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Help Tech Chat Support Jobs in Virginia (NOW HIRING)

Davenport & Company

IT Help Desk Manager

Richmond, VA

The IT Help Desk Manager is responsible for leading all end-user support operations at Davenport amp; Company, ensuring consistent delivery of high-quality, responsive, and secure IT services. This ...

New

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan ... technology assistance related to purchasing new equipment and upgrading existing equipment, to ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

Intrepidgs

Sr Help Desk Support Specialist

Mclean, VA · On-site

Position is contingent upon contract award The Sr Help Desk Support Specialist provides second-tier ... The specialist supports enterprise-wide IT operations including mobility devices, wireless networks ...

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Help Tech Chat Support information

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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What cities in Virginia are hiring for Help Tech Chat Support jobs? Cities in Virginia with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
IT/Help Desk Support Specialist with Security Clearance

IT/Help Desk Support Specialist with Security Clearance

ICI Services

Dahlgren, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

IT/Help Desk Support Specialist - Position Description Join a team that's shaping the future of Navy support. ICI Services-a 100% employee-owned company proudly celebrating 26 years ofexcellence-is seeking IT/Help Desk Support Specialist to support Surface Combat Systems Training Command (SCSTC) -NSWC Dahlgren Division Team in NSWC Dalgren, VA. At ICI Services, our employee-owners drive innovation and deliver mission-focused solutions across the Navy enterprise.

Our diverse team of acquisition experts, financial analysts, engineers, logisticians, IT professionals, and technical specialists is united by a commitment to quality, performance, and customer success. Become part of an organization where your expertise matters and your contributions make a difference. Security Clearance: * Applicant must hold or be able to obtain an active Department of Defense (DoD) SECRET personnel security clearance.

Responsibilities: Provide Tier I/II technical support to SCSTC personnel Troubleshoot hardware, software, and network issues Support account provisioning, PKI, and access control Monitor system and network performance; escalate issues as needed Maintain accurate incident and service documentation Assist with cybersecurity compliance and incident response tasks Support user environments both on-site and remotely Maintain and update SOPs and technical documentation Experience Requirements: Technical & Security Competencies Knowledge of networking (TCP/IP, DHCP, DNS), security principles, IAM (PKI), remote access, system administration, and cloud models (SaaS, IaaS, PaaS) Proficiency with network/OS tools (ping, traceroute, nslookup, ipconfig) and hardware troubleshooting Understanding of cybersecurity compliance, data protection (PII/PCI/PHI), incident management, and IT security policies Experience with risk assessment, service desk operations, ticketing systems, SOP documentation, and customer support Top of Form Bottom of Form Preferred Education & Certifications CompTIA Security+ (IAT Level II preferred) Associate or bachelor's degree in IT, Cybersecurity, Computer Science, or related field VEVRAA Federal Contractor #CJ Benefits ICI Services provides a comprehensive, competitive benefits package. Our benefits: Employee Stock Ownership Plan 401(k) Plan with Immediately Vesting Match Paid Time Off Paid Holidays Health Insurance Dental Insurance Vision Plan Flexible Spending Accounts (Healthcare, Dependent Care, Transportation, Parking) Life Insurance and Accidental Death & Dismemberment (AD&D) Long Term and Short Term Disability Insurance Tuition Reimbursement Employee Referral Bonus Program * Employee Performance Recognition & Awards (Spot Bonuses) Company Overview ICI Services is an Employee-Owned Business with a proud history of providing Engineering & Integration, Systems Acquisition, Information Warfare, and In-Service Sustainment to our government customers. These objectives have been achieved by facilitating strong customer satisfaction and continuous growth.

ICI Services' engineers, analysts, logisticians, technicians and information technology specialists provide integral, quality support to multiple US Navy organizations and the Department of Homeland Security. We are headquartered in Virginia Beach, VA. EOE/M/F/Disability/Vet VEVRAA Federal Contractor

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