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Remote Desktop Support Manager Jobs in Paramus, NJ

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site +1

$58K - $94K/yr

Knowledge of remote support tools and desktop management platforms. Additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ...

Atlas Technica

Team Lead (Remote)

New York, NY · Remote

$90K - $110K/yr

The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following ...

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

... and remote operational IT support within a fast-paced technology environment. This role is ... Manage user lifecycle operations, including:Account provisioning and deprovisioning * Access ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... and supported by the organization. • Perform remote fixes at the desktop level, including ... Manage Experience/Skills Preferred • ConnectWise Automate and Control • Technical ...

Atlas Technica

Team Lead

New York, NY · On-site +1

$90K - $110K/yr

The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Paramus, NJ

Remote Desktop Support Manager information

See Paramus, NJ salary details

$15

$36

$61

How much do remote desktop support manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote desktop support manager in Paramus, NJ is $36.60, according to ZipRecruiter salary data. Most workers in this role earn between $24.33 and $48.65 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Paramus, NJ? For Remote Desktop Support Manager jobs in Paramus, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Paramus, NJ look for? The top searched job categories for Remote Desktop Support Manager jobs in Paramus, NJ are:
What cities near Paramus, NJ are hiring for Remote Desktop Support Manager jobs? Cities near Paramus, NJ with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

Hybrid Desktop Support Analyst

HELION TECHNOLOGIES INC

Mamaroneck, NY • On-site, Remote

$19 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Join the Leader in Dealership IT
Helion Technologies is the nation's largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we've set the standard for dealership IT-delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry's go-to partner for technology, cybersecurity, and compliance. We're not just growing - we're shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you'll be part of a high-performing team that values expertise, collaboration, and continuous learning-all while enjoying the flexibility of working from home.
Why You'll Love Working Here
We invest in our people with:
  • Work From Home for most positions
  • Paid certification training materials & exam reimbursement
  • 100% company-paid medical premiums (individual coverage) + company-funded HRA
  • Dental & Vision Insurance
  • Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
  • 401(k) with company match
  • Company-paid Life & Long-Term Disability insurance
  • Supplemental life & short-term disability options
    ...and more!

If you want to work with a growing, industry-dominant company that supports both your career and your well-being-while giving you the flexibility to work from the comfort of your home-Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team. The Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA's carefully document each step of the troubleshooting process in Helion's ticketing system, Autotask, all while offering swift, courteous support to Helion's client base. DSA's on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion's Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
  • Knowledge of computer software, operating systems, hardware, and networking.
  • Experience with software as a service (SaaS) and other software hosting protocols.
  • Excellent verbal and written communication skills.
  • Good problem-solving and critical-thinking skills.
  • Able to work in a team as well as independently.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Experienced in providing professional and courteous customer service.
  • Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
  • Possesses a strong team mentality.
  • Helps remote users including all application support and configuring VPN access.
  • Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
  • Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
  • Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
  • Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
  • Able to commute to Helion's client locations and complete various break/fix and project-oriented tickets as needed.
  • Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:
  • CompTIA A+ or equivalent certifications.
  • Associates Degree in Information Technology or related subject.
  • 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
  • 1+ years of experience working on-site with end users.
  • Must have personal vehicle to travel to client locations in Mamaroneck and White Plains, NY and Stamford, CT.
  • Must download the MileIQ app.

Apply