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Helpdesk Jobs in Rome, NY (NOW HIRING)

Indium Corporation

Help Desk Technician

New Hartford, NY · On-site

$35K - $52K/yr

The Help Desk Technician is responsible for providing customer assistance for routine Information Systems-related inquiries and problems as they occur. This includes providing support for products ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Arnoff Moving & Storage, Inc.

Drivers Helper

Syracuse, NY · On-site

$18 - $22/hr

BECOME PART OF THE ARNOFF FAMILY The Driver's Helper plays a crucial role in supporting professional drivers by assisting with the safe and efficient delivery of goods across various locations. This ...

Clinton's Ditch

General Help

Cicero, NY · On-site

New General Help will be starting on 2nd Shift. 2:00 pm to 10:30 pm Please make sure you send a complete, up-to-date resume with working phone numbers and email address. If you don't have a way to ...

pca

General Helper - 3rd Shift

Liverpool, NY

$14.50 - $18.25/hr

RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and ...

CABVI

Be Seen First

IT Help Desk Technician

Utica, NY · On-site

$18.50/hr

CABVI is seeking an IT Help Desk Technician to Support and trouble shoot networks, workstations, and other systems in use by the agency while maintaining the best possible reliability, security, and ...

pca

General Helper -Seasonal

Liverpool, NY · On-site

$15.25 - $19.25/hr

Be able to stack boxes, clean areas of the facility, or perform other general helper duties. Basic Qualifications: High School Graduate or GED. Must be at least 18 years old. Willing to work Swing ...

Builders FirstSource

Driver Helper Delivery

Cicero, NY · On-site

$17 - $20/hr

The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be ...

84 Lumber Company

Truck Driver Helper

East Syracuse, NY · On-site

$18/hr

Truck Driver Helpers must maintain a professional image and be courteous to all customers. They are responsible for building loads for deliveries and maintaining a safe, clean and well organized ...

Food Authority

Driver Helper - Upstate NY

Verona, NY · On-site

$22/hr

Driver Helper Driver Helper Join Our Team at Food Authority! Company Overview Since 1977, Food Authority has been passionate about one mission: delivering the freshest, highest-quality products with ...

builders

Driver Helper Delivery

Cicero, NY · On-site

$15.50 - $19.75/hr

PURPOSE Assists Driver in delivering customer orders; assists in loading and off-loading product; or drives pilot vehicle for oversize loads. May deliver customer orders using a company van or pickup ...

Country Suburban

HVAC Install Helper

Utica, NY · On-site

$16 - $25/hr

Looking for an HVAC helper to assist our lead installers working on forced air equipment, duct systems, boilers, piping, etc. for residential and light commercial projects. Requirements: * High ...

Country Suburban

HVAC Install Helper

Utica, NY · On-site

$16 - $25/hr

Looking for an HVAC helper to assist our lead installers working on forced air equipment, duct systems, boilers, piping, etc. for residential and light commercial projects. Requirements: * High ...

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All JobsHelpdesk JobsHelpdesk Jobs in Rome, NY

Helpdesk information

See Rome, NY salary details

$12

$21

$32

How much do helpdesk jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for helpdesk in Rome, NY is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What job categories do people searching Helpdesk jobs in Rome, NY look for? The top searched job categories for Helpdesk jobs in Rome, NY are:
What cities near Rome, NY are hiring for Helpdesk jobs? Cities near Rome, NY with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rome, NY as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,592 per year, or $21.9 per hour.

Kitchen Helper / Cook

Holland Farms Bakery & Deli - Yorkville

Yorkville, NY

$16 - $18/hr

Part-time

Posted 2 days ago

Job description

Kitchen Helper / Cook – Holland Farms Bakery & Deli

Holland Farms Bakery & Deli is hiring Kitchen Helpers and Cooks to support deli and food production while maintaining quality and cleanliness.

This role is ideal for someone who enjoys a busy kitchen and teamwork.

What You’ll Do

  • Assist with food prep and cooking

  • Maintain clean kitchen equipment

  • Support daily food production flow

What We’re Looking For

  • Kitchen experience preferred

  • Strong work ethic and teamwork

Why You’ll Love Working Here

  • Fast-paced food environment

  • Training and growth opportunities

  • Supportive team culture