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Help Tech Chat Support Jobs in Edmonton, AB (NOW HIRING)

Support solution delivery by collaborating with technology teams to scope, prototype, test, and ... The projects you'll help build will serve communities for generations. * Your growth is our ...

... technologies which help you perform at your best. * Attractive compensation with benefits and ... The Sales Support Specialist provides administrative, operational, and project coordination support ...

Instruct dealer tech on minor adjustments or installations as required based off Engineering ... Pension and RRSP programs to help you invest in your future Discovery the Brandt Advantage - When ...

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Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Edmonton, AB?

For Help Tech Chat Support jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Edmonton, AB look for?

The top searched job categories for Help Tech Chat Support jobs in Edmonton, AB are:

Infographic showing various Help Tech Chat Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Business Analyst

FLINT Corp.

Sherwood Park, AB • On-site

Full-time

Re-posted 25 days ago


Job description

Company Description

FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services. Committed to safety and quality, we foster a workplace culture that values innovation and sustainability. With a strong local presence and top-tier talent, we deliver high-quality services as we help our customers bring their resources to our world.

Job Description

As an IT Business Analyst, you will be embedded within FLINT’s business operations, working across multiple business units to understand processes, identify pain points, and translate stakeholder needs into technology-enabled solutions. This role goes beyond traditional business analysis—you will actively contribute to solution design and delivery using AI tools, rapid prototyping, and low-code platforms. You will partner closely with stakeholders to challenge assumptions, uncover root problems, and help build practical, adoptable solutions that drive real business value

What would you be doing?

  • Partner with business units to analyze workflows, gather requirements, and identify process improvement and automation opportunities.
  • Map current and future state processes, translating business needs into clear, actionable requirements for technical teams.
  • Support solution delivery by collaborating with technology teams to scope, prototype, test, and validate solutions.
  • Participate in hands-on solution building using low-code/no-code and AI-assisted tools, including user acceptance testing and documentation.
  • Contribute to enterprise initiatives by supporting prioritization, ROI development, and continuous improvement efforts.
  • Continuously build knowledge of internal systems, AI tools, and business functions to drive innovation and adoption.

Perks of the job

  • Enhance your leadership and communication skills with the opportunity to lead and collaborate with various professionals, from Executives to front-line workers.
  • Competitive Compensation.
  • RRSP Matching.
Qualifications
  • Bachelor’s degree in business, Information Systems, Engineering, or related field (or equivalent experience) with 1–3 years in business analysis, consulting, or process improvement.
  • Strong communication skills with the ability to translate between business needs and technical requirements.
  • Experience with process mapping, requirements gathering, and working with stakeholders across multiple levels.
  • Proficiency in Microsoft 365; exposure to Power Platform, AI tools, data visualization, or low-code platforms is an asset.
  • Curious, adaptable, and solutions-focused mindset with a strong interest in technology, continuous improvement, and learning new tools.

Additional Information

Offers of employment are conditional on the successful outcome of a criminal background check.

Candidates shortlisted will be required to complete the Profile TRAITS Survey.   

The purpose of the TRAITS Survey tool is to assist FLINT in understanding the behaviors of individuals to support the best use of their strengths, abilities, and potential.  

Our Commitment to Our People  

When you join FLINT, we make these promises:  

  • Your work will matter. The projects you'll help build will serve communities for generations.  
  • Your growth is our priority. We'll invest in your development and create paths for advancement.  
  • Your voice will be heard. Your experience and ideas will shape how we tackle challenges.  
  • Your team will support you. You'll work with people who want to see you succeed.  
  • Your ambition will be rewarded. As you grow, FLINT grows – and we recognize those who help us build better.  

Shape Your Future. Strengthen Your Craft. Leave A Legacy.

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