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Help Tech Chat Support Jobs in Reno, NV (NOW HIRING)

Elemental LED

Customer Care Specialist

Reno, NV

$17 - $22.50/hr

S. based engineering and technology company that creates, develops, manufactures, markets and sells ... Responds to customers via phone, email, and chat * Effectively communicates product/technical ...

Elemental LED, Inc.

Customer Care Specialist

Reno, NV

$17 - $22.50/hr

S. based engineering and technology company that creates, develops, manufactures, markets and sells ... Responds to customers via phone, email, and chat * Effectively communicates product/technical ...

Ormat Technologies, Inc.

Lead IT Technician

Reno, NV · On-site

Monitor support queues, SLA's and user satisfaction. Prioritize issues based on their importance ... Accurately log all help desk interactions, including issue descriptions, troubleshooting steps, and ...

Figure

Customer Success Associate

Reno, NV

$71K/yr

From faster processing times to lower costs and reduced bias, our technology is helping borrowers ... Provide troubleshooting support across a range of customer and platform issues * Conduct video ...

Figure Lending

Customer Success Associate

Reno, NV · On-site

$71K/yr

From faster processing times to lower costs and reduced bias, our technology is helping borrowers ... Provide troubleshooting support across a range of customer and platform issues * Conduct video ...

Figure Lending

Customer Success Associate

Reno, NV · Hybrid

$71K/yr

From faster processing times to lower costs and reduced bias, our technology is helping borrowers ... Provide troubleshooting support across a range of customer and platform issues * Conduct video ...

Figure Lending

Customer Success Associate

Reno, NV · Hybrid

$71K/yr

From faster processing times to lower costs and reduced bias, our technology is helping borrowers ... Provide troubleshooting support across a range of customer and platform issues * Conduct video ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Reno, NV

Help Tech Chat Support information

See Reno, NV salary details

$26.9K

$43.4K

$65.8K

How much do help tech chat support jobs pay per year?

As of Jun 20, 2026, the average yearly pay for help tech chat support in Reno, NV is $43,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

How can I make $2000 a week working from home?

Help tech chat support roles can pay varying amounts, but earning $2000 weekly typically requires full-time hours, advanced technical skills, and experience. Some support agents increase earnings through bonuses, overtime, or working for high-paying companies, often requiring certifications or specialized knowledge. Building a strong reputation and efficiency can also lead to higher pay in this field.

How to become a live chat support agent?

To become a help tech chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Relevant experience in customer service or technical support can be beneficial, and familiarity with chat platforms or help desk software is often required. Some employers may also prefer certifications in customer service or IT support.

Is paid chatting a legitimate job?

Help tech chat support jobs that involve paid chatting are legitimate when offered by reputable companies and clearly outline the responsibilities and payment terms. However, there are scams in the industry, so job seekers should verify the company's credibility and avoid jobs that require upfront fees or seem suspicious.

What job makes $10,000 a month without a degree?

Help Tech Chat Support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, but they usually require strong communication skills, industry knowledge, or business acumen rather than formal education.
What are popular job titles related to Help Tech Chat Support jobs in Reno, NV? For Help Tech Chat Support jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Reno, NV look for? The top searched job categories for Help Tech Chat Support jobs in Reno, NV are:
Help Tech Chat Support jobs near you
Customer Care Specialist

Customer Care Specialist

Elemental LED

Reno, NV

$17 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Company Description
The Opportunity:
Elemental LED is a leading U.S. based engineering and technology company that creates, develops, manufactures, markets and sells innovative, configured and integrated LED lighting solutions. The Economic Development Authority of Western Nevada (EDAWN) has awarded Elemental LED as the "Company of the Year - Large" at the 7th Annual EDAWN Existing Industry Awards event, and "Employees First - Large" at the 10th Annual EDAWN Existing Industry Awards event.
What You'll Do:
As a Customer Care Specialist, you will be responsible for interacting with customers via phone, chat, and email. The hours for this full-time role are Monday through Friday, with a start time between 6:00 am to 8:30 am.
Job Description
  • Responds to customers via phone, email, and chat
  • Effectively communicates product/technical information clearly and concisely, adjusting language and terminology to meet the needs of the customer in a professional manner
  • Triages customers appropriately and/or takes messages
  • Documents conversations concisely yet with enough detail that others can understand what transpired
  • Actively engage with clients' situations and diffuse escalations as needed
  • Precisely document conversations with customers in the company system(s) as required
  • Follow up with inquiries by making outbound calls and emails when necessary
  • Courteously and effectively communicate appropriate information to fellow team members and or members of other teams, i.e., Order Management, Quotes, Shipping and Receiving, Manufacturing, Sales, Account Management, etc.
  • Provide customers with inventory requests upon request
  • Create a bill of materials/quote for the customer's review
  • Learn, understand, and follow policies and procedures put into place by Elemental LED management and relay them appropriately to customers
  • Continuous and proactive learning of new and updated products
  • Support teammates by applying FUCA (Focus, Urgency, Collaboration, Accountability)
  • Accept feedback from peers and management and implement suggestions as requested
  • Maintain a high level of client and company confidentiality
  • Appropriately escalates more complex and/or sensitive customer issues to the Leadership Team
  • Performs related duties as required
Qualifications
  • High School Diploma/GED or equivalent training and experience
  • Minimum of one (1) year of experience in a customer service setting
  • Call center experience and knowledge of or interest in lighting technology are preferred, but not required
  • English usage, grammar, spelling, vocabulary, and punctuation
  • Ability to educate customers by phone, chat, and email on the proper usage of products
  • Ability to troubleshoot and problem solve unique situations by phone, chat, emails, and utilizing pictures or videos
  • Ability to multitask
  • Ability to ask and anticipate thoughtful questions to provide the correct solutions to the customer's specific needs
  • Knowledge of lighting industry standard verbiage
  • Knowledge of all platforms used to include, but not limited to:
    • Fishbowl
    • Configure One
    • Magento
    • Google Docs / Sheets
    • RingCentral
    • Zendesk
  • Knowledge of sales order, RMA, shipping, customer, and project modules in Fishbowl
We Are Looking for Someone Who:
  • Truly wants to help people
  • Thrives in a fast-paced environment; learns and synthesizes information quickly
  • Is adaptable and flexible
  • Is a dependable professional who enjoys interacting with customers by phone
  • Has excellent follow-up, organizational, and time management skills
  • Works quickly and efficiently with a high degree of quality
  • Ability to educate customers by phone, chat, and email on the proper usage of products
  • Ability to troubleshoot and problem-solve unique situations by phone, chat, email, utilizing pictures or videos
  • Ability to multitask
Call center experience and knowledge of or interest in lighting technology is preferred, but not required.
Apply now by submitting your resume! We're constantly on the lookout for new talent to join our team. If you seek a supportive environment that prioritizes your growth and development, begin your career with us today. Your success drives the success of our customers!
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Perks and Benefits:
  • Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
  • Company-matched 401(k) Plan, at 5%, no vesting schedule
  • Paid Time Off (PTO)
  • Volunteer Time Off (VTO)
  • Three Paid Flexible Holiday per year
  • Seven Paid Holidays
  • Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annual employer contribution
  • Career Development Plan Program
  • Discounted Corporate Gym Membership at South Reno Athletic Club
  • Tuition Assistance
  • Employee Discount
  • Monthly Birthday Lunch Celebrations
  • On-site Snacks and Beverages
  • Employee Referral Bonus Program

About Us:
Visit us at www.elementalled.com or call 877-564-5051.

Apply