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Help Desk Jobs in Nebraska (NOW HIRING)

Arby's

Help Desk Tech

Omaha, NE · On-site

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so, DRM ...

Arby's

Help Desk Tech

Omaha, NE

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so, DRM ...

Paradigminfotech

Service Desk / Help Desk Analyst

Omaha, NE

$19.50 - $26.75/hr

Service Desk / Help Desk Analyst Location: Omaha, NE Duration: Long Term (1 Years+) / Full Time 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment Be the ...

ALLO Fiber

MSP Help Desk Tech

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond ...

ALLO Fiber

MSP Help Desk Tech

Norfolk, NE · On-site

$19.75 - $26.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond ...

ALLO Fiber

MSP Help Desk Tech

Lincoln, NE · On-site

$17.50 - $23.50/hr

We are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond ...

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Help Desk information

See Nebraska salary details

$12

$22

$32

How much do help desk jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for help desk in Nebraska is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.76 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Nebraska? The most popular types of Help Desk jobs in Nebraska are:
What are popular job titles related to Help Desk jobs in Nebraska? For Help Desk jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Nebraska look for? The top searched job categories for Help Desk jobs in Nebraska are:
What cities in Nebraska are hiring for Help Desk jobs? Cities in Nebraska with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Nebraska as of July 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,912 per year, or $22.1 per hour.
Help Desk Tech

Help Desk Tech

Arby's

Omaha, NE • On-site

$52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Arby's rating

5.0

Company rating: 5.0 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

63rd of 104 rated fast food restaurants

Job description

Up to $52,000 per year
Help Desk Support Technician
Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so, DRM, Inc. is the right place for you! DRM is looking for a Help Desk Support Technician to join the IT Department at the Corporate Office in Omaha, NE.
DRM owns and operates 118 Arby's restaurants across the Midwest, along with one Buffalo Wild Wings Go (BWWGO) location in Omaha. If you have high attention to detail and are very organized, then DRM is looking for you!
At DRM, we foster an environment that encourages learning, development, and career growth, guided by our core principles: Serving Others, Recognition Culture, Growth Mindset, Positive Attitude, Personal Accountability, and Adaptability.
The Help Desk Support Technician will be responsible for first-level support services and technology-related tasks within the company. This position will be the first and central point of contact for all service events related to the IT environment.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Basic knowledge of networking fundamentals and topologies.
  • Solid work ethic, strong problem-solving skills and strong planning/organizing skills.
  • Strong communication (written and verbal) and interpersonal skills.
  • Ability to travel as needed to support IT changes, store/manager education and new store openings. (up to 10% travel)
  • Ability to work non-standard hours during project implementation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide in-house computer and network deployment, support, related to software and hardware to the Corporate Office and store locations.
  • Manage end user access and permissions.
  • Troubleshoot and resolve system issues over the phone within the office and store locations.
  • Configure, install, and troubleshoot any of the following as part of support: networking equipment, workstations, various software, printers, and other commercial IT solutions,
  • Coordinate with vendors as needed for installing, configuring, or replacing IT equipment and solutions.
  • Conduct informal training with end users as needed, for newly implemented solutions.
  • Act as an escalation point for system issues and facilitate internal communications as needed.
  • Support ticket entry follow-up and updates within the ticket tracking system.
  • Prepare, update, and maintain documentation for systems, processes, and operational procedures.
  • Ability to work one week and weekend per month taking after-hours support calls.

EDUCATION and/or EXPERIENCE:
  • Associate Degree in Computer Science, Information Technology/Systems or equivalent certifications or experience is preferred but not required.
  • 1+ years of experience working within a help desk environment preferred.

DRM, Inc. offers great benefits: Paid Leave, Medical, Sabbatical, Dental, Vision, 401k Savings Plan, Company-paid Life Insurance, LTD Insurance, Short Term Disability, Arby's Meal Discounts, Years of Service Program, Bonus Opportunities, and Smart-Casual Work Attire!
If you want to join a great team, apply online at: WWW.APPLYARBYS.COM
DRM, Inc. 5324 N. 134th Ave Omaha, NE 68164

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