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Help Desk Manager Jobs in Rome, NY (NOW HIRING)

Robert Half

Help Desk Analyst

Syracuse, NY · On-site

$22 - $26.40/hr

We are looking for a Help Desk Analyst to support end users in Syracuse, New York through ... Manage service desk requests by logging, updating, and closing tickets with clear and thorough ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY · On-site

$52K - $108K/yr

Manage and resolve Help Desk tickets in a fast-paced setting, adhering to Service Level Agreement (SLA) guidelines. * Monitor and address incidents reported by end-users, escalating to the ...

Booz Allen Hamilton

Help Desk Specialist

Rome, NY

$52K - $108K/yr

Manage and resolve Help Desk tickets in a fast-paced setting, adhering to Service Level Agreement (SLA) guidelines. * Monitor and address incidents reported by end-users, escalating to the ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

C&S Companies

PC Helpdesk Technician

Syracuse, NY · On-site

$24 - $36/hr

PC Support / Helpdesk Technician Syracuse, NY The PC Support / Helpdesk Technician will work with ... Support computer and IT equipment inventory management including repair/service tracking and ...

MA Polce

Support Services Engineer

Rome, NY · On-site

The Support Services Engineer is the first point of contact for customers who call our help desk ... Respond to and resolve remote monitoring and management (RMM) systems alarms and notifications for ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rome, NY

Help Desk Manager information

See Rome, NY salary details

$35.5K

$79.3K

$117.9K

How much do help desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for help desk manager in Rome, NY is $79,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Rome, NY?

The most popular types of Help Desk jobs in Rome, NY are:

What job categories do people searching Help Desk Manager jobs in Rome, NY look for?

The top searched job categories for Help Desk Manager jobs in Rome, NY are:

What cities near Rome, NY are hiring for Help Desk Manager jobs?

Cities near Rome, NY with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $79,325 per year, or $38.1 per hour.

Help Desk Analyst

Robert Half

Syracuse, NY • On-site

$22 - $26.40/hr

Temporary

Posted 5 days ago

Job description

We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting users with Windows environments, account access, and everyday desktop support needs. The role focuses on delivering timely service, documenting incidents accurately, and helping maintain a smooth and productive user experience.
Responsibilities:
• Provide first-line technical support for hardware, software, and access-related issues submitted by end users.
• Investigate and resolve desktop problems involving Microsoft Windows 10 and Windows 11 systems.
• Manage service desk requests by logging, updating, and closing tickets with clear and thorough documentation.
• Support user account maintenance tasks, including password resets and directory-related assistance within Active Directory.
• Troubleshoot common workstation issues by identifying root causes and applying practical fixes or escalation when needed.
• Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and set expectations on resolution timelines.
• Escalate more complex incidents to the appropriate support teams while ensuring continuity and follow-up.
• Contribute to a reliable support operation by tracking recurring issues and sharing observations that may improve service performance.• At least 1 year of experience in a help desk, service desk, or desktop support environment.
• Working knowledge of Active Directory for basic user account and access support.
• Hands-on experience supporting Microsoft Windows 10 and Windows 11 environments.
• Ability to perform basic troubleshooting for common hardware, software, and login issues.
• Familiarity with ticketing systems and standard service desk workflows.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to manage multiple support requests while maintaining accuracy and responsiveness.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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