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Helpdesk Jobs in Rome, NY (NOW HIRING)

C&S Companies

PC Helpdesk Technician

Syracuse, NY · On-site

$24 - $36/hr

PC Support / Helpdesk Technician Syracuse, NY The PC Support / Helpdesk Technician will work with IT staff members and use his/her technical skills to support company applications, hardware, and ...

washingtonmills

Maintenance Helper

Washington Mills, NY · On-site

$24.15/hr

Maintenance Helper Position type: Full-Time, Hourly Pay Range: $24.15 per hour, shift rotation Overtime: available Location: Niagara Falls, NY Ask Yourself This... Do you enjoy working with your ...

washingtonmills

Maintenance Helper

Washington Mills, NY · On-site

$24.15/hr

Maintenance Helper Position type: Full-Time, Hourly Pay Range: $24.15 per hour, shift rotation Overtime: available Location: Niagara Falls, NY Ask Yourself This... Do you enjoy working with your ...

Robert Half

Help Desk Analyst

Syracuse, NY · On-site

$22 - $26.40/hr

We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, mission-critical environment? Do you thrive in a ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, mission-critical environment? Do you thrive in a ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Clinton's Ditch

General Help

Cicero, NY · On-site

$27.14/hr

General Help positions are being filled for both 2nd and 3rd Shift - please let us know which shift you are looking to work. Please make sure you send a complete, up-to-date resume with working phone ...

Crouse Community Center

Unit Helpers

Morrisville, NY · On-site

$16/hr

The Unit Helper works under the direction of the unit manager or charge nurse. Shifts are 7am - 1 pm and 3pm - 7pm daily. This position involves performing the duties such as * Makes unoccupied beds

Crouse-Community Center Inc

Unit Helpers

Morrisville, NY · On-site

$16 - $16.50/hr

The Unit Helper works under the direction of the unit manager or charge nurse. Shifts are 7am - 1 pm and 3pm - 7pm daily. This position involves performing the duties such as * Makes unoccupied beds

Builders FirstSource

Driver Helper Delivery

Cicero, NY · On-site

$15.50 - $19.75/hr

The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be ...

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Helpdesk information

See Rome, NY salary details

$12

$21

$32

How much do helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for helpdesk in Rome, NY is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What job categories do people searching Helpdesk jobs in Rome, NY look for?

The top searched job categories for Helpdesk jobs in Rome, NY are:

What cities near Rome, NY are hiring for Helpdesk jobs?

Cities near Rome, NY with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rome, NY as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $45,592 per year, or $21.9 per hour.

PC Helpdesk Technician

C&S Companies

Syracuse, NY • On-site

$24 - $36/hr

Full-time

Posted 26 days ago

Job description

PC Support / Helpdesk Technician 

Syracuse, NY

 

The PC Support / Helpdesk Technician will work with IT staff members and use his/her technical skills to support company applications, hardware, and peripherals. They will troubleshoot computer problems, determine the source of any issues, give advice, and assist on appropriate action. Additionally, the PC Support / Helpdesk Technician will participate in research and projects to support company goals and initiatives.

 Position Responsibilities

  • Answer staff questions in person and via phone on all company supported applications.
  • Install hardware and software on Windows computers.
  • Perform basic hardware repairs and coordinate warranty service when needed.
  • Support computer and IT equipment inventory management including repair/service tracking and reporting.
  • Basic wired and wireless network troubleshooting.
  • PC imaging and deployment.
  • Setup of Laptop, docking stations, monitors and any other end user devices.
  • Troubleshoot computer problems.
  • Work one-on-one with staff on IT projects.
  • Provide recommendations on company technology purchases.
  • Document resolutions for future reference.
  • Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
  • Occasional evening/weekend work.
  • Other duties as assigned.

 Required Knowledge/Skills/Abilities

  • Associate’s degree and one to three years of applicable experience.
  • Must be detail oriented, organized and a self-starter.
  • Strong interpersonal and customer service skills
  • CompTIA A+ and/or related certifications preferred.
  • Ability to lift 30lbs.
  • Ability to sit for extended periods of time.
  • A valid NYS Driver’s License
  • Ability to drive to offices and travel to remote locations for support if needed.
  • Strong written and verbal communication skills
  • Ability to simplify technical language into easy-to-understand phrasing.
  • Patience and empathy when helping users.
  • Excellent time management and organizational skills

Desired Knowledge/Skills/Abilities

  • Experience with Windows 11
  • Experience with Office 365
  • Experience with Helpdesk Ticketing Systems
  • Experience with PowerShell and Scripting 


WHO WE ARE: C&S Companies, operating for more than 50 years, is a national planning, design and construction firm with over 600 employees and growing. C&S Companies delivers critical infrastructure design, planning and construction services in aviation, civil/site infrastructure, construction and program management, construction/design-build, energy, environmental, facilities, architecture, planning, sustainability and transportation.

Our headquarters is in Syracuse, NY with offices in New York State, California, Arizona, Ohio, Michigan, Florida and Pennsylvania. 

At C&S Companies, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the burdensome bureaucracy of a large corporate environment. To that end, we foster a family-friendly and supportive workplace; collaborative and employee-focused with an emphasis on quality, integrity, trust fun and accountability.