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Helpdesk Manager Jobs in Alaska (NOW HIRING)

C3EL

Senior Help Desk Technician

Anchorage, AK · On-site

$20.50 - $27.50/hr

Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. * Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. * Administer and maintain ...

Bowhead

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Manage ongoing maintenance and deployment of new hardware and software for device life cycle ... Four or more (4+) years' experience in a technical support or helpdesk role Certification ...

UIC Alaska

Help Desk Technician I

Anchorage, AK

$20.50 - $27.50/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

UIC Alaska

Senior Help Desk Technician

Anchorage, AK

$20.50 - $27.50/hr

Manage ongoing maintenance and deployment of new hardware and software for device life cycle ... Four or more (4+) years' experience in a technical support or helpdesk role Certification ...

Bowhead

Help Desk Technician I

Anchorage, AK

$20.50 - $27.50/hr

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. * Maintain/monitor inventory of computer/software ...

Deeptree

Help Desk Technician I

Wasilla, AK · On-site

$18 - $27/hr

This position is part of the Help Desk team, so candidates must be passionate about technology ... Manage PC setup and deployment for new employees using standard hardware, images, and software,

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Alaska

Helpdesk Manager information

See Alaska salary details

$40.4K

$90.2K

$134.1K

How much do helpdesk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for helpdesk manager in Alaska is $90,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $107,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Alaska? The most popular types of Helpdesk jobs in Alaska are:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Alaska as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $90,228 per year, or $43.4 per hour.

GENERAL HELPER (FULL TIME)

Compass Group

Anchorage, AK

$28.23/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

337th of 482 rated business services

Job description

  • We are hiring immediately for GENERAL HELPER positions.
  • Location: 201 Post Rd. Anchorage, AK 99501 Note: online applications accepted only.
  • Schedule: Full Time Schedule: rotational - 28 days on, 14 days off. Seasonal position, ends in November, starts again in April 2027.  More details upon interview! 
  • Requirement: Previous remote camp experience preferred. 
  • Fixed Pay Rate: $28.23 per hour. 

 *Internal Employee Referral Bonus Available

ESS Support Services Worldwide – Alaska and Gulf of Mexico - is a leading provider of comprehensive support services, specializing in food and facility maintenance for clients and their employees both offshore and on remote land sites.

Our team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day.

ESS Support Services Worldwide offers competitive wages, has an award-winning benefits program which includes health, medical, dental, vision, retirement plus other insurance which meets the needs of each individual.

Job Summary

Summary
At ESS Support Services our General Helpers are responsible for providing the highest standard of quality in a challenging and dynamic environment for the entire facility.  From general housekeeping to maintaining a safe and sanitary galley and kitchen area and assisting with food preparation as necessary.  
 

[Insert a description of the jobsite if applicable]


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. All essential functions of the role are to be performed on our client location(s). Other duties may be assigned as necessary.

  • Clean and maintain guest rooms, common areas, and kitchen spaces to high standards.
  • Launder, fold, and organize linens; ensure beds and rooms are guest-ready.
  • Assist with basic food prep, dishwashing, and kitchen cleanup.
  • Stock and replenish supplies in rooms, kitchen, and storage areas.
  • Remove trash and recyclables; maintain a safe and sanitary environment.
  • Set up and restock beverage stations, condiments, and dining areas.
  • Ensures the highest sanitary standards are maintained in accordance with company, client and government requirements
  • Provide friendly, helpful service to guests, client, and team members.
  • Adheres to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Sets up assigned bar, stocks all beer, wine, paper products, straws and stirrers, glassware, and ice.
  • Takes and/or processes orders for drinks practices prudent portion control
  • Provides quality customer service through one-on-one attention to detail.
  • Advises management of purchasing needs with a focus on minimizing waste and avoiding product shortages.
  • Perform other functions and duties as assigned.

Prior housekeeping, remote camp, offshore, or restaurant experience - Preferred

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry
 
Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

ESS maintains a drug-free workplace.

 Req ID: 1539416

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