Manhattan, NY · On-site
$17 - $22.75/hr
... support to customers through online chat platforms. This role is ideal for someone who communicates clearly, types quickly, and enjoys helping people in a digital environment. As a remote team member ...
Manhattan, NY · On-site
$17 - $22.75/hr
... support to customers through online chat platforms. This role is ideal for someone who communicates clearly, types quickly, and enjoys helping people in a digital environment. As a remote team member ...
Morristown, NJ · On-site
$19 - $24/hr
Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... and leverage technology to improve productivity and service outcomes. Base Salary Range $19.00 ...
New
Morristown, NJ · On-site
$19 - $24/hr
Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... and leverage technology to improve productivity and service outcomes. Base Salary Range $19.00 ...
New
Morristown, NJ · On-site
$19 - $24/hr
Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... and leverage technology to improve productivity and service outcomes. Base Salary Range $19.00 ...
Morristown, NJ · On-site
$19 - $24/hr
Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... and leverage technology to improve productivity and service outcomes. Base Salary Range $19.00 ...
Newark, NJ · On-site +1
We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare ... The role encompasses diverse responsibilities, including managing cases, providing chat support ...
Newark, NJ · On-site +1
We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare ... The role encompasses diverse responsibilities, including managing cases, providing chat support ...
$18.50 - $25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...
$18.50 - $25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...
New York, NY · On-site
$134K - $158K/yr
... helping clients reimagine their business. Blending our deep industry and technology advisory ... Regardless of your working arrangement, we are here to support a healthy work-life balance through ...
New York, NY · On-site
$134K - $158K/yr
... helping clients reimagine their business. Blending our deep industry and technology advisory ... Regardless of your working arrangement, we are here to support a healthy work-life balance through ...
... we help you build retirement savings, not just pay your bills. * Time Off & Growth Support: Paid ... Preferred Experience in Information and Technology. * Preferred Experience in entry level ...
Quick apply
... we help you build retirement savings, not just pay your bills. * Time Off & Growth Support: Paid ... Preferred Experience in Information and Technology. * Preferred Experience in entry level ...
Manhattan, NY · On-site
... supporting the firm globally • Lead the strategy, planning, and execution of chat platform transitions, partnering with our front office, compliance, and technology teams to define the target state ...
New
Manhattan, NY · On-site
... supporting the firm globally • Lead the strategy, planning, and execution of chat platform transitions, partnering with our front office, compliance, and technology teams to define the target state ...
New
Manhattan, NY · On-site
$20.75 - $27.50/hr
... Technology& is looking for motivated Customer Support Agents to join our growing team. You'll be the front line for customers reaching out via phone, email, and chat -- helping resolve service ...
Manhattan, NY · On-site
$20.75 - $27.50/hr
... Technology& is looking for motivated Customer Support Agents to join our growing team. You'll be the front line for customers reaching out via phone, email, and chat -- helping resolve service ...
... helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are ... 2 IT support experience? * Do you have experience working for an MSP? * Are you a "jack of all ...
Quick apply
... helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are ... 2 IT support experience? * Do you have experience working for an MSP? * Are you a "jack of all ...
New York, NY · Remote
$50K - $79K/yr
... chat, email, and social platforms. Driven by innovative technology solutions and a dedicated ... Are you seeking a fulfilling professional path where you can support some of the world's most ...
New
Quick apply
New York, NY · Remote
$50K - $79K/yr
... chat, email, and social platforms. Driven by innovative technology solutions and a dedicated ... Are you seeking a fulfilling professional path where you can support some of the world's most ...
New
Roseland, NJ · On-site
$28 - $34/hr
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
Quick apply
Roseland, NJ · On-site
$28 - $34/hr
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
Quick apply
Summary Our client is a leading IT Solutions Company located in Roseland, NJ and they are in need of a Level II IT Help Desk Support . A qualified candidate would have both proven experience with ...
New York, NY · Remote
$50K - $79K/yr
... chat, email, and social platforms. Driven by innovative technology solutions and a dedicated ... Are you seeking a fulfilling professional path where you can support some of the world's most ...
New
Quick apply
New York, NY · Remote
$50K - $79K/yr
... chat, email, and social platforms. Driven by innovative technology solutions and a dedicated ... Are you seeking a fulfilling professional path where you can support some of the world's most ...
New
Croton On Hudson, NY · On-site
$18/hr
As an IT Help Desk Support / Sys Admin, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will ...
Croton On Hudson, NY · On-site
$18/hr
As an IT Help Desk Support / Sys Admin, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will ...
Croton On Hudson, NY · On-site
$18/hr
As an IT Help Desk Support / Sys Admin, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will ...
Quick apply
Croton On Hudson, NY · On-site
$18/hr
As an IT Help Desk Support / Sys Admin, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will ...
Hoboken, NJ · On-site
... s is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk ... You'll be part of a team that supports each other and works together to ensure customer ...
Hoboken, NJ · On-site
... s is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk ... You'll be part of a team that supports each other and works together to ensure customer ...
Hoboken, NJ · On-site
... s is looking to add to our eCare Managed Services team to provider level 1 and level 2 help ... You'll be part of a team that supports each other and works together to ensure customer ...
Quick apply
Hoboken, NJ · On-site
... s is looking to add to our eCare Managed Services team to provider level 1 and level 2 help ... You'll be part of a team that supports each other and works together to ensure customer ...
Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This position ... Provide first tier support for all supported applications and services. Provide necessary ...
Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. This position ... Provide first tier support for all supported applications and services. Provide necessary ...
... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Required Qualifications • 8+ years of hands-on IT End User Support experience within medium-to ...
... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Required Qualifications • 8+ years of hands-on IT End User Support experience within medium-to ...
$27.3K - $30.9K
0% of jobs
$30.9K - $34.5K
3% of jobs
$38K is the 25th percentile. Wages below this are outliers.
$34.5K - $38.1K
22% of jobs
The median wage is $40.1K / yr.
$38.1K - $41.7K
43% of jobs
$41.7K - $45.3K
6% of jobs
$45.4K is the 75th percentile. Wages above this are outliers.
$45.3K - $48.8K
6% of jobs
$48.8K - $52.4K
6% of jobs
$52.4K - $56K
5% of jobs
$56K - $59.6K
3% of jobs
$59.6K - $63.2K
3% of jobs
$63.2K - $66.8K
1% of jobs
$27.3K
$44K
$66.8K
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
$17 - $22.75/hr
Other
Posted 12 days ago
The Live Chat Agent is responsible for providing real‑time support to customers through online chat platforms. This role is ideal for someone who communicates clearly, types quickly, and enjoys helping people in a digital environment. As a remote team member, the agent ensures customers receive accurate information, timely responses, and a positive experience with every interaction.
In this position, the agent will manage multiple chat conversations at once, troubleshoot basic issues, and escalate complex concerns when necessary. The ideal candidate is detail‑oriented, patient, and able to follow structured guidelines while maintaining a friendly and professional tone. Training is provided, and high performers may have opportunities to advance into senior support, QA, or team lead roles.
Key ResponsibilitiesRespond to customer inquiries through live chat and messaging channels
Provide accurate information regarding products, services, and account details
Troubleshoot basic issues and escalate complex cases when needed
Maintain response time and quality standards
Document interactions and update customer records in the CRM system
Manage multiple chat conversations simultaneously
Follow scripts, guidelines, and brand voice requirements
Identify recurring issues and report trends to supervisors
Strong written communication skills
Fast, accurate typing skills (40–50+ WPM preferred)
Ability to multitask and manage several chats at once
Comfort using chat platforms and CRM tools
High attention to detail and accuracy
Ability to work independently in a remote environment
Reliable internet connection and computer access
Previous experience in customer service or chat support
Familiarity with help desk tools (Zendesk, Intercom, Freshdesk, etc.)
Basic troubleshooting skills
Experience supporting e‑commerce, SaaS, or service‑based companies
This is a fully remote position with flexible scheduling depending on business needs. The environment is fast‑paced, supportive, and focused on delivering excellent customer experiences. Compensation includes a competitive hourly rate, paid training, and potential performance‑based incentives.
