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Helpdesk Manager Jobs in Bothell, WA (NOW HIRING)

N C Machinery Co.

Technician Helper

Tukwila, WA · On-site

$26.10/hr

A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence. Equal ...

Compass

Engineering Manager

Seattle, WA

$194K - $215K/yr

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're ... Engineering Manager As an Engineering Manager at Compass, you'll lead high-performing teams ...

Compass

Engineering Manager

Seattle, WA · On-site

$194K - $215K/yr

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're ... Engineering Manager As an Engineering Manager at Compass, you'll lead high-performing teams ...

Foot Locker

Assistant Manager

Lynnwood, WA · On-site

$22.63/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

TerraPower LLC.

Project Manager

Bellevue, WA · On-site

The Project Manager will help manage project conflicts to ensure on-time and on-budget delivery of products and services. Responsibilities * Facilitate management of project cost, schedule, and scope ...

TerraPower LLC.

Project Manager

Bellevue, WA · On-site

The Project Manager will help manage project conflicts to ensure on-time and on-budget delivery of products and services. Responsibilities * Facilitate management of project cost, schedule, and scope ...

Foot Locker

Assistant Manager

Lynnwood, WA · On-site

$22.63/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

ORCHARD GROUP

Assistant Manager- E143006

Silverdale, WA · On-site

$19.83 - $20.13/hr

Help manage controllable costs (labor, food, supplies) Safety, Compliance amp; Standards * Ensure compliance with health, safety, and food safety regulations * Enforce company policies and procedures

Compass

Engineering Manager

Seattle, WA · On-site

$194K - $215K/yr

Focusing on streamlining complex transaction management, compliance, and back-office SaaS workflows to help managing brokers run their businesses seamlessly. * Agent Client Tools - Buy-Side: Crafting ...

AFL

Project Manager - Site Acquisition

Seattle, WA · On-site

The Site Acquisition Project Manager will be responsible for supporting the Site Acquisition process and helping manage the contracts/leases of the selected sites. You will negotiate real estate ...

Midland-Marvel

Manager - Imaging/Radiology

Seattle, WA

$41.50 - $56.50/hr

Help manage departmental resources, equipment, budgets, and financial performance. * Successfully lead employees within a unionized healthcare environment. Required Qualifications * Graduate of an ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Bothell, WA

Helpdesk Manager information

See Bothell, WA salary details

$42.6K

$95.2K

$141.5K

How much do helpdesk manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for helpdesk manager in Bothell, WA is $95,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Bothell, WA?

The most popular types of Helpdesk jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Helpdesk Manager jobs?

Cities near Bothell, WA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $93,658 per year, or $45 per hour.

Project Manager - Site Acquisition

Seattle, WA • Remote

Afl Telecommunications Llc
Media and Telecom • 5 - 10K employees
Learn more about Afl Telecommunications Llcexternal

$140K/yr

Full-time

Posted 10 days ago

AFL Global rating

7.6

Company rating: 7.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

ITC Service Group is actively looking to hire a Project Manager to manage the  Site Acquisition process in the Seattle area. This is full time, remote work with our company, for the duration of the project. 

The Site Acquisition Project Manager will be responsible for supporting the Site Acquisition process and helping manage the contracts/leases of the selected sites. You will negotiate real estate development transactions, from beginning to end including strategy development, business term negotiation, and support full legal negotiation. You will act as a key member of the Site Acquisitions team in developing growth strategies for specific markets.
Implement a strategic plan while interacting with internal stakeholders (e.g. product teams, energy, fiber, design, construction, legal, tax, etc.). Understand the technical requirements of engineering teams and develop solutions that meet the design and business targets.
Prepare and present transaction summaries to senior management team regarding progress, financial approvals and overall deal costs / benefits.
Provide management for multiple complex contract negotiations simultaneously. Deliver lease and permit approvals for multiple sites for network integration. Obtained permits, approvals, and entitlements from local/municipal, state, and federal government. secure entitlements and leases, municipal approvals, civil reviews, utility coordination, liaison with landlords, property owners, and developers. Specifically, we are looking for demonstrated experience with land use, contract/lease review, and Abstraction experience.

Qualifications

  • A background that includes experience in real estate, development, business, financial, strategic and technical operations/management.
  • Experience and ability to negotiate multi-million-dollar contracts for real estate and infrastructure transactions.
  • Be able to think strategically about business, market, and technical challenges with the skill to build and convey compelling value strategy plans.
  • Experience preparing, reviewing and negotiating the financial analysis of potential deal structures.
  • Possess strong negotiation abilities to include legal document review and negotiation in conjunction with legal counsel.
  • 5-10 years’ experience with Project management in Site Acquisition environment

ITC Service Group (“ITC”) is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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