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Helpdesk Developer Jobs (NOW HIRING)

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

Gigatec Engineering

Devops Engineer

Annapolis, MD · On-site

$52.25 - $71.50/hr

What You'll Be Doing (We don't love the bullet points, but we love the work!) In this key DevOps role, you'll help engineer and sustain automation tools that keep High Performance Computing (HPC ...

GIGATEC Engineering

Devops Engineer

Annapolis Junction, MD · On-site

$54 - $73.75/hr

What You'll Be Doing (We don't love the bullet points, but we love the work!) In this key DevOps role, you'll help engineer and sustain automation tools that keep High Performance Computing (HPC ...

Anthropic

Developer Relations

San Francisco, CA · On-site

This role is pivotal in helping developers adopt Claude-powered products, growing our developer ecosystem, gathering crucial feedback to inform product development, and ensuring our products are used ...

Nscale

Developer Relations Engineer

San Francisco, CA · On-site

We're looking for a Developer Relations Engineer to help define how developers discover, learn, build, and scale on Nscale's AI infrastructure platform. This role will support the global developer ...

Nscale

Developer Relations Engineer

New York, NY · On-site

We're looking for a Developer Relations Engineer to help define how developers discover, learn, build, and scale on Nscale's AI infrastructure platform. This role will support the global developer ...

Greptile

Developer Advocate

San Francisco, CA · On-site

Help them adopt Greptile, answer questions, and collect feedback. • Evangelize Greptile's features. Share what we're building--and why it matters--on Twitter, Hacker News, and developer forums.

Protek Support

Be Seen First

Tier 2+ IT MSP Helpdesk Engineer

Sandy, UT · On-site

$47K - $68K/yr

We're looking for an experienced Tier 2 Service Desk Engineer who enjoys solving technical challenges, helping clients, and mentoring teammates. What You'll Do * Troubleshoot and resolve escalated ...

Dorman Products

Seasonal Help - Engineering

Madison, IN

$15.25 - $20/hr

The Engineering Co-Op will work alongside product engineers and cross-functional teams on various development projects, helping bring new products from concept to production. This role is ideal for ...

Dorman Products

Seasonal Help - Engineering

Madison, IN · On-site

$15.25 - $20/hr

The Engineering Co-Op will work alongside product engineers and cross-functional teams on various development projects, helping bring new products from concept to production. This role is ideal for ...

247Hire

Developer Support Engineer

Tallahassee, FL · On-site

$119K/yr

Project Overview The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in ...

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How much do helpdesk developer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for helpdesk developer in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Infographic showing various Helpdesk Developer job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 4% Part Time, and 12% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Engineer

Santa Clara, CA • On-site

NextHop AI
See more jobs at NextHop AIexternal

Full-time

Re-posted 23 days ago

Job description

Company Description

Founded in 2024, Nexthop Systems Inc is at the forefront of building high-performance AI infrastructure solutions tailored to meet the demands of the world's largest cloud operators. Specializing in AI infrastructure hardware and software development, Nexthop is committed to delivering cutting-edge, efficient, and scalable technology that powers the next generation of artificial intelligence. By combining expertise in advanced hardware and software integration, Nexthop enables cloud providers to optimize AI workloads, reduce costs, and improve energy efficiency.


About the Role

We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our IT systems to support our innovative and fast-paced environment. You will work across cloud platforms, security, network management, and enterprise applications to drive efficiency, scalability, and security across our IT operations.


Key Responsibilities

  • Infrastructure Operations & Support:
    • Provision and de-provision accounts across all company systems (SSO, email, productivity suites, etc.)
    • Manage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.
    • Providing Level 1 & 2 IT support between IT/AV infrastructure and Lab operations.
    • Oversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our hybrid workforce.
  • Security Management:
    • Advocate for Zero Trust architectures, advanced threat detection (e.g., CrowdStrike Falcon, Sentinel One), and vulnerability management solutions.
    • Manage endpoint security using tools like Jamf/Kandji & Intune for unified device management.
    • Conduct regular security assessments for business systems and user endpoints.
  • Unified Communications & Collaboration Tools:
    • Oversee SaaS services (e.g., Google Workspace, MS 365, Slack, Zoom, Salesforce, Github) and drive initiatives to improve productivity and user satisfaction.
    • Manage Zoom Room AV systems and conference room setups, including Logitech Rally related hardware.
  • Project Management:
    • Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations, ensuring alignment with organizational goals and timelines.
  • Operational Excellence:
    • Develop and maintain IT operations standards, documentation and processes.
    • Deep dive into Root Cause Analysis of reoccurring IT tickets.
    • Automate repetitive tasks or workflow with Okta Workflows, Zapier, Python/Bash.
    • Deliver white glove IT support to leadership team and all other team members.



Qualifications

  • Experience:
    • 2-3+ years of IT support and operations experience, with a focus on cloud platforms, security, and enterprise application support.
    • Proven track record in designing and scaling IT environments in dynamic settings.
    • Bachelor's Degree in Computer Science, or equivalent combination of education and experience.
    • Ability to multi-task, independently manage time and execute on-time and at scale
  • Technical Expertise:
    • Proficiency in Okta, Google Workspace, Meraki, Kandji & Intune, and EDR tools.
    • Advanced knowledge of networking protocols, firewalls, and VLAN configurations.
    • Hands-on experience with MDM solutions (e.g. Jamf Pro/Kandji, Microsoft Intune) and SOC2 compliance.
  • Soft Skills:
    • Excellent communication and problem-solving skills.
    • Ability to collaborate with technical and non-technical stakeholders to deliver results.
    • Able to work independently and under pressure.
    • A strong willingness to wear multiple hats and be where ever needed.

This role is not eligible for Visa sponsorship

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