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Shift:

Help Desk Analyst

Be the first call that keeps healthcare moving. At Nebraska Medicine, our Technology Support team plays a critical role in ensuring clinicians, researchers, and staff have the technology they need to deliver exceptional patient care. If you're a customer-focused IT professional who enjoys troubleshooting technical issues, solving problems, and creating a positive experience with every interaction, this is your opportunity to make a meaningful impact. Join a collaborative team where you'll expand your technical expertise, support a diverse technology environment, and help power one of the region's leading academic health systems.

What We're Looking For

To be successful in this role, you'll bring recent, hands-on IT Help Desk experience supporting enterprise users. Preferred consideration will be given to candidates with demonstrated experience supporting Microsoft Active Directory, Microsoft Office 365 applications, and Windows 11 in a fast-paced Help Desk or Service Desk environment. Experience using ServiceNow or a similar ITSM ticketing system, along with industry certifications such as CompTIA A+, Network+, Microsoft, or Windows certifications, is highly valued.

If you enjoy resolving technical issues, delivering exceptional customer service, and supporting technology that enables world-class patient care, we'd love to hear from you.

Details: Help Desk Analyst

• Candidate must live in Nebraska or Iowa
• Hybrid position with the ability to work on campus
• Strongly preferred: Recent IT Help Desk experience supporting Active Directory, Microsoft Office 365, and Windows 11 in an enterprise environment
• Preferred consideration will also be given to applicants with ServiceNow, Windows, Microsoft, Muli-Factor Authentication (MFA) and basic network troubleshooting experience and CompTIA certifications
• Resume REQUIRED for consideration

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

The Help Desk Analyst will troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.
Required Qualifications: Help Desk Analyst

Two years IT Help Desk or other related IT experience required.
Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
Interpersonal skills and ability to work well with others required.
Phone skills and professional demeanor required.

Strong verbal and written communication skills required.
Ability to handle multiple tasks simultaneously required.
Strong problem solving skills required.
Preferred Qualifications: Help Desk Analyst

Experience in an academic or healthcare environment preferred.
Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Andriod Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.

Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.

Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.