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It Help Desk Jobs in Rome, NY (NOW HIRING)

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Adapt swiftly to evolving technologies and environments, while adhering to security and ... information; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Adapt swiftly to evolving technologies and environments while adhering to security and ... information; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

HP Hood

IT Technician

Oneida, NY

The position of Information Technology Technician is responsible for providing PC, desktop, network ... The position is also responsible for first-level Help Desk support, as needed, to answer/resolve ...

HP Hood

IT Technician

Oneida, NY · On-site

$73K - $85K/yr

The position of Information Technology Technician is responsible for providing PC, desktop, network ... The position is also responsible for first-level Help Desk support, as needed, to answer/resolve ...

HP Hood

IT Technician

Oneida, NY · On-site

$73K - $85K/yr

The position of Information Technology Technician is responsible for providing PC, desktop, network ... The position is also responsible for first-level Help Desk support, as needed, to answer/resolve ...

Sitrin

TECHNOLOGY SUPPORT TECHNICIAN

New Hartford, NY · On-site

$20 - $24/hr

Information Services POSITION: Technology Support Technician SUPERVISOR: Vice President of Human ... Routinely completes Help Desk Tickets. Ability to handle multiple projects simultaneously. First ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Rome, NY

It Help Desk information

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$12

$21

$32

How much do it help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk in Rome, NY is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Rome, NY?

The most popular types of It Help Desk jobs in Rome, NY are:

What job categories do people searching It Help Desk jobs in Rome, NY look for?

The top searched job categories for It Help Desk jobs in Rome, NY are:

What cities near Rome, NY are hiring for It Help Desk jobs?

Cities near Rome, NY with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $45,592 per year, or $21.9 per hour.

Help Desk Specialist 1

Community Financial System, Inc.

Syracuse, NY

$21.75 - $30.50/hr

Full-time

Re-posted 19 days ago

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.


Responsibilities

We are looking for a customer service oriented Help Desk specialist to provide technical support to user in an efficient and accurate manner. You will be considered as the organizations front line staff and you will solve basic technical problems and provide support for all assigned areas.  The goal is to make sure that customers value is maintained to the standards set forth by the company.

  • Provide first level contact and communicate resolutions to end users via phone for ticketing system
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Properly escalate unresolved questions/issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Meet or exceed SLAs in response to resolving tickets and phone support request
  • Install, modify, and repair computer software
  • Walk end users through problem solving process
  • Follow up with end users, provide feedback and see problems through to resolution
  • Use excellent customer service skills to exceed users' expectation
  • Recommend procedure modifications or improvements as needed
  • Preserve and grow your knowledge of help desk systems, products, and services
  • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications

Education/Training:

  • High school diploma, GED or equivalent
  • Prior information technology or help desk experience preferred
  • BS/BA in IT, Computer Science or relevant field a plus

Skills:

  • Proven experience as a help desk technician or other customer support role in
  • Tech savvy with working knowledge of office automation products, remote endpoint management tools.  
  • Excellent communication skills
  • Customer-oriented, ability to work independently as well as in a team and remain on task
  • Good understanding of computer systems, mobile devices and other technology products
  • Ability to diagnose and resolve basic technical issues quickly
  • Must have a valid driver's license

Experience: 

  • A minimum of two (2) years related experience required.  Preference will be given to candidates with previous help desk/call center experience
  • All applicants must be 18 years of age or older