TECHNOLOGY SUPPORT TECHNICIAN
$20 - $24/hr
Routinely completes Help Desk Tickets. Ability to handle multiple projects simultaneously. First level of response for telephone inquiries. Crafts custom scripts, reducing requirement of human ...
TECHNOLOGY SUPPORT TECHNICIAN
$20 - $24/hr
Routinely completes Help Desk Tickets. Ability to handle multiple projects simultaneously. First level of response for telephone inquiries. Crafts custom scripts, reducing requirement of human ...
TECHNOLOGY SUPPORT TECHNICIAN
New Hartford, NY · On-site
$20 - $24/hr
Routinely completes Help Desk Tickets. Ability to handle multiple projects simultaneously. First level of response for telephone inquiries. Crafts custom scripts, reducing requirement of human ...
TECHNOLOGY SUPPORT TECHNICIAN
New Hartford, NY · On-site
$20 - $24/hr
Routinely completes Help Desk Tickets. Ability to handle multiple projects simultaneously. First level of response for telephone inquiries. Crafts custom scripts, reducing requirement of human ...
IT Technician
Oneida, NY · On-site
$73K - $85K/yr
The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and ...
IT Technician
Oneida, NY · On-site
$73K - $85K/yr
The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and ...
IT Technician
$73K - $85K/yr
The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and ...
Quick apply
IT Technician
$73K - $85K/yr
The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and ...
System Administrator II
Rome, NY · On-site
Monitor Help Desk tickets submitted by system users to ensure timely resolution of submitted issues. * Establish and maintain documentation which describes all components of the system environment.
System Administrator II
Rome, NY · On-site
Monitor Help Desk tickets submitted by system users to ensure timely resolution of submitted issues. * Establish and maintain documentation which describes all components of the system environment.
Monitor Help Desk tickets submitted by system users to ensure timely resolution of submitted issues. * Establish and maintain documentation which describes all components of the system environment.
Monitor Help Desk tickets submitted by system users to ensure timely resolution of submitted issues. * Establish and maintain documentation which describes all components of the system environment.
Senior Claims Adjuster Workers Compensation - NY Desk
Syracuse, NY · Remote
$65K - $84K/yr
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a ... Minimum 3 years of experience adjusting a workers compensation desk, including lost time/indemnity ...
Senior Claims Adjuster Workers Compensation - NY Desk
Syracuse, NY · Remote
$65K - $84K/yr
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a ... Minimum 3 years of experience adjusting a workers compensation desk, including lost time/indemnity ...
Support Help Desk functions. Administrative Responsibilities * Provide backup to Fayetteville and Liverpool reception as needed. * Create Mentor training materials as needed * Maintain office to ...
New
Support Help Desk functions. Administrative Responsibilities * Provide backup to Fayetteville and Liverpool reception as needed. * Create Mentor training materials as needed * Maintain office to ...
New
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Business Analyst
New Hartford, NY · On-site +1
$70K - $95K/yr
Support ServiceNow/Help Desk related requirements items. * Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track). What you will need: * 1-5+ ...
Business Analyst
New Hartford, NY · On-site +1
$70K - $95K/yr
Support ServiceNow/Help Desk related requirements items. * Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track). What you will need: * 1-5+ ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Help Desk information
See Rome, NY salary details
$12.06 - $13.88
2% of jobs
$13.88 - $15.70
6% of jobs
$15.70 - $17.53
12% of jobs
$18.04 is the 25th percentile. Wages below this are outliers.
$17.53 - $19.35
17% of jobs
The median wage is $20.80 / hr.
$19.35 - $21.17
16% of jobs
$21.17 - $22.99
16% of jobs
$23.90 is the 75th percentile. Wages above this are outliers.
$22.99 - $24.81
12% of jobs
$24.81 - $26.63
7% of jobs
$26.63 - $28.45
6% of jobs
$28.45 - $30.27
3% of jobs
$30.27 - $32.09
2% of jobs
$12
$21
$32
How much do help desk jobs pay per hour?
As of Sep 3, 2026, the average hourly pay for help desk in Rome, NY is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.
What is a help desk?
Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.
What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?
To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.
What are some common challenges faced by help desk professionals, and how can they effectively manage them?
Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.
What is the difference between Help Desk vs Technical Support Specialist?
| Aspect | Help Desk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Office or remote; front-line support for end-users | Office or remote; more specialized technical troubleshooting |
| Employer & Industry Usage | Used across various industries for user support | Common in IT, tech companies, and service providers |
| Search & Comparison Intent | High overlap; both support end-users with technical issues |
Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.
Is help desk a stressful job?
Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rome, NY?
The most popular types of Help Desk jobs in Rome, NY are:
What job categories do people searching Help Desk jobs in Rome, NY look for?
The top searched job categories for Help Desk jobs in Rome, NY are:
What cities near Rome, NY are hiring for Help Desk jobs?
Cities near Rome, NY with the most Help Desk job openings:
$20 - $24/hr
Full-time
Re-posted 3 days ago
Job description
DEPARTMENT: Information Services
POSITION: Technology Support Technician
SUPERVISOR: Vice President of Human Resources and Information Technology
Duties:
Provides staff support services including printer and computer installation and maintenance.
Assists with creation and maintenance of computer and network accounts.
Assists with receiving computers, equipment and peripherals and ensure the proper intake procedures are followed.
Assists with configuration and deployment of computer hardware and peripherals.
Reports inoperable equipment and offers proactive solution.
Experience with Microsoft Office 365, Windows 10, and MacOS.
Familiarity with networking, telephony, and basic virtualization techniques.
Evaluates and recommends acquisition of computer hardware, software and peripherals to ensure agency goals are met.
Participates in the planning for and the installation of computers and accessory equipment such as terminals and printers.
Configures equipment and completes cable interfaces, referencing wiring diagrams and technical instructions and using special hand tools and testing equipment to validate proper performance.
Assists with start of day procedure where applicable and reports and anomalies to management.
Manages hardware and software inventory.
Maintains records on machine performance and contacts appropriate technical personnel in the event of machine or software malfunction.
Performs normal daily maintenance tasks, such as file backups and restoration and file reorganization as
required by the various application procedures.
Coordinates computer activities between the various departments.
May assign and control both individual user and equipment security by use of “sign on” procedures.
Provides phone and remote support for all users as needed.
Conducts high-level root-cause analysis for service interruption; recommends and establishes preventive measures.
Routinely completes Help Desk Tickets.
Ability to handle multiple projects simultaneously.
First level of response for telephone inquiries.
Crafts custom scripts, reducing requirement of human interaction or suggests scripts that can bring efficiencies.
Occasionally on call off hours.
Communicates effectively with Information Services staff and leadership to ensure smooth systems operation.
Excellent communication, problem-solving and organizational skills.
Assists in preparing narrative and statistical reports where necessary.
All other duties as assigned.
Bachelor’s degree in Information Technology, Computer Science or related field or Associates in Information Technology and 1 year experience or at least 4 years hands on experience in related employment.
Successful Candidates are:
- Experienced in Microsoft Office 365, Windows 10, and Mac OS
- Familiarity with Networking, Telephony, and basic Virtualization Techniques
- Able to handle multiple projects simultaneously
- Possess good communication, problem solving, and organizational skills
Full Performance, Knowledge, Skills, Abilities and Personal Characteristics:
High customer service standards.
Ability to multitask.
Adequate problem-solving skills.
Time management skills.
Demonstrated ability to remain confidential of all employee and patient-related information.
Demonstrated understanding and implementation of the core values of the institution as it relates to the highest ethical standards.
Familiarity with Microsoft Office products.
Familiarity with proper Information Technology best practices.
Familiarity with Paycom employee/payroll system a plus.