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Help Tech Chat Support Jobs in Edison, NJ (NOW HIRING)

RWJBarnabas Health

IT Support Analyst I

West Orange, NJ · On-site

$26.25 - $37.07/hr

Experience in healthcare field is helpful but not required. Industry certifications preferred ... Respond to customer issues and service requests submitted through the service portal and live chat ...

RWJBarnabas Health

IT Support Analyst I

West Orange, NJ

$26.25 - $37.07/hr

Experience in healthcare field is helpful but not required. Industry certifications preferred ... Respond to customer issues and service requests submitted through the service portal and live chat ...

RWJBarnabas Health

IT Support Analyst I

West Orange, NJ

$26.25 - $37.07/hr

Experience in healthcare field is helpful but not required. Industry certifications preferred ... Respond to customer issues and service requests submitted through the service portal and live chat ...

RWJBarnabas Health

IT Support Analyst I

West Orange, NJ

$26.25 - $37.07/hr

Experience in healthcare field is helpful but not required. Industry certifications preferred ... Respond to customer issues and service requests submitted through the service portal and live chat ...

DIG INN Support

Field IT Support Technician

New York, NY

$23.50 - $32.25/hr

IT Support Specialist/Technician ABOUT THE ROLE: At DIG, we're building our technology with the ... Experience supporting Jira Service Management or similar help desk systems and Slack. * Knowledge ...

DIG INN Support

Field IT Support Technician

New York, NY · On-site

$23.50 - $32.25/hr

IT Support Specialist/Technician ABOUT THE ROLE: At DIG, we're building our technology with the ... Experience supporting Jira Service Management or similar help desk systems and Slack. * Knowledge ...

TEKsystems

Help Desk Support Analyst

Manhattan, NY

$27 - $29/hr

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ... We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master ...

TEKsystems

Help Desk Support Analyst

Manhattan, NY

$27 - $29/hr

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ... We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master ...

TEKsystems

Help Desk Support Analyst

Manhattan, NY

$27 - $29/hr

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ... We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master ...

Vanguard Group Staffing

IT Help Desk Associate

New York, NY · On-site

$25 - $30/hr

IT Help Desk Associates needed for long-term temporary onsite positions in midtown Manhattan. These ... Assisting users with their computers, laptops, printers and programs; providing technical support ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Edison, NJ

Help Tech Chat Support information

See Edison, NJ salary details

$28K

$45K

$68.3K

How much do help tech chat support jobs pay per year?

As of Jun 12, 2026, the average yearly pay for help tech chat support in Edison, NJ is $45,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $48,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

How can I make $2000 a week working from home?

Help tech chat support roles can pay varying amounts, but earning $2000 weekly typically requires full-time hours, advanced technical skills, and experience. Some support agents increase earnings through bonuses, overtime, or working for high-paying companies, often requiring certifications or specialized knowledge. Building a strong reputation and efficiency can also lead to higher pay in this field.

How to become a live chat support agent?

To become a help tech chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Relevant experience in customer service or technical support can be beneficial, and familiarity with chat platforms or help desk software is often required. Some employers may also prefer certifications in customer service or IT support.

Is paid chatting a legitimate job?

Help tech chat support jobs that involve paid chatting are legitimate when offered by reputable companies and clearly outline the responsibilities and payment terms. However, there are scams in the industry, so job seekers should verify the company's credibility and avoid jobs that require upfront fees or seem suspicious.

What job makes $10,000 a month without a degree?

Help Tech Chat Support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, but they usually require strong communication skills, industry knowledge, or business acumen rather than formal education.
What are popular job titles related to Help Tech Chat Support jobs in Edison, NJ? For Help Tech Chat Support jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Edison, NJ look for? The top searched job categories for Help Tech Chat Support jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Help Tech Chat Support jobs? Cities near Edison, NJ with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
IT Support Analyst I

IT Support Analyst I

RWJBarnabas Health

West Orange, NJ • On-site

$26.25 - $37.07/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

RWJBarnabas Health rating

7.6

Company rating: 7.6 out of 10

Based on 322 frontline employees who took The Breakroom Quiz

187th of 871 rated healthcare providers

Job description

Job Title: IT Support Analyst I
Location: SBC Corporation
Department Name: IT&S Service Applications
Req #: 0000246230
Status: Hourly
Shift: Day
Pay Range: $26.25 - $37.07 per hour
Pay Transparency:
The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The IT Support Analyst I plays a key role in supporting and maintaining RWJBarnabas Health users, systems, and infrastructure. This position is responsible for coordinating, troubleshooting, and fulfilling incidents and service requests through established service management processes while adhering to all organizational policies and procedures,
The analyst must consistently represent the organization in a professional, positive, and enthusiastic manner by delivering exceptional customer service and supporting the company's mission and vision.
Qualifications:
Bachelor's degree in computer science, Information Systems, Business Administration or related field preferred. Experience in healthcare field is helpful but not required. Industry certifications preferred (Microsoft, CompTIA, HDI).
At least 1-2 years of experience supporting large organizations in a customer support role.
Must have strong customer service and excellent communication skills.
Must have experience using ITSM tools such as ServiceNow, Remedy, Ivanti, etc.
Responsibilities
  1. Customer Support & Issue Resolution
  • Respond to customer issues and service requests submitted through the service portal and live chat within established timeframes and service-level expectations.

  • Provide first'level technical support for computer hardware, software, mobile devices, telecom, and basic networking issues.

  • Prioritize and resolve problems by following established priority guidelines, ensuring all assignments are completed accurately, promptly, and within SLA commitments.

  1. Technical Troubleshooting & Escalation
  • Perform initial diagnosis, troubleshooting, and resolution of routine technical issues using documented procedures and knowledge articles.

  • Collaborate with senior analysts and cross'functional teams to escalate and resolve complex or high'impact technical problems.

  • Maintain awareness of system changes, new technologies, and best practices to improve troubleshooting effectiveness.

  1. Documentation & Ticket Management
  • Document all customer interactions, including symptoms, troubleshooting steps, solutions, and recommendations, in the ITSM ticketing system.

  • Provide timely updates on ticket status to ensure customers and team members remain informed throughout the resolution process.

  • Consistently meet key performance metrics such as ticket volume, SLA compliance, and mean time to resolve.

  1. Compliance, Security, & Quality Standards
  • Ensure all support activities comply with company policies, procedures, and applicable security and privacy regulations.

  • Follow established workflows, escalation paths, and quality standards to maintain consistency and reliability in service delivery.

  • Protect sensitive information by adhering to data handling, access control, and confidentiality requirements.

  1. Collaboration, Professional Growth & Additional Responsibilities
  • Work closely with peers, senior analysts, and other IT teams to support shared goals and improve overall service quality.

  • Participate in ongoing training to stay current with system updates, organizational changes, and industry trends.

  • Perform additional duties and responsibilities as assigned by management to support departmental operations.

Perform other duties as assigned
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.
  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
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What RWJBarnabas Health employees say

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About RWJBarnabas Health

Sourced by ZipRecruiter

RWJBarnabas Health is New Jersey’s largest integrated health care delivery system, providing treatment and services to more than three million patients each year. Throughout RWJBarnabas Health, our dedicated physicians, nurses, and health professionals are committed to providing the highest quality of patient care and health education to the community and region. We aim to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey - whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Orange, NJ, US

Year founded

2015

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