IT Support Specialist
Edmonton, AB · On-site
... via phone, email, chat, or in person. * Provide friendly, patient, and professional customer ... Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ...
IT Support Specialist
Edmonton, AB · On-site
... via phone, email, chat, or in person. * Provide friendly, patient, and professional customer ... Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ...
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
IT Help Desk Analyst - Computer Support Technician
Edmonton, AB · On-site
CA$2.7K - CA$3.4K/wk
The Information Technology Division requires one (1) Help Desk Analyst to provide first level/first point of contact IT support for the Edmonton Police Service. The successful candidate will exercise ...
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service ... chat with your future boss and Management -- to make sure we're the right fit for each other. 6. ...
Quick apply
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service ... chat with your future boss and Management -- to make sure we're the right fit for each other. 6. ...
With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an IT Support Analyst, reporting to the IT Service ...
Posted today
With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world. As an IT Support Analyst, reporting to the IT Service ...
Posted today
... technologies ... Provides phone and in-person support to local and remote site end users on a variety of issues.
... technologies ... Provides phone and in-person support to local and remote site end users on a variety of issues.
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ... chat with your future boss and Management - to make sure we're the right fit for each other. 6. ...
L1 Support Hero
Edmonton, AB · On-site
CA$45K - CA$60K/yr
Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ... chat with your future boss and Management - to make sure we're the right fit for each other. 6. ...
... technologies ... Provides phone and in-person support to local and remote site end users on a variety of issues.
... technologies ... Provides phone and in-person support to local and remote site end users on a variety of issues.
(Remote) Support Analyst
Edmonton, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... to help prevent recurring issues. * Document solutions, troubleshooting techniques, and best ...
(Remote) Support Analyst
Edmonton, AB · Remote
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... to help prevent recurring issues. * Document solutions, troubleshooting techniques, and best ...
Data Entry Product Support - No Experience
Leduc, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Leduc, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Fort Saskatchewan, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Fort Saskatchewan, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Sherwood Park, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Sherwood Park, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Edmonton, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Edmonton, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Wetaskiwin, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Wetaskiwin, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Spruce Grove, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Spruce Grove, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Saint Albert, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
Data Entry Product Support - No Experience
Saint Albert, AB · Remote
CA$25 - CA$45/hr
... technology to capture Point-of-Emotion ® insights to gain unparalleled depth of responses) * There are times when the product being tested may be discussed in a private chat room that is opened by a ...
... online chat and phones. This role will conduct technical troubleshooting to resolve Incidents ... Ensure compliance with IT security standards, policies, and change management processes.
New
... online chat and phones. This role will conduct technical troubleshooting to resolve Incidents ... Ensure compliance with IT security standards, policies, and change management processes.
New
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Provide 1st level IT support and problem resolution to customers onsite and through remote ...
We help businesses make smart technology decisions to further their strategies. Our fixed-fee ... Provide 1st level IT support and problem resolution to customers onsite and through remote ...
Supporting key services including general/application control audits and assessments, SOC 1 / SOC ... AI tools may help with organizing applications or surfacing relevant qualifications. However, no ...
Supporting key services including general/application control audits and assessments, SOC 1 / SOC ... AI tools may help with organizing applications or surfacing relevant qualifications. However, no ...
General Help - PREM- Milton
Edmonton International Airport, AB · On-site
CA$19.48/hr
Report accidents, incidents, and unsafe conditions promptly and support investigations * Adhere to ... t may also appear on external job boards. These thirdparty platforms may use automated tools ...
General Help - PREM- Milton
Edmonton International Airport, AB · On-site
CA$19.48/hr
Report accidents, incidents, and unsafe conditions promptly and support investigations * Adhere to ... t may also appear on external job boards. These thirdparty platforms may use automated tools ...
Help Tech Chat Support information
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Edmonton, AB?
For Help Tech Chat Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Edmonton, AB look for?
The top searched job categories for Help Tech Chat Support jobs in Edmonton, AB are:
Full-time
Posted 7 days ago
Job description
Role Overview
We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization - solving everyday technical problems, building relationships, and delivering excellent service.
Core Responsibilities
End-User Support & Customer Service
- Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person.
- Provide friendly, patient, and professional customer service to end-users at all levels of the organization.
- Log, track, and resolve incoming help desk tickets in a timely and thorough manner.
Troubleshooting & Issue Resolution
- Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations.
- Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken.
- Follow established procedures and knowledge base articles to resolve common support requests.
Equipment & Setup
- Assist in the setup, configuration, and deployment of laptops, desktops, peripherals, and mobile devices for new employees.
- Support basic account provisioning and access requests under the guidance of senior IT staff.
Documentation & Knowledge
- Document common issues, resolutions, and how-to guides to help build out Help Desk knowledge base resources.
- Follow and help maintain IT procedures and standard operating documentation.
Other
- Assist the IT team with day-to-day operational tasks and project support as needed.
- Execute other duties typical of an entry-level IT support role as assigned.
Skills & Qualifications
Required
- 0-1 year of IT support, help desk, or customer service experience (internships, co-ops, and volunteer experience welcome).
- Basic understanding of Windows and/or Apple operating systems.
- Strong interpersonal and communication skills - able to explain technical concepts clearly to non-technical users.
- Eagerness to learn, troubleshoot, and adapt to new technologies.
- Ability to stay calm and professional under pressure.
- Associate's degree, certificate program in IT/Computer Science, or demonstrated equivalent experience or self-study.
Preferred
- Familiarity with Microsoft Active Directory, EntraID Azure, M365 Suite
- Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.
- CompTIA A+ certification or currently pursuing.
- Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure.
Ideal Candidate
A curious, people-oriented individual who genuinely enjoys helping others and solving problems. You don't need to have all the answers - you need the drive to find them. You take ownership of the tickets you touch, communicate proactively, and leave every interaction better than you found it. You're comfortable asking questions, learning on the fly, and growing with a team that will invest in your development.
Application Note
This role will include routine help desk responsibilities and other duties assigned consistent with entry-level IT support. We encourage candidates from all backgrounds to apply - if you are passionate about technology and helping people, we want to hear from you.