs?

Cities near Laredo, TX with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Laredo, TX as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $73,543 per year, or $35.4 per hour.

ACCOUNT MANAGER

BUDDY'S HOME FURNISHINGS AZ, TX

Laredo, TX

$11 - $13/hr

Other

Re-posted 11 days ago

Job description

Position Description: We're looking for dedicated people with a "CAN-DO" attitude. Buddy's Home Furnishings was founded in 1961 and is a Lease Ownership Company that provides quality brand name products such as consumer electronics, appliances, computers, furniture, and accessories to customers to help enhance their quality of life. Buddy's engages in the lease of household durable goods to consumers on a lease-to-own basis. It operates through 300 stores across the country.Manages customer accounts, satisfying company collection and revenue standards; performs inside sales and outside collections; helps maintain appearance of showroom; takes primary role in delivery and pick up of merchandise; may perform managerial functions or duties as assigned by General Manager; demonstrates effective communication and reasoning skills and shows management potential.
Principal Responsibilities
Acquire and Maintain Customers
Basic furniture, appliance, home electronic installation/removal
Complies with all company vehicle safety standards and documentation
Credit/Customer Relationship Management
Customer payments and data entry in VersiRent computer program
Fill out receipt books, make journal entries.
Inbound/Outbound Service calls
Making deliveries or collecting merchandise
Sales and merchandising
All other duties deemed necessary by store management
Requirements for Account Representative
Excellent telephone skills
Intermediate math skills
Maintain professional appearance
Must be able to drive during day, night and meet all safety requirements
Must be able to explain terms of rental/lease agreement to customer.
Must be able to read, write and communicate effectively in person and over telephone
Must be able to work overtime
Must be proficient in product features, benefits; must be able to work on showroom floor
Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
Regular and consistent attendance, including nights and weekends as business dictates.
General Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
Stooping, bending, pulling, climbing, reaching and grabbing as required
Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
Prolonged driving and standing
Must be able to work in and outdoors in a variety of climates and weather conditions. $11.00 - $13.00 Hourly