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Helpdesk Manager Jobs in Alaska (NOW HIRING)

Kenaitze Indian Tribe

Helpdesk Technician

Kenai, AK · On-site

$20 - $26.75/hr

Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks Preference: TERO Ordinance 2017-01, P.L. 93-638 Job Summary The Helpdesk Technician is an entry-level ...

Kenaitze Indian Tribe

Helpdesk Technician

Kenai, AK · On-site

$20 - $26.75/hr

Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks Preference: TERO Ordinance 2017-01, P.L. 93-638 Job Summary The Helpdesk Technician is an entry-level ...

Kenaitze Indian Tribe

Helpdesk Technician

Kenai, AK · On-site

$20 - $26.75/hr

Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks Preference: TERO Ordinance 2017-01, P.L. 93-638 Job Summary The Helpdesk Technician is an entry-level ...

Calista Corporation

Helpdesk Support Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

The Helpdesk Support Technician I is an entry-level position. This position provides front-line ... Excellent organizational time management skills with the ability to prioritize, multi-task, and ...

New

Republic Services

Warehouse Helper

Anchorage, AK · On-site

$15.25 - $18.75/hr

The Warehouse Helper maintains machines, tools, and equipment; loads and transports work in ... By combining local operational management with standardized business practices, we drive greater ...

Republic Services

Warehouse Helper

Anchorage, AK · On-site

$15.25 - $18.75/hr

The Warehouse Helper maintains machines, tools, and equipment; loads and transports work in ... By combining local operational management with standardized business practices, we drive greater ...

Compass Group

GENERAL HELPER

Anchorage, AK · On-site

$28.23/hr

* We are hiring immediately for GENERAL HELPER positions. * Location: 201 Post Rd. Anchorage, AK ... Advises management of purchasing needs with a focus on minimizing waste and avoiding product ...

Foot Locker

Assistant Manager

Anchorage, AK

$18.50/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

Anchorage, AK · On-site

$18.50/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

Anchorage, AK · On-site

$18.50/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

Anchorage, AK · On-site

$18.50/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Compass Group

GENERAL HELPER (FULL TIME)

Anchorage, AK · On-site

$28.23/hr

* We are hiring immediately for GENERAL HELPER positions. * Location: 201 Post Rd. Anchorage, AK ... Advises management of purchasing needs with a focus on minimizing waste and avoiding product ...

ESS

GENERAL HELPER (FULL TIME)

Anchorage, AK · On-site

$28.23/hr

* We are hiring immediately for GENERAL HELPER positions. * Location: 201 Post Rd. Anchorage, AK ... Advises management of purchasing needs with a focus on minimizing waste and avoiding product ...

Compass Group

GENERAL HELPER (FULL TIME)

Anchorage, AK · On-site

$28.23/hr

* We are hiring immediately for GENERAL HELPER positions. * Location: 201 Post Rd. Anchorage, AK ... Advises management of purchasing needs with a focus on minimizing waste and avoiding product ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Alaska

Helpdesk Manager information

See Alaska salary details

$40.4K

$90.2K

$134.1K

How much do helpdesk manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for helpdesk manager in Alaska is $90,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $107,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Alaska? The most popular types of Helpdesk jobs in Alaska are:
Helpdesk Manager jobs near you
Helpdesk Technician

Helpdesk Technician

Kenaitze Indian Tribe

Kenai, AK • On-site

$20 - $26.75/hr

Full-time

Re-posted 3 days ago

Job description

Helpdesk Technician

Department: Executive Office

Program: Information Technology

Reports to: Systems Manager

Employment Status: Full-Time

FLSA Status: Non-Exempt

Schedule: 40 Hours/52 Weeks

Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

The Helpdesk Technician is an entry-level position responsible for providing computing support to the Kenaitze Indian Tribe end users. The Helpdesk Technician will be first line support for desktops, laptops, software, printers and associated peripherals.

Essential Functions

  • Provide telephone technical support to end users as the first level of contact
  • Use remote support tools to assist users with technical issues
  • Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Properly escalate problems to the next level of support
  • Install, configure, test, and troubleshoot computers, laptops, printers, scanners and other peripherals
  • Track and document issue resolution using ticketing system
  • Follow up on outstanding requests and ensure timely resolution
  • Manage user accounts in Active Directory

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Physical Requirements

  • Stand or Sit (Stationary position)
  • Walk (Move, Traverse)
  • Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
  • Climb (stairs/ladders) or balance (Ascend/Descend, work atop, Traverse)
  • Stoop, kneel, crouch or crawl (Position self (to), Move)
  • Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
  • See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
  • Pushing or Pulling
  • Repetitive Motion

Hazards and Atmospheric Conditions

  • Exposure to Dust

OSHA Categories

  • Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools

List Equipment used for job: Computer, Printer, Scanner, Fax, Copier, and other computer/network-related equipment

Drives KIT or Personal Vehicle: Personal

Travel

  • Local

Comments: Travel is required between the Tribe's program locations. Other travel for training will be offered but not required

Qualifications

Education

  • High School Diploma or General Education Degree (GED)

Experience

  • Understanding of computer systems, mobile devices and other technology products with the ability to diagnose and resolve basic technical issues

Preferred

  • Computer Industry certifications (CompTIA A+ and Network+; Microsoft MCT)
  • Experience with help desk ticketing systems and asset/inventory tracking tasks
  • Knowledge and experience working with cultural diversities

License/Certification

  • Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire

Special Skills

  • Proficiency with Microsoft Suite, or obtain training within 90 days of hire
  • Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
  • Ability to work independently as well as collaboratively

*Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.

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