1

Help Samsung Technical Support Jobs in Michigan (NOW HIRING)

... technical support to the client and Managed Services personnel, and augmenting TS (CSE) support ... Project management experience helpful * Ability to manage many details and projects with minimal ...

Showing results 21-40

Help Samsung Technical Support information

What is the difference between Help Samsung Technical Support vs Help Desk Technician?

AspectHelp Samsung Technical SupportHelp Desk Technician
CredentialsTypically requires technical certifications or product-specific trainingOften requires CompTIA A+ or similar certifications
Work EnvironmentCustomer service centers, technical support lines, online chatIT departments, corporate offices, remote support
Employer & IndustryElectronics manufacturers, tech companies, retailIT service providers, corporate IT departments
Common Search & ComparisonYesYes

Help Samsung Technical Support primarily focuses on assisting customers with Samsung products, requiring specialized product knowledge and certifications. Help Desk Technicians provide broader IT support across various hardware and software issues within organizations. While both roles involve troubleshooting and customer service, Samsung support is product-specific, whereas Help Desk Technicians handle general IT problems.

What are popular job titles related to Help Samsung Technical Support jobs in Michigan?

For Help Samsung Technical Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Samsung Technical Support jobs in Michigan look for?

The top searched job categories for Help Samsung Technical Support jobs in Michigan are:

What cities in Michigan are hiring for Help Samsung Technical Support jobs?

Cities in Michigan with the most Help Samsung Technical Support job openings:

Technical Support Engineer I

Intrepid Control Systems, Inc

Troy, MI • On-site

Full-time

Re-posted 19 days ago


Job description

Description:

General Description:

The Technical Support Engineer I is responsible for providing first-level technical support to Intrepid Control Systems’ customers and internal employees. This role assists with troubleshooting hardware and software issues involving ICS products for vehicle networks through email, phone, online meetings, and in-person interactions. The Technical Support Engineer I works under guidance while developing technical knowledge, troubleshooting skills, and product expertise.

Requirements:

Minimum Requirements:

  • High school diploma or equivalent required
  • 1–2 years of technical support, IT, or related experience
  • Basic understanding of computer systems and hardware
  • Ability to learn new technologies quickly

Essential Job Functions:

  • Assist customers with hardware setup, connections, and basic troubleshooting
  • Answer basic software license questions
  • Perform basic wiring and network setup activities
  • Create simulation setups to emulate customer environments
  • Help with software setup and installation
  • Process and install customer software license requests
  • Take hardware repair information and other basic information for quotes
  • Document hardware and software issues for Quality Assurance and Development teams
  • Verify issues and fixes
  • Use ICS hardware and software to create customer projects and testing setups
  • Escalate advanced or unresolved technical issues to senior team members when appropriate

Skills:

  • Basic troubleshooting and analytical skills
  • Strong customer service orientation
  • Strong verbal and written communication skills
  • Ability to follow technical processes and procedures
  • Basic understanding of Windows operating systems
  • Basic networking knowledge
  • Ability to work collaboratively in a team environment