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Helpdesk Manager Jobs in Alaska (NOW HIRING)

Seneca Holdings

$20 - $27/hr

Seneca Federal Health is seeking a Help Desk Technician to support our work at Joint Base Elmendorf ... Manage functional application of an automated call distribution system. * Maintain library of ...

Classic Collision

Auto Body Helper

Anchorage, AK · On-site

Auto Body Helper Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly ...

NANA Management Services

$18.75 - $24/hr

This Remote Cook's Helper assists in a variety of food preparation duties, completion of special work projects, cleaning of a food service area, stocking, and serving duties in a commercial kitchen ...

NANA Management Services

$17 - $19.75/hr

This Kitchen Helper position is responsible for maintaining sanitation standards, performing a variety of cleaning, maintenance, food preparation, stocking, and serving duties in a commercial kitchen ...

Ketchikan Indian Community

IT Help Desk

Ketchikan, AK · On-site

$23.19 - $34.78/hr

Management has the exclusive right to alter this at any time without notice. Job Summary Incumbent will resolve computer user concerns by answering questions about hardware and software problems ...

KETCHIKAN INDIAN CORPORATION

IT Help Desk

Ketchikan, AK · On-site

$23.19 - $34.78/hr

Management has the exclusive right to alter this at any time without notice. Job Summary Incumbent will resolve computer user concerns by answering questions about hardware and software problems ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Alaska

Helpdesk Manager information

See Alaska salary details

$40.4K

$90.2K

$134.1K

How much do helpdesk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for helpdesk manager in Alaska is $90,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $107,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Alaska? The most popular types of Helpdesk jobs in Alaska are:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Alaska as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $90,228 per year, or $43.4 per hour.

Rotational Housekeeping Supervisor - Nullagvik

NANA Management Services

Kotzebue, AK • On-site, Remote

Other

Posted 11 days ago

Job description


This position supervises housekeeping associates and related sanitation functions.
**Housing is provided when working in Kotzebue.This position is 3x3 rotation. Flight expenses to and from Kotzebue to Anchorage are included**
Responsibilities
  • Provide the highest quality of service to the customer at all times.
  • Supervise and coordinate the activities of the Housekeeping department. Monitor and ensure compliance with all Guidelines for Operations. Ensure adherence to the Guarantee of Fair Treatment policy.
  • Act as 'Person in Charge' and be responsible for the hotel operation when necessary. Maintain and improve customer service programs. Complete ongoing training of self and staff.
  • Monitor and critique adherence to the established budget. Help Manager maintain a Control log of Purchases. Compute timecards daily, input weekly payroll as required and complete wage progress report.
  • Ensure inventory compliance.
  • Communicate on a timely basis the changes in room status throughout the day.
  • Coordinate room cleaning to ensure sanitation standards are adhered.
  • Ensure all public areas are maintained.
  • Ensure laundry room procedures and standards are being carried out.
  • Assist Manager in the administrative paperwork as trained and assigned (progress reports, invoices, inventory, etc.) Maintain correct document retention procedures.
  • Promote teamwork and associate morale. Initiate or suggest plans to motivate associates to achieve work related goals.
  • Recommend and/or initiate personnel actions.
  • Monitor associate files and uniform standards.
  • Handle any guest complaints in a professional and hospitable manner. Assist staff as needed to better serve the guest.
  • Have working knowledge of maintenance and operating procedures of all departmental equipment.
  • Helps conduct safety meetings and insures daily operations are in compliance with company and client safety requirements.
  • Participate in monthly departmental meetings and outings initiated by the Manager, and in Staff meetings whenever possible.
  • Analyze and resolve work problems or assist associates in solving work problems.
  • Interview applicants. Orient and train new associates.
  • Conduct ongoing training of all Housekeeping associates to increase job knowledge and skill level.
  • Work closely with sales to ensure meeting room functions precede professionally and uniformly. Daily check house counts, meeting room schedules, communicate any discrepancies.
  • Communicate daily with Housekeeping staff for special needs, outages, projects, etc.
  • Wear proper uniform at all times as specified in associate handbook. Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.
  • This position is responsible for the supervision of staff.
  • Other duties that are pertinent to the department or unit's success also may be assigned.

Qualifications
Preferred Qualifications
  • A valid driver's license with an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at some locations).

Working Conditions and Physical Requirements
Weather: Indoor
Noise level: Moderate
Office conditions: Pace of work environment: Medium
Customer Interaction: Medium
Description of environment: Hotel
Constantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull.
Occasionally required to lift and/or move up to 50 pounds.
Travel: None

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