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Help Desk Jobs in Rome, NY (NOW HIRING)

Tidal Basin Holdco, LLC

Network Administrator

Utica, NY · On-site

This position also includes providing help desk support and oversight using the company's ticketing system. This position would ideally be in Utica, NY. Job Duties and Responsibilities include: • ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY · On-site

$21 - $30/hr

Maintains detailed and up-to-date documentation of issues, resolutions, and projects within help desk system * Administers and deactivates user access to the system per Security Policies and users ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY

$21 - $30/hr

Maintains detailed and up-to-date documentation of issues, resolutions, and projects within help desk system * Administers and deactivates user access to the system per Security Policies and users ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY · On-site

$21 - $30/hr

Maintains detailed and up-to-date documentation of issues, resolutions, and projects within help desk system * Administers and deactivates user access to the system per Security Policies and users ...

Sitrin

TECHNOLOGY SUPPORT TECHNICIAN

New Hartford, NY · On-site

$20.50 - $28.25/hr

Routinely completes Help Desk Tickets. Ability to handle multiple projects simultaneously. First level of response for telephone inquiries. Crafts custom scripts, reducing requirement of human ...

Sitrin

TECHNOLOGY SUPPORT TECHNICIAN

New Hartford, NY · On-site

$20 - $24/hr

Routinely completes Help Desk Tickets. Ability to handle multiple projects simultaneously. First level of response for telephone inquiries. Crafts custom scripts, reducing requirement of human ...

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Help Desk information

See Rome, NY salary details

$12

$21

$32

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Rome, NY is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Rome, NY? The most popular types of Help Desk jobs in Rome, NY are:
What cities near Rome, NY are hiring for Help Desk jobs? Cities near Rome, NY with the most Help Desk job openings:
Help Desk jobs near you

Front Desk Supervisor - INN at Turning Stone

Turning Stone Enterprises

Verona, NY • On-site

$42.12K - $53.70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Turning Stone Enterprises rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Job Requirements
Starting Pay Range: $42,120.00 - $53,703 yearly
Join our team as a Front Desk Supervisor and be the driving force behind smooth operations and standout guest experiences. You'll mentor staff, oversee daily front desk functions, and ensure service standards are met with confidence and consistency.
What you will do as a Front Desk Supervisor:
  • Effectively schedules Team Members (when call outs occur) to ensure sufficient front desk coverage at all times.
  • Ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures.
  • Maintains sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner.
  • Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. P.M.S., Electronic Keys, Movie System, Datamagin, Bailys and Telephone System).
  • Ensures all areas are working properly in the absence of other Hotel Supervisors.
  • Interacts with guests effectively answering questions, solving problems, and handling complaints.
  • Has a close working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest package.
  • Reviews Non-Zero Balance report on a regular basis.
  • Prepares Hotel and Group Sales groups and group information prior to group arrival.
  • Works closely with the Entertainment Department to make certain blocks and rooming lists are up to date.
  • Aids in the preparation of Hotel and Group Sales groups and group information prior to group arrival as needed.
  • Effectively ensures that all procedures are followed when Entertainment checks-in and that all required signatures are obtained. Verifies with arriving Entertainment that all rooming list information is correct.
  • Pre-blocks bus groups and other groups with priority.
  • Makes sure Housekeeping receives rooming lists for VIP's, Entertainment, and Bus Groups on day of arrival.
  • Ensure Housekeeping is aware of all No-Show rooms and Casino Sellout rooms prior to 8am.

Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a Front Desk Supervisor, you'll need:
  • At least a 2 year college degree
  • Experience in a leadership role
  • Hotel front desk experience (required)
  • Computer experience
  • Possess excellent communication and leadership skills

What we value:
  • Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
  • Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
  • Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits
Why choose Turning Stone Resort Casino?
  • Paid time off
  • Variety of schedules
  • Tuition assistance
  • Career-building professional development
  • Discounts from dining to fuel to concerts
  • Team Member appreciation events
  • Quality healthcare and dental benefits
  • A robust 401k retirement plan
  • Dealer School
  • Finance Scholarship Program

Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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