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Help Desk Jobs in Rome, NY (NOW HIRING)

MA Polce

Support Services Engineer

Rome, NY · On-site

The Support Services Engineer is the first point of contact for customers who call our help desk. The Support Services Engineer answers incoming calls and emails, tracks all information in the ...

M.A. Polce

Support Services Engineer

Rome, NY · On-site

$48K - $60K/yr

The Support Services Engineer is the first point of contact for customers who call our help desk. The Support Services Engineer answers incoming calls and emails, tracks all information in the ...

MA Polce

Support Services Engineer

Rome, NY · On-site

$48K - $60K/yr

The Support Services Engineer is the first point of contact for customers who call our help desk. The Support Services Engineer answers incoming calls and emails, tracks all information in the ...

HP Hood

IT Technician

Oneida, NY · On-site

The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and ...

Tidal Basin Holdco, LLC

Network Administrator

Utica, NY · On-site

This position also includes providing help desk support and oversight using the company's ticketing system. This position would ideally be in Utica, NY. Job Duties and Responsibilities include: • ...

What's Upstate

Deployment Engineer

Rome, NY · On-site

$94 - $147/hr

... help desk or other customer support roles. * Solid understanding of hypervisors such as Xen, VMware, and Citrix. * Demonstrated experience in technical troubleshooting and root cause analysis.

Oneida Health

SYSTEMS ANALYST

Oneida, NY · On-site

$21 - $30/hr

Maintains detailed and up-to-date documentation of issues, resolutions, and projects within help desk system * Administers and deactivates user access to the system per Security Policies and users ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY · On-site

$21 - $30/hr

Maintains detailed and up-to-date documentation of issues, resolutions, and projects within help desk system * Administers and deactivates user access to the system per Security Policies and users ...

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All JobsHelp Desk JobsHelp Desk Jobs in Rome, NY

Help Desk information

See Rome, NY salary details

$12

$21

$32

How much do help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for help desk in Rome, NY is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $24.57 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Rome, NY?

The most popular types of Help Desk jobs in Rome, NY are:

What job categories do people searching Help Desk jobs in Rome, NY look for?

The top searched job categories for Help Desk jobs in Rome, NY are:

What cities near Rome, NY are hiring for Help Desk jobs?

Cities near Rome, NY with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $45,592 per year, or $21.9 per hour.

RV Park Front Desk Clerk

Turning Stone Enterprises

Verona, NY • On-site

$17/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Turning Stone Enterprises rating

6.7

Company rating: 6.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

21st of 52 rated entertainment

Job description

Job Requirements

Starting Pay Rate: $17.00 hourly

Become an integral part of our team as an RV Park Front Desk Clerk. Your role encompasses a range of responsibilities, including greeting guests, conducting tours, managing phone communications, and contributing to the efficient operation of our Retail shop. Your adaptability and commitment to excellence in these duties are key to the seamless functioning of our business. Join us and play a crucial role in delivering exceptional service to our guests while contributing to the overall success of our establishment.

What you will do as a RV Park Front Desk Clerk:                   

  • Consistently makes sure guest signs and initials paperwork properly and attaches all pertinent information to the registration card.
  • Ensures all procedures are followed when checking guests into and out of the RV park.
  • Effectively answers any guest questions. Consistently directs guests to proper areas for answers to questions. Consistently follows through on guest issues to get them resolved.
  • Maintains thorough knowledge of the reservations system. Processes guest transactions with minimal error. Consistently uses proper group, source, and reason codes.
  • Promptly answers telephone calls to the RV Park Front Desk. 

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.


Work Experience

To be successful as a RV Park Front Desk Clerk, you'll need:

  • 1+ years' experience in reception work.
  • Excellent communication and computer skills.
  • Guest Service experience preferred. 

What we value:

  • Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
  • Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
  • Empowerment - We believe in our team members. With learning opportunities, career growth potential, and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

  • Paid weekly
  • Variety of schedules
  • Paid time off
  • Tuition assistance
  • Career-building professional development
  • Discounts from dining to fuel to concerts
  • Team Member appreciation events
  • Quality healthcare and dental benefits
  • A robust 401k retirement plan
  • Dealer School
  • Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

 #LI-DNI


Employment Type: PART_TIME

What Turning Stone Enterprises employees say

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