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Help Tech Chat Support Jobs in Princeton, NJ (NOW HIRING)

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

Support customers through live chat and email, with limited phone support as needed. * Help customers navigate account access, servicing, identity verification, transactions, and other product ...

New

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong customer service and communication skills * Basic understanding of computer hardware, peripherals, and ...

Entry Level IT Support

Pennington, NJ · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide first-line technical support to internal users through phone and live chat. * Troubleshoot ... edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a ...

Be Seen First

Temporary IT Support Technician - iPad Support / Field Technician Company: Peak Systems Inc ... This is a great opportunity for IT students, college students, Help Desk Technicians, Desktop ...

... s is looking to add to our eCare Managed Services team to provider level 1 and level 2 help ... You'll be part of a team that supports each other and works together to ensure customer ...

... s is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk ... You'll be part of a team that supports each other and works together to ensure customer ...

Systems Administrator

Cranbury, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and ... Initial contact for inbound phone and chat support request. * Provide support and maintenance of ...

IT End User Support Specialist

New York, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Support office technology projects, migrations, upgrades, and special initiatives. Required ...

IT End User Support Specialist

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat sessions, tickets, and executive requests), and consistently delivers exceptional customer ... Required Qualifications • 8+ years of hands-on IT End User Support experience within medium-to ...

Systems Administrator

Cranbury, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technology solutions. We're looking for talent that thrives in a culture of clarity, trust, and ... Initial contact for inbound phone and chat support request. * Provide support and maintenance of ...

Systems Administrator

Cranbury, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technology solutions. Were looking for talent that thrives in a culture of clarity, trust, and ... Initial contact for inbound phone and chat support request. * Provide support and maintenance of ...

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...

IT Support Specialist(Temp)

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support CS IT help desk requests via Slack, Zoom, phone, and in-person on hardware, software ... Strong written communication for chat and ticket-based support; ability to translate technical ...

Help Desk Support Agent

Trenton, NJ · On-site

$17 - $21.75/hr

As a part of the Help Desk Team, you will be responsible for delivering support to the users in our ... Use technology tools as directed and within established guidelines * Maintain confidentiality of ...

Help Desk Support Agent

Trenton, NJ · On-site

$17 - $21.75/hr

As a part of the Help Desk Team, you will be responsible for delivering support to the users in our ... Use technology tools as directed and within established guidelines * Maintain confidentiality of ...

Helpdesk Support

Trenton, NJ · On-site

$20 - $27/hr

The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure ... support to all customers and users. • Provide assistance in the areas of site support, and ...

... helping ensure a seamless technology experience across the organization. Important Information ... Provide first-level technical support to employees through phone, chat, and in-person interactions.

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Showing results 1-20

Help Tech Chat Support information

See Princeton, NJ salary details

$28.3K

$45.6K

$69.2K

How much do help tech chat support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help tech chat support in Princeton, NJ is $45,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $49,300.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What job categories do people searching Help Tech Chat Support jobs in Princeton, NJ look for?

The top searched job categories for Help Tech Chat Support jobs in Princeton, NJ are:

What cities near Princeton, NJ are hiring for Help Tech Chat Support jobs?

Cities near Princeton, NJ with the most Help Tech Chat Support job openings:

Infographic showing various Help Tech Chat Support job openings in Princeton, NJ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,579 per year, or $21.9 per hour.

Customer Support Specialist

Fabric

New York, NY • On-site, Remote

$60K - $78K/yr

Full-time

Posted 3 days ago

New


Job description

Customer Support Specialist
Financial Services and Mobile App Chat Support
Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial products designed to make planning for the future simpler and more accessible, this team helps customers navigate important moments with clarity, confidence, and care.
This Customer Support Specialist will support customers across our financial services and mobile-app experiences, with an initial focus on custodial investment accounts. You'll work primarily through live chat and email, while partnering closely with Product, Engineering, Operations, and other teams to resolve customer issues, identify recurring friction, and help improve the systems and experiences behind the scenes.
We're looking for someone who can move quickly without losing the human element - someone who is comfortable working through ambiguity, can turn customer conversations into useful insights, and can collaborate thoughtfully across teams as products and priorities evolve.
Your day-to-day:
  • Support customers through live chat and email, with limited phone support as needed.
  • Help customers navigate account access, servicing, identity verification, transactions, and other product-related questions.
  • Communicate clearly and empathetically, especially when issues are complex, sensitive, or require additional investigation.
  • Complete recurring operational and account-servicing processes accurately and consistently.
  • Prioritize work based on customer impact, urgency, risk, and service-level expectations.
  • Identify recurring customer friction and help improve macros, documentation, workflows, and help content.
  • Escalate product and technical issues with clear context and partner with Product, Engineering, Operations, and other teams to support resolution.

What you'll bring to the table:
  • 2-3 years of customer support experience in a digital environment, preferably through live chat and email.
  • Strong written and verbal communication skills.
  • Experience investigating customer issues that require follow-up or coordination across teams.
  • Strong attention to detail and comfort managing both customer conversations and recurring operational work.
  • Ability to stay calm, clear, and empathetic during challenging customer interactions.
  • Comfort working through ambiguity and learning new products, systems, and processes.
  • Ability to work independently in a remote environment and collaborate effectively across teams.
  • Curiosity about financial products, mobile applications, and customer experience.

Bonus points if you have:
  • 1+ years of experience in financial services, fintech, banking, investments, insurance, or another regulated industry.
  • Experience with custodial or investment accounts, payments, identity verification, or account servicing.
  • Experience using Intercom or a similar customer-support platform.
  • Experience improving support documentation, workflows, or operational processes.
  • Familiarity with AI-enabled support or productivity tools.

Salary Range: $60,000-$78,000