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Help Tech Chat Support Jobs in Charlottesville, VA

U.S. Navy

IT Support Specialist

Fishersville, VA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Elkton, VA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Scottsville, VA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Port Republic, VA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Charlottesville, VA

Help Tech Chat Support information

See Charlottesville, VA salary details

$26.8K

$43.1K

$65.5K

How much do help tech chat support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help tech chat support in Charlottesville, VA is $43,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $46,600.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Charlottesville, VA?

For Help Tech Chat Support jobs in Charlottesville, VA, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Charlottesville, VA look for?

The top searched job categories for Help Tech Chat Support jobs in Charlottesville, VA are:

What cities near Charlottesville, VA are hiring for Help Tech Chat Support jobs?

Cities near Charlottesville, VA with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you

Help Desk, IT Support, Technical Support

Pop-Up Talent

Charlottesville, VA • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 28 days ago

Job description

Technical Support
Charlottesville, VA 22911

  • Full-Time | Onsite

 
THE POSITION:

  • A well-established and growing organization is seeking an experienced IT End User Support Specialist to lead the design, support, and continuous improvement of its enterprise endpoint computing environment
  • This is more than a traditional help desk role. You'll serve as the technical lead for endpoint technologies, driving improvements in device management, security, automation, and the overall employee technology experience. You'll also play an important role in enterprise initiatives, including Microsoft 365 modernization, operating system upgrades, and future technology integrations
  • If you're passionate about improving technology, solving complex technical challenges, and creating exceptional end-user experiences, we'd love to hear from you

 
WHAT YOU'LL DO:
Endpoint Engineering

  • Design, deploy, and maintain standardized endpoint configurations for desktops, laptops, and mobile devices
  • Manage the complete endpoint lifecycle, including provisioning, deployment, upgrades, maintenance, and retirement
  • Improve endpoint performance, reliability, security, and user experience
  • Serve as the technical expert for endpoint engineering and advanced troubleshooting

End User Support

  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and productivity software
  • Resolve complex technical issues while delivering outstanding customer service
  • Analyze recurring issues and implement long-term solutions
  • Ensure service requests and incidents meet established service levels

Enterprise Technology Projects
Participate in enterprise-wide initiatives including:

  • Windows operating system upgrades
  • Device refresh programs
  • Microsoft 365 E5 deployments
  • Email migrations and domain consolidations
  • Endpoint modernization projects
  • Mergers and acquisitions (M&A) technology integrations

Automation & Continuous Improvement

  • Identify opportunities to automate routine IT processes
  • Implement AI-enabled support solutions to improve efficiency
  • Enhance self-service capabilities and reduce manual support efforts
  • Recommend and evaluate new technologies that improve IT operations

Documentation & Collaboration

  • Create and maintain technical documentation and standards
  • Collaborate with infrastructure, cybersecurity, and application teams
  • Work with technology vendors and external partners
  • Serve as an escalation resource for complex technical issues

 
KNOWLEDGE, SKILLS, & EXPERIENCE REQUIRED:

  • At least 5+ years of experience supporting enterprise Windows environments, endpoint engineering, systems administration, or advanced end-user support
  • Experience managing modern enterprise endpoint environments
  • Microsoft Intune
  • Windows Autopilot
  • Microsoft 365 administration
  • Hybrid Active Directory / Microsoft Entra ID
  • Windows deployment and imaging
  • Endpoint security and compliance
  • Configuration management
  • ITIL-based service management
  • Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi)
  • Automation and AI-enabled support technologies

 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
req26-00489