Help Tech Chat Support Jobs in Edmonton, AB (NOW HIRING)

Posting End Date:

July 29, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

• Partner with HR and TIS teams to gather requirements, design, configure, and support scalable Workday solutions across multiple modules.

• Analyze business needs, perform gap and risk assessments, and recommend solutions that improve processes and system performance.

• Troubleshoot and resolve system, integration, and configuration issues, ensuring reliable and efficient service delivery.

• Develop and execute testing strategies, validate requirements, and support project delivery, releases, and system enhancements.

• Create and maintain documentation, calculated fields, reporting tools, and integration support materials.

• Collaborate with stakeholders, vendors, and cross-functional teams to implement value-driven HR technology solutions.

• Stay current on Workday enhancements, industry best practices, and security trends to continuously optimize the platform.

• Degree or diploma in Information Technology or a related field, with 4+ years of techno-functional experience (preferably in HR systems).

• Working knowledge of Workday, including integrations and business impact analysis.

• Understanding of HR processes and systems.

• Strong analytical, problem-solving, and critical thinking skills.

• Experience with process improvement, mapping, and re-engineering techniques.

• Strong communication skills, with the ability to engage technical and non-technical stakeholders.

• Experience working in collaborative, distributed teams using tools such as Microsoft 365.

• Knowledge of project management tools and methodologies.

• ITIL certification (v3 or higher).

• Experience with HR case management tools (e.g., Neocase).

• Project management certification (CAPM/PMP).

• Experience with automation and AI technologies (RPA, GenAI, chatbots).

• Agile certification (e.g., Scrum Master).

• Advanced Workday configuration and integration experience.

• Strong attention to detail and passion for continuous improvement and innovation.

• Primarily office-based with a mix of in-person and remote collaboration as well as occasional travel between regions.

• Regular use of computer systems and extended periods of sitting.

• Requires the ability to analyze complex problems, prioritize work, and communicate effectively in a dynamic environment.

• Collaboration across multiple locations and time zones with internal teams and external partners.

• Ranges from $81,090 - $128,000 CAD for Ontario locations based upon candidate's experience, skills, and internal equity.

• Applicable compensation policies and guidelines apply to internal candidates.

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.

• A paid parenthood leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.

• Valuable retirement savings plans, including a savings plan with company stock as an investment option.

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.

• An Employee and Family Assistance Program.

• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

• Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, and have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com