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Helpdesk Level 1 Jobs in Texas (NOW HIRING)

Hiley Buick GMC

Level 1 Express Technician

Fort Worth, TX

$13.50 - $18.50/hr

That's why we are committed to hiring top talent who can help us to curate exceptional experiences ... One year in a service department preferred but not necessary - Valid driver's license and clean ...

Hiley Buick GMC

Level 1 Express Technician

Fort Worth, TX

$13.50 - $18.50/hr

That's why we are committed to hiring top talent who can help us to curate exceptional experiences ... One year in a service department preferred but not necessary - Valid driver's license and clean ...

Hiley Buick GMC

Level 1 Express Technician

Fort Worth, TX · On-site

$13.50 - $18.50/hr

That's why we are committed to hiring top talent who can help us to curate exceptional experiences ... One year in a service department preferred but not necessary - Valid driver's license and clean ...

Hiley Buick GMC

Level 1 Express Technician

Fort Worth, TX · On-site

$13.50 - $18.50/hr

That's why we are committed to hiring top talent who can help us to curate exceptional experiences ... One year in a service department preferred but not necessary - Valid driver's license and clean ...

Manpower

Facilities Manager - Level 1

Midland, TX

$37/hr

Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find ...

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Helpdesk Level 1 information

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How much do helpdesk level 1 jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for helpdesk level 1 in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is a helpdesk level 1?

Helpdesk Level 1 jobs are entry-level positions in IT support, responsible for providing first-line technical assistance to users experiencing issues with hardware, software, or other computer systems. These professionals typically handle basic troubleshooting, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to ensure that technical problems are resolved quickly and efficiently to minimize downtime for users.

What are the key skills and qualifications needed to thrive as a helpdesk level 1 technician?

To thrive as a Helpdesk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and basic networking, typically supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for troubleshooting and documenting issues. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this customer-facing role. These abilities are crucial to efficiently resolve user issues, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges faced by helpdesk level 1 professionals and how can they be managed?

Helpdesk Level 1 professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical abilities, and efficiently escalating unresolved issues. To manage these challenges, it is helpful to develop strong communication and problem-solving skills, follow clear escalation procedures, and utilize ticketing systems to prioritize and track issues. Building a solid knowledge base and collaborating with more experienced team members can also make it easier to resolve recurring problems and provide consistent support.

What are popular job titles related to Helpdesk Level 1 jobs in Texas?

For Helpdesk Level 1 jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Helpdesk Level 1 jobs in Texas look for?

The top searched job categories for Helpdesk Level 1 jobs in Texas are:

What cities in Texas are hiring for Helpdesk Level 1 jobs?

Cities in Texas with the most Helpdesk Level 1 job openings:

Helpdesk Level 1 jobs near you
Infographic showing various Helpdesk Level 1 job openings in Texas as of August 2026, with employment types broken down into 83% Full Time, 10% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

Level 1 Express Technician

Hiley Buick GMC

Fort Worth, TX

$13.50 - $18.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago

Job description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.
 
Note: We are looking for loyal go-getters who want to learn & grow to create an amazing career for themselves as a certified automotive technician. We will provide you all the opportunity to become a certified GM World Class Master Technician but you must put in the work and have P.R.I.D.E. (Personal Responsibility In Delivering Excellence)
 
Benefits
- 401(k) available at most locations
- Medical and Dental
- Paid Time Off
- Competitive Pay
- Life Insurance
- Professional Development
 
Responsibilities
- Test to check systems and components are secure and working properly/Perform multipoint inspection utilizing our video technology
- Perform regular maintenance such as oil & filter changes, rotate tires, replace wiper blades, engine filters & cabin filters
- Inspect and refill fluid levels as necessary.
- Ensure tire pressure for proper inflation & program TPMS sensors
- Ensure wheel lug nuts are torqued to proper specifications
- Install a new oil drain plug and new oil filter and communicate oil levels to teammates.
- Reset Maintenance Reminders
- Maintain efficiency and accuracy in your work
- Use power tools, machine tools, and common hand tools to perform various tasks.
- Keep your work area clean and organized
- Keep up with all mandatory online training
 
 
Qualifications
- Effective analytical and communication skills and eagerness to improve & grow
- Ability to learn new technology, repair and service procedures and specifications
- One year in a service department preferred but not necessary
- Valid driver’s license and clean driving record
 
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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