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Help Desk Jobs in Slidell, LA (NOW HIRING)

YRCI

Help Desk Support Representative, Bilingual

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Help Desk Support Representative, Bilingual Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an ...

New

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Help Desk Support Rep, 1 Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive benefits ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Answer Insurance Help Desk caller in inquiries. * Execute batch data entry of multiple employee forms into the applicable client system. * Record 100% of calls into the incident management system ...

Sonesta International Hotels

Front Desk Agent

New Orleans, LA · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Front Desk Agent (FDA) is the main point of contact for our guests and therefore ... helping ensure the health and financial security of employees and their families. We offer a ...

NJ Tech

Field Service Support

New Orleans, LA

Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks. Additional Information All your information will be kept confidential ...

NJ Tech

Field Service Support

New Orleans, LA · On-site

... help desk, customer service, and support experience with problem solving involving hardware, software, and networks. Qualifications Additional Information All your information will be kept ...

Paradise Management LLC

Cashier Front Desk

Slidell, LA · On-site

$10.25 - $13.75/hr

Knowledge of bowling is helpful when training for the desk. If interested there are several methods of applying for the job. 1. Click on the link to go to the application site 2. Text for application ...

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All JobsHelp Desk JobsHelp Desk Jobs in Slidell, LA

Help Desk information

See Slidell, LA salary details

$11

$20

$29

How much do help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk in Slidell, LA is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Slidell, LA?

The most popular types of Help Desk jobs in Slidell, LA are:

What are popular job titles related to Help Desk jobs in Slidell, LA?

For Help Desk jobs in Slidell, LA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Slidell, LA look for?

The top searched job categories for Help Desk jobs in Slidell, LA are:

What cities near Slidell, LA are hiring for Help Desk jobs?

Cities near Slidell, LA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Slidell, LA as of July 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $41,729 per year, or $20.1 per hour.

Help Desk Support Representative, Bilingual

YRCI

New Orleans, LA • On-site

$16.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.
Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation
These are the driving forces that make YRCI more than just your next job. Let's build your career together.
Job Title
Help Desk Support Representative, Bilingual
Location
New Orleans, LA US (Primary)
Job Type
Full-time
Position Benefits
As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
Exemption Type
Non-Exempt
Education
High School Diploma
Job Description
  • Answer Insurance Help Desk caller-in inquiries.
  • Operate on an eight (8) hour workday schedule (core hours, 7:30AM to 4PM central time) Monday through Friday excluding Federal Holidays.
  • Execute batch data entry of multiple employee forms into the applicable client system.
  • Record 100% of calls into the incident management system.
  • Assist in the resolution of problems and the identification of potential issues or trends.
  • Ensure complete client satisfaction.

Job Requirements
  • Must be bilingual, fluent in both English and Spanish.
  • Multitask and effectively plan and organize work.
  • Strong communication skills.
  • Interpret and apply regulatory material.
  • Communicate effectively, both orally and in writing.
  • Keen attention to detail and effective working in a team environment.
  • Experience in a customer-service oriented call center environment is highly desired (but not required).

We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.

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