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Helpdesk Manager Jobs in Kansas (NOW HIRING)

IMA Financial Group, Inc.

Helpdesk Technician I

Wichita, KS · On-site

$18 - $24.25/hr

They are seeking a Helpdesk Technician I to manage Help Desk tickets, respond to customer issues, provide assistance, and troubleshoot desktop and application problems. Responsibilities : • ...

iQuasar LLC

Key Responsibilities • Ticket Management o Receive, prioritize, and input all help desk requests into the ASU Ecosystem ticketing system within four (4) hours of receipt (100% compliance required ...

IQUASAR LLC

Helpdesk Support Specialist

Lansing, KS

Key Responsibilities Ticket Management o Receive, prioritize, and input all help desk requests into the ASU Ecosystem ticketing system within four (4) hours of receipt (100% compliance required). o ...

IMA Financial Group

Helpdesk Technician I

Wichita, KS · On-site

$18 - $24.25/hr

Manage assigned Help Desk tickets as well as Help Deck Queue to make sure incidents are dispatched or resolved according to SLAs. * Respond to customer issues via phone, email and computer chat

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Manage user accounts, permissions, and access controls in Active Directory and other systems ... in helpdesk, system support, preferably in a manufacturing environment. Proven experience in ...

ALLO Fiber

MSP Tier 2 Helpdesk Technician

Mission, KS · On-site

$18.75 - $25.25/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond ...

Traffic Management KS LLC-HCM

Helper

Topeka, KS · On-site

$14 - $17.25/hr

Whether you're looking to advance your career in traffic management, fencing, or security, you'll find an environment that fosters growth, collaboration, and excellence. Help us build a legacy that ...

Jimmy John's

Assistant Manager #1040

Topeka, KS

Help manage food and labor costs Requirements * Eligible to work in the U.S. * 18 years or older We're a fast-paced, fun-loving team that is passionate about delicious sandwiches, world class ...

Jimmy John's

Assistant Manager #0607

Lawrence, KS

Help manage food and labor costs Requirements * Eligible to work in the U.S. * 18 years or older We're a fast-paced, fun-loving team that is passionate about delicious sandwiches, world class ...

Jimmy John's

Assistant Manager #1166

Salina, KS

$20/hr

Help manage food and labor costs Requirements * Eligible to work in the U.S. * 18 years or older We're a fast-paced, fun-loving team that is passionate about delicious sandwiches, world class ...

Jimmy John's

Assistant Manager #0486

Lawrence, KS

Help manage food and labor costs Requirements * Eligible to work in the U.S. * 18 years or older We're a fast-paced, fun-loving team that is passionate about delicious sandwiches, world class ...

Jimmy John's

Assistant Manager #1166

Salina, KS · On-site

Help manage food and labor costs Requirements * Eligible to work in the U.S. * 18 years or older We're a fast-paced, fun-loving team that is passionate about delicious sandwiches, world class ...

Jimmy John's

Assistant Manager #0932

Wichita, KS

Help manage food and labor costs Requirements * Eligible to work in the U.S. * 18 years or older We're a fast-paced, fun-loving team that is passionate about delicious sandwiches, world class ...

Jimmy John's

Assistant Manager #0485

Lawrence, KS

Help manage food and labor costs Requirements * Eligible to work in the U.S. * 18 years or older We're a fast-paced, fun-loving team that is passionate about delicious sandwiches, world class ...

Jimmy John's

Assistant Manager #0932

Wichita, KS · On-site

Help manage food and labor costs Requirements * Eligible to work in the U.S. * 18 years or older We're a fast-paced, fun-loving team that is passionate about delicious sandwiches, world class ...

Jimmy John's

Assistant Manager #0607

Lawrence, KS

Help manage food and labor costs Requirements * Eligible to work in the U.S. * 18 years or older We're a fast-paced, fun-loving team that is passionate about delicious sandwiches, world class ...

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All JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Kansas

Helpdesk Manager information

See Kansas salary details

$33.4K

$74.7K

$111K

How much do helpdesk manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for helpdesk manager in Kansas is $74,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $89,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

Is help desk one or two words?

The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What does a helpdesk do?

A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.

Which is correct, helpdesk or help desk?

For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

Do you need a degree for IT helpdesk?

Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Kansas? The most popular types of Helpdesk jobs in Kansas are:
What cities in Kansas are hiring for Helpdesk Manager jobs? Cities in Kansas with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Kansas as of June 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $74,720 per year, or $35.9 per hour.
Helpdesk Technician I

Helpdesk Technician I

IMA Financial Group, Inc.

Wichita, KS • On-site

$18 - $24.25/hr

Full-time

Posted 9 days ago

Job description

Job Summary:
IMA Financial Group, Inc. is an entrepreneurial and expanding company known for its commitment to associates. They are seeking a Helpdesk Technician I to manage Help Desk tickets, respond to customer issues, provide assistance, and troubleshoot desktop and application problems.
Responsibilities:
• Supports and demonstrates IMA’s core values.
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates.
• Manage assigned Help Desk tickets as well as Help Deck Queue to make sure incidents are dispatched or resolved according to SLAs.
• Respond to customer issues via phone, email and computer chat
• Provide customer assistance
• Document customer interactions
• Escalate issues to the next Tier with next level of difficulty
• Follow-up with customers to ensure issues are resolved
• Troubleshoot and triage end user desktop/hardware, operating system, and application problems
• Support the use and functionality of Microsoft Office 365 applications.
Qualifications:
Required:
• Associate degree preferred or 1-2 years’ equivalent work experience in computer technology-related fields required.
• 1-2 years’ experience working in help desk roles required.
• Excellent oral, presentation, analytical and written communication skills required.
• Exceptional focus on customer service required.
Preferred:
• CompTIA A+ Certification or demonstrated equivalent work experience or certification preferred.
• 1-2 years’ current Microsoft desktop operating system, mail client and applications experience preferred.
Company:
With over four decades of experience in the industry, IMA has become a trusted leader in commercial insurance, risk management, surety, and employee benefits brokerage and consulting. Founded in 1974, the company is headquartered in Denver, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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