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Helpdesk Manager Jobs in Bothell, WA (NOW HIRING)

GMS Inc

delivery helper

Everett, WA · On-site

$19 - $23.94/hr

Delivery Helper The primary functions of the Delivery Helper are to load, locate job sites, backing ... Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ...

Fortune8Services LLC

Be Seen First

Mover Helper

Tukwila, WA · On-site

$17.25/hr

We are an independent sub-contracting company seeking reliable and punctual Mover Helpers for ... Manage time effectively to meet moving schedules * Support team members to ensure smooth workflow

COWTOWN MATERIALS INC

delivery helper

Everett, WA · On-site

$19 - $23.94/hr

Ability to self-manage, show initiative, be proactive, and drive results. * Communicate ... HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business ...

Fortune8Services LLC

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Mover Helper

Tukwila, WA · On-site

$17.25/hr

We are an independent sub-contracting company seeking reliable and punctual Mover Helpers for ... Manage time effectively to meet moving schedules * Support team members to ensure smooth workflow

Global 1st Flagship

Safety Helper

Bremerton, WA · On-site

$23.75/hr

We are a leader in Marine Support Services and Emergency Management. Serving as the Department of ... Help conduct annual vessel and facility Workplace Hazard Inspections, as well as daily waterfront ...

Global 1st Flagship

Safety Helper

Bremerton, WA · On-site

$16 - $19.50/hr

We are a leader in Marine Support Services and Emergency Management. Serving as the Department of ... Help conduct annual vessel and facility Workplace Hazard Inspections, as well as daily waterfront ...

Global 1st Flagship

Safety Helper

Bremerton, WA · On-site

$23.75/hr

We are a leader in Marine Support Services and Emergency Management. Serving as the Department of ... Help conduct annual vessel and facility Workplace Hazard Inspections, as well as daily waterfront ...

Great Clips

Area Manager

Sammamish, WA · On-site

$40 - $50/hr

Ready to take the next step in your career while staying behind the chair? We're looking for an Area Manager who loves cutting hair, leading by example, and helping managers and stylists grow. This ...

N C Machinery

Technician Helper

Tukwila, WA · On-site

$26.10/hr

A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

Tacoma Parts Corporation

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Bilingual Office Manager - English & Russian

Seattle, WA · On-site

$22 - $35/hr

We are looking for a reliable, organized, and professional Bilingual Office Manager who is fluent in both English and Russian to help manage our day-to-day office operations and support our growing ...

Odeko

Market Manager

Seattle, WA · On-site

$90K - $95K/yr

Local coffee shops and cafes are the backbone of any given community, and we're here to help manage the day-to-day tasks with a platform so intuitive, it's kinda like magic. The Odeko team is diverse ...

Odeko

Market Manager

Seattle, WA · On-site

$90K - $95K/yr

Local coffee shops and cafes are the backbone of any given community, and we're here to help manage the day-to-day tasks with a platform so intuitive, it's kinda like magic. The Odeko team is diverse ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Bothell, WA

Helpdesk Manager information

See Bothell, WA salary details

$42.6K

$95.2K

$141.5K

How much do helpdesk manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for helpdesk manager in Bothell, WA is $95,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Bothell, WA?

The most popular types of Helpdesk jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Helpdesk Manager jobs?

Cities near Bothell, WA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $93,658 per year, or $45 per hour.

Student IT Helpdesk (FWS only), F26-S27

Redmond, WA • On-site

DigiPen Institute of Technology
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about DigiPen Institute of Technologyexternal

$17.85/hr

Part-time

Re-posted 11 days ago

Job description

Applicants MUST be current students at DigiPen Institute of Technology to qualify for this position.
  • Student Employment at DigiPen is open to all currently matriculated students if they meet the qualifications for the job.
  • Students may not work during a time when they have a class scheduled, a class is canceled, or a class ends early.
  • Student workers must reside within the State of Washington. Remote work outside of Washington will not be permitted.
This position is ONLY open to current DigiPen students, eligible for Federal Work Study, with an accepted FWS award.
Job Title: Student IT Helpdesk (FWS only), F26-S27
Reports to: Johnny Deek, VP Information Technology and Computer Systems
Job Location:
DigiPen Institute of Technology
9931 Willows Road
Redmond, WA 98052
Essential Functions
  • Assist Client Services Administrators in ensuring the operational stability of the client infrastructure.
  • Support workstations in labs and classrooms.
  • Assist in Help Desk tickets resolution.
  • Assist in setting up and repairing computer equipment and related devices.
  • Respond to phone and email requests for help.
  • Evenings and weekends may be required.
  • Accountable for tracking and reporting the amount of time worked

Qualifications/Competencies
  • Attention to Detail: Recognizes obvious information.
  • Client Focus: Responds to immediate client needs.
  • Initiative: Identifies immediate action needed.
  • IT Support Troubleshooting: Introductory: Demonstrates introductory understanding and ability and, with guidance, applies the competency in a few, simple situations. Can direct people to the appropriate source for further information.
  • Eligible for Federal Work Study, with an accepted FWS award
  • Resident Advisors may not also hold an FWS position

Students will be selected through review of their submissions and an interview process.
Experience Level
Basic understanding of computer hardware and Windows 11 support.
Expected dates of employment: August 31, 2026 - May 7, 2027
Expected number of hours per week: 20
Wage - based on Washington State's minimum wage requirements: $17.85 per hour
Expected number of hours per week: 20
*** Once again, students are not permitted to work during any time when they are scheduled for a class. ***
The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, and/or crouching; and significant fine finger dexterity. May need to lift up to 25 lbs. Generally, the job requires 80% sitting, 10% walking, and 10% standing.
DigiPen Student Employee Academic Requirements:
  • Are currently a Matriculated student at DigiPen Institute of Technology
  • Good Academic Standing - not on Academic Warning as defined in DigiPen Course Catalog
  • A minimum cumulative GPA of 2.5 or higher

Requirement Exceptions:
It is possible to still be selected for a position with DigiPen if you do not meet the requirements above, so don't let that dissuade you from applying!
Once you have applied for and have been offered a position, we will contact the necessary managers (Supervisor, Department Chair, and/or the Dean of Faculty) to complete and sign off on an Academic Waiver form, depending on which requirements need to be waived. Once the Waiver is returned to us, we'll continue you through the hiring process.
Equal opportunity is a priority of DigiPen Institute of Technology, as the institution is committed to fostering a positive learning environment for all. The Institute's intent is to hire the most qualified individuals for faculty and staff, attracting candidates from diverse backgrounds of race and ethnicity, gender, gender identity, gender expression, sexual orientation, age, socioeconomic status, veteran status, nationality, culture, religion, and physical abilities. We are committed to broadening our candidate pool to include more diverse individuals and ensuring fairness in hiring by avoiding bias and determining criteria to judge all candidates prior to posting each new position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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