ZipRecruiter

Log In

1

Help Desk Tier 2 Jobs in Appleton, WI (NOW HIRING)

City of Appleton

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

Enters and tracks calls for support into the help desk software. Assists in producing and ... Typical Qualifications Associate's degree in Computer Science or related field, one to two years ...

City of Appleton, WI

Help Desk Analyst

Appleton, WI · On-site

$24.07 - $33.70/hr

... help desk software. • Assists in producing and maintaining procedural documentation. • ... Typical Qualifications Associate's degree in Computer Science or related field, one to two years ...

City of Neenah

Help Desk / Computer Technician

Neenah, WI · On-site

$50.60K - $72.33K/yr

The City of Neenah is seeking a Help Desk / Computer Technician to provide technical support for ... 2 years professional information systems experience preferred Valid Driver's License Wage/Hours ...

M2 Logistics

IT Solutions Consultant

Green Bay, WI · On-site

Provide support, and guidance to M2's help desk team and consulting engineers * Grow and manage a ... Minimum 2-5 years' experience in the associated job duties and essential functions * Excellent ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

Provide Level 2 service desk support by handling client requests and resolving more advanced ... You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

Provide Level 2 service desk support by handling client requests and resolving more advanced ... You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

Provide Level 2 service desk support by handling client requests and resolving more advanced ... You'll help strengthen and mentor the service desk team, contributing to a collaborative and growth ...

Dave & Buster's, Inc.

Front Desk/Host

Green Bay, WI · On-site

$7.25 - $14/hr

No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk/Host

Green Bay, WI

$7.25 - $14/hr

No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Appleton, WI

Help Desk Tier 2 information

See Appleton, WI salary details

$12

$22

$33

How much do help desk tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 2 in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2 job?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are typical day-to-day responsibilities for a Help Desk Tier 2 technician?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.
More about Help Desk Tier 2 jobs
What are popular job titles related to Help Desk Tier 2 jobs in Appleton, WI? For Help Desk Tier 2 jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Appleton, WI look for? The top searched job categories for Help Desk Tier 2 jobs in Appleton, WI are:
Help Desk Tier 2 jobs near you

Help Desk Analyst

City of Appleton

Appleton, WI • On-site

$24.07 - $33.70/hr

Full-time

Posted 18 days ago

Job description

Job Description Come join the City of Appleton. Here at the City, you'll have the opportunity to grow and enjoy your best life through challenging work, great teams, training opportunities, and making a lasting impact on the community. We welcome and respect all employees as they are.

Come join our team-you belong here. This is a technical staff position responsible for providing first-line Information Technology support. Work involves the interaction with multiple department users to troubleshoot and resolve a variety of technology issues.

Work is performed under the general supervision of the Deputy Director of Information Technology. Examples of Duties Essential Job Functions Provides technical assistance with software and hardware problems on PC, Copiers/Printers, network, mobile devices, phone and voice mail systems. Forwards requests for service to appropriate department staff if necessary.

Enters and tracks calls for support into the help desk software. Assists in producing and maintaining procedural documentation. Maintains regular punctual and predictable attendance, on-call rotation, works overtime and extra hours as required.

Other Job Functions Works on special projects as assigned. Typical Qualifications Associate's degree in Computer Science or related field, one to two years' experience in troubleshooting/analyzing computer problems, or any equivalent combination of education, experience and training which provides the following knowledge, abilities and skills: Knowledge of personal computers, peripherals, communication networks, and associated hardware and software. Ability to troubleshoot and analyze problems and take appropriate action.

Ability to handle multiple problems and projects. Ability to operate computer and related equipment and instruct people in their use. Ability to lift 50 pounds.

Ability to maintain confidentiality. Ability to establish and maintain effective working relationships with other employees and the public. Ability to work effectively in a team setting.

Ability to understand and carry out complex oral and/or written instructions. Ability to work effectively with minimal supervision and conform to deadlines. Ability to sustain prolonged visual concentration.

Ability to communicate effectively both orally and in writing. Ability to work occasional nights or weekends. Possess and maintain a valid Wisconsin driver's license.

Supplemental Information Competencies Communication Customer Focus Handling Difficult People Problem Solving Adaptability/Flexibility To learn more about these competencies click here

Apply