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Helpdesk Jobs in Rome, NY (NOW HIRING)

Country Suburban

HVAC Install Helper

Utica, NY · On-site

$16 - $25/hr

Looking for an HVAC helper to assist our lead installers working on forced air equipment, duct systems, boilers, piping, etc. for residential and light commercial projects. Requirements: * High ...

pca

General Helper - Swing Shift

Liverpool, NY · On-site

$15.25 - $19.25/hr

RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and ...

CNY HELPERS LLC

Homemaker/Companion/PCA1

Oneida, NY · On-site

$12.50 - $20/hr

CNY Helpers has openings for dependable staff members that take pride in helping the elderly in their homes with general homemaking duties and Companion services. Schedules are flexible and mostly ...

CNY HELPERS LLC

Homemaker/Companion/PCA1

Oneida, NY · On-site

$12.50 - $20/hr

CNY Helpers has openings for dependable staff members that take pride in helping the elderly in their homes with general homemaking duties and Companion services. Schedules are flexible and mostly ...

CNY HELPERS LLC

Homemaker/Companion/PCA1

Rome, NY · On-site

$12.50 - $20/hr

CNY Helpers has openings for dependable staff members that take pride in helping the elderly in their homes with general homemaking duties and Companion services. Schedules are flexible and mostly ...

CNY HELPERS LLC

Homemaker/Companion/PCA1

Rome, NY · On-site

$12.50 - $20/hr

CNY Helpers has openings for dependable staff members that take pride in helping the elderly in their homes with general homemaking duties and Companion services. Schedules are flexible and mostly ...

CNY HELPERS LLC

RN

Camden, NY · On-site

$50K/yr

We at Home Helpers are looking for an experienced Registered Nurse to partner with that can take our LHCSA program to the next level. Home care experience is a plus but not mandatory. The ideal ...

CNY HELPERS LLC

RN

Oneida, NY · On-site

$50K/yr

We at Home Helpers are looking for an experienced Registered Nurse to partner with that can take our LHCSA program to the next level. Home care experience is a plus but not mandatory. The ideal ...

CNY HELPERS LLC

RN

Camden, NY · On-site

$50K/yr

We at Home Helpers are looking for an experienced Registered Nurse to partner with that can take our LHCSA program to the next level. Home care experience is a plus but not mandatory. The ideal ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Rome, NY

Helpdesk information

See Rome, NY salary details

$12

$21

$32

How much do helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for helpdesk in Rome, NY is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What job categories do people searching Helpdesk jobs in Rome, NY look for?

The top searched job categories for Helpdesk jobs in Rome, NY are:

What cities near Rome, NY are hiring for Helpdesk jobs?

Cities near Rome, NY with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rome, NY as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $45,592 per year, or $21.9 per hour.

Production Associate - General Helper

MACNY's Job Board

East Syracuse, NY • On-site

$20/hr

Full-time

Re-posted 12 days ago

Job description

Overview

Eagle Metalcraft is hiring three dependable, detail-oriented Production Associates - General Helpers to join our growing team. These are full-time, first-shift positions working Monday through Friday, 6:00 a.m. to 2:30 p.m., with overtime as needed.

In this hands-on role, you'll support our powder coating and shipping operations by preparing parts, masking, and packaging finished products. No previous powder coating experience is required-we provide all necessary training.

If you take pride in producing quality work, enjoy working with your hands, and are looking for a stable, long-term opportunity with a great team, we'd love to hear from you.

Responsibilities

What You'll Do

Production / Masking (Pre-Coating):

  • Apply tape, plugs, and caps to protect specific areas of parts before coating
  • Follow work orders, drawings, and instructions carefully
  • Inspect parts for cleanliness and defects before coating
  • Remove masking materials after coating

Packaging & Shipping:

  • Package finished parts to prevent damage during transit
  • Use materials such as foam, wrap, boxes, and pallets
  • Label and prepare orders for shipment
  • Assist with loading and unloading shipments
  • Perform final inspections before packaging

General Responsibilities:

  • Maintain a clean and organized work area
  • Follow all safety procedures and company standards
  • Work with the team to meet daily production goals
  • Perform basic quality checks on finished parts
Remote PositionNoMin Compensation USD $18.00/Hr.Max Compensation USD $20.00/Hr.Qualifications

What We're Looking For

  • Reliable and consistent attendance
  • Strong attention to detail
  • Ability to follow instructions and stay organized
  • Team-oriented mindset
  • Comfortable working on your feet and lifting up to 50 lbs

Experience

  • Manufacturing, warehouse, or production experience is a plus (not required)
  • We are willing to train the right candidate

Schedule & Benefits

  • Full-time position
  • Overtime available
  • Stable, year-round work

Why Work Here

  • Straightforward, hands-on work
  • Training provided
  • Team-focused environment
  • Opportunity to grow within the company
Company Website

www.eaglemetalcraft.com

Company Profile

Founded in 1953 as the Eagle Manufacturing Company, we began primarily as a welding shop. Equipment at that time consisted of a drill press, lathe and welding machine, and soon with the growth of the electronics industry, grew to include precision sheet metal fabrications with a specialization in aluminum fabrication and welding. This soon became the core of our business.

Anticipating our customers' future requirements, Eagle Metalcraft expanded to include professional in-house painting, finishing and powder coating. Over the years, we've added state-of-the-art capital equipment to improve quality and productivity. Laser Cutting, CNC Machining and Turning centers provide customers "one-stop shopping", and job-shop specific software enable better control and analysis of job costs and flow through.

With a focus on "old world craftsmanship," Eagle Metalcraft has earned a reputation as a Premiere Sheet Metal Fabricator, CNC Machining and Turning company with unequaled quality and delivery. Whether you are in the Northeast or anywhere in the United States, we look forward to teaming with you to produce the highest quality precision metal products.

Employment Type: FULL_TIME

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