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Help Tech Chat Support Jobs in Virginia (NOW HIRING)

Virginia Tech

4Help IT Support Agent

Blacksburg, VA · On-site

4Help IT Support Agent Apply now Back to search results Job no: 537282 Work type: Staff Senior ... email or chat while utilizing customer service skills to include customer needs assessment and ...

KBR

Senior IT Customer Support

Alexandria, VA · On-site

Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...

KBR, Inc.

Senior IT Customer Support

Alexandria, VA · On-site

Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...

IntelliDyne

IT Help Desk Manager

Herndon, VA

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

New

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

New

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan ... technology assistance related to purchasing new equipment and upgrading existing equipment, to ...

IntrepidGS

Sr Help Desk Support Specialist

Mclean, VA · On-site

... t organizations. Responsibilities : • Provide management and oversight of the cross-functional help desk service support team. • Provide second-tier technical support for desktop, laptop, and ...

Sterling Engineering, Inc.

Be Seen First

Help Desk (Tier 1 support)

Richmond, VA · On-site

$25 - $30/hr

Help Desk (Tier 1 Support) Location: Richmond, VA Employment Type: Contract-to-Hire Compensation ... Associate degree in Information Technology, Computer Science, or related field preferred

Intrepidgs

Sr Help Desk Support Specialist

Mclean, VA

Position is contingent upon contract award The Sr Help Desk Support Specialist provides second-tier ... The specialist supports enterprise-wide IT operations including mobility devices, wireless networks ...

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Showing results 41-60

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Virginia

Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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For Help Tech Chat Support jobs in Virginia, the most frequently searched job titles are:

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The top searched job categories for Help Tech Chat Support jobs in Virginia are:

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Help Tech Chat Support jobs near you

4Help IT Support Agent

Virginia Tech

Blacksburg, VA • On-site

Full-time

Posted 13 days ago

Virginia Tech rating

7.8

Company rating: 7.8 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

230th of 620 rated colleges and universities

Job description

4Help IT Support Agent

Apply now Back to search results Job no: 537282
Work type: Staff
Senior management: Vice President-Info Technology
Department: User Experience and Engagement
Location: Blacksburg, Virginia, Hybrid
Categories: Information Systems / Technology

Job Description

Working in a call center focused on resolving computer user problems, a 4Help IT Support Agent communicates with stakeholders using a telephone and/or electronic means, determines what service is needed, and enters the pertinent service information into a computerized ticketing system, and resolves common problems, and escalated more difficult problems. Stakeholder satisfaction is at the forefront of our goals. Our stakeholders include, but are not limited to, students, staff, faculty, internal and external associates, peers, colleagues and community members.

Required Qualifications

- Ability to perform all duties with professionalism, courtesy, and tact in a stressful call center environment
- Demonstrated strong communications skills to receive, record, and transmit information
- Demonstrated computer competency in a Windows environment with emphasis on Outlook and web-based applications
- Demonstrated ability to manage multi-line phones and the ability to multi-task; ability to interface with stakeholders using the telephone and computer-based tools such as email or chat while utilizing customer service skills to include customer needs assessment and evaluation of customer satisfaction
- Proven ability to work cooperatively with others, to be a part of a team, to work together and a willingness and ability to document knowledge and share with others.

Preferred Qualifications

- Experience in a technical call center
- Experience with trouble ticketing software
- Technical writing skills
- Familiarity with network management software.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$36,501

Hours per week

40

Review Date

8/17/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

Sponsorship is not available for this position. 

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact IT Human Resources at ithr@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: August 7, 2026
Applications close:

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What Virginia Tech employees say

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About Virginia Tech

Sourced by ZipRecruiter

Virginia Tech, guided by its motto "Ut Prosim" (That I May Serve), embraces a hands-on, interdisciplinary approach to educate scholars as leaders and problem-solvers. As a comprehensive land-grant institution, it enriches the quality of life in Virginia and worldwide, fostering an inclusive community focused on knowledge, discovery, and creativity. With over 280 majors, the university serves a diverse student body of more than 36,000 across undergraduate, graduate, and professional programs. Virginia Tech's presence extends throughout Virginia, including campuses in Northern Virginia, Roanoke, Newport News, and Richmond, along with multiple Extension offices and research centers. As a prominent global research institution, it conducts over $500 million in research annually.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Blacksburg, VA, US

Year founded

1872

Social media

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