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Help Desk Tier 3 Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Service Desk Analyst

South Bend, IN

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to ...

Good Samaritan

Senior Service Desk Analyst

Vincennes, IN · On-site

$17.75 - $24/hr

Actively contribute to customer self-help through the publication of technically accurate knowledge ... III Trauma Center. We would love to welcome you to our Good Samaritan family. Thank you for your ...

Good Samaritan

Senior Service Desk Analyst

Vincennes, IN · On-site

$17.75 - $24/hr

Actively contribute to customer self-help through the publication of technically accurate knowledge ... a Level III Trauma Center. We would love to welcome you to our Good Samaritan family. About the ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Job Type Full-time Description The Systems Support Analyst will independently provide tier 1 and ... 3-5 years of progressive IT support experience in a corporate environment, including help desk ...

defi AUTO LLC

Client Support Desk Analyst

Indianapolis, IN · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

New

Amazon

Lead Fulfillment Associate (Tier 3)

Greenfield, IN · On-site

$17.50 - $21.25/hr

Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers. Escalates barriers to ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

We provide leadership and comprehensive in-house technology support, to help our clients make smart ... At least three years of level one support in an enterprise environment is required. * Comfortable ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

We provide leadership and comprehensive in-house technology support, to help our clients make smart ... At least three years of level one support in an enterprise environment is required. * Comfortable ...

Cushman & Wakefield

Deal Desk Specialist

Indianapolis, IN · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... Bachelor's Degree (Business, Finance, Accounting, etc.) preferred * 1 - 3 years of data management ...

Cushman & Wakefield

Deal Desk Specialist

Indianapolis, IN · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... Bachelor's Degree (Business, Finance, Accounting, etc.) preferred * 1 - 3 years of data management ...

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Help Desk Tier 3 information

How does a help desk tier 3 professional typically interact with other IT support tiers and departments?

As a Help Desk Tier 3 professional, you will frequently collaborate with Tier 1 and Tier 2 support teams by handling escalated issues that require advanced technical expertise. You'll also work closely with system administrators, network engineers, and software developers to troubleshoot complex problems and implement long-term solutions. This role often involves both reactive troubleshooting and proactive system improvements, requiring strong communication skills to explain technical concepts to less technical colleagues and customers. Teamwork is essential, as you'll be a key resource for resolving persistent or high-impact incidents.

What is a help desk tier 3?

Help Desk Tier 3 technicians are highly skilled IT professionals who handle the most complex technical issues that cannot be resolved by Tier 1 or Tier 2 support staff. They possess deep knowledge of systems, networks, and applications, often working closely with engineers and developers to troubleshoot and resolve advanced problems. Tier 3 technicians may also be involved in creating documentation, developing solutions for recurring issues, and providing guidance to lower-level support teams. Their role is critical in ensuring that persistent or escalated technical problems are efficiently resolved to minimize downtime and disruption.

What are the key skills and qualifications needed to thrive as a help desk tier 3 technician, and why are they important?

To thrive as a Help Desk Tier 3 technician, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of IT support experience, often supported by certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is essential. Excellent problem-solving abilities, patience, and clear communication are critical soft skills for resolving complex technical issues and guiding less experienced staff. These skills and qualities ensure efficient resolution of escalated incidents, minimize downtime, and maintain high standards of customer service.

What is the difference between Help Desk Tier 3 vs Help Desk Tier 2?

AspectHelp Desk Tier 3Help Desk Tier 2
ResponsibilitiesAdvanced troubleshooting, complex issue resolution, system upgradesBasic to intermediate support, password resets, software installations
CredentialsTypically requires certifications like CompTIA A+, Network+, or Microsoft certificationsOften requires similar certifications but at a basic level
Work EnvironmentSupport for escalated issues, often working closely with Tier 1 and Tier 2 teamsFrontline support, handling initial customer inquiries
SkillsDeep technical knowledge, problem-solving, system analysisCustomer service, troubleshooting basics, communication skills

Help Desk Tier 3 handles the most complex technical issues, requiring advanced skills and certifications, while Help Desk Tier 2 manages more routine support tasks. Tier 3 often works on escalated problems that Tier 2 cannot resolve, making their roles distinct but interconnected within IT support teams.

What are popular job titles related to Help Desk Tier 3 jobs in Indiana? For Help Desk Tier 3 jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 3 jobs in Indiana look for? The top searched job categories for Help Desk Tier 3 jobs in Indiana are:
Help Desk Tier 3 jobs near you

Help Desk Technician II

C&A Tool Engineering, Inc.

Churubusco, IN • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Compensation: $21/hr. and up Depending on Experience and/or Degree/Formal Training
Complete Benefit Package:
  • Health (HSA Option Available)
  • Dental
  • Vision
  • PTO / Paid Vacation
  • 401(K) Plan Upon Eligibility
  • Company Paid Life Insurance and Short-Term Disability
  • Eligibility for additional: Short/Long-Term Disability, Accidental, Life Insurance, Critical Illness and Hospital Indemnity Coverages
  • Company Paid Holidays
  • Tuition Reimbursement

What You Will Do
  • Active first line of support for Level 1 and 2 requests
  • Provide great customer support for our employees
  • Trouble ticket documentation, follow-ups, and resolution
  • Break/fix PC hardware, OS, applications, and accessories
  • Assist with diagnosing and troubleshooting related network and system issues
  • Communicate with other IT team members to problem resolution

Required Skills/Knowledge:
  • Demonstrates great written and verbal communication skills
  • Experience with Help Desk ticket system and asset inventory
  • Experience working remotely or hands-on to troubleshoot or fulfill requests
  • Setting up new computers and related systems by; installing, configuring and maintaining desktop hardware and software
  • Troubleshooting skills are required as you will interact with end users to research and solve hardware and software related issues
  • Other responsibilities will include; documenting installation procedures, maintaining hardware and software inventory lists and installation/troubleshooting of other IT related systems.
  • Additionally, will be responsible for maintaining essential security measures to protect data, software, and hardware.
  • At least one year experience in a previous capacity
  • Position is 100% On-Site (no Hybrid or remote)
  • Must be US citizen or full-time resident

Additional Skills/Knowledge Preferred:
  • Prefer Associates Degree/Certificate in Computer Systems or similar areas
  • Previous Manufacturing IT experience is a definite plus

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Equal Opportunity / Affirmative Action Employer. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Qualified candidates must be able to perform the essential job functions with or without reasonable accommodation. Internal applicants should provide a resume and cover letter addressing their qualifications specific to the role.
Essential Functions: Able to stand, twist, bend, squat, stoop, kneel, climb ladders and stairs, and lift on a continuous basis for an 8-hour workday.
C&A Tool a leading Advanced Manufacturer since 1969 of precision products for the Automotive, Aerospace, Fuel Systems, industrial and Medical Device markets is currently seeking qualified candidates. Operating three manufacturing facilities in Northeast Indiana (Auburn/Churubusco) and employing nearly 600 skilled workers, we are an integral part of a larger global manufacturing conglomerate, MinebeaMitsumi.
Those looking for a friendly/safe work environment, supporting employee growth through education, training, wellness programs and volunteering within the community are encouraged to apply.
"We measure our work in Microns, Experience in decades and our success due to our valuable Teammates"

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