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Help Desk Tier 2 Jobs in Appleton, WI (NOW HIRING)

Festival Foods

Guest Service Desk Clerk

Kimberly, WI

$13 - $16/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their ...

Festival Foods

Guest Service Desk Clerk

Kimberly, WI · On-site

$14 - $17.25/hr

Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and ... Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their ...

Amcor plc

Benefits Administrator

Oshkosh, WI · On-site

We champion our customers and help them succeed. We play to win - adapting quickly in an ... Acts as tier II support for assigned HR programs * HR program compliance * Participate as a ...

Amcor plc

Benefits Administrator

Oshkosh, WI · On-site

We champion our customers and help them succeed. We play to win - adapting quickly in an ... Acts as tier II support for assigned HR programs * HR program compliance * Participate as a ...

PracticeTek

Customer Support Specialist I

Green Bay, WI

$47K - $58K/yr

See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for ... Track and escalate recurring issues to Tier 2 or management to ensure timely resolutions. Platform ...

PracticeTek

Customer Support Specialist I

Green Bay, WI · On-site

$47K - $58K/yr

See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for ... Track and escalate recurring issues to Tier 2 or management to ensure timely resolutions. Platform ...

Jen-Coat Inc

Summer Help - Production

Wrightstown, WI

$15.25 - $18.25/hr

Be a part of a team that consistently delivers top-tier products to clients worldwide. Our culture ... and nights) 2-2-3 schedules. Physical Demands: * The physical demands described here are ...

ProAmpac

Summer Help - Production

Wrightstown, WI · On-site

$15.25 - $18.25/hr

Be a part of a team that consistently delivers top-tier products to clients worldwide. Our culture ... and nights) 2-2-3 schedules. Physical Demands: * The physical demands described here are ...

Revel IT

Field Technician | 1057222

Neenah, WI

$20 - $27.25/hr

Experience Level : 1-2 years is sufficient; extensive experience not required due to training ... Role is primarily desktop support technician, not help desk. Must have Soft Skills : * Strong ...

Menasha Corporation

HR Services Specialist

Neenah, WI · On-site

Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries ... Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant ...

Menasha Corporation

HR Services Specialist

Neenah, WI · On-site

Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries ... Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant ...

Amcor Flexibles, LLC

Field Payroll Administrator

Oshkosh, WI · On-site

$24 - $32.50/hr

We champion our customers and help them succeed. We play to win - adapting quickly in an ... Acts as tier II support for assigned HR programs via case management system (Service Now) * Time ...

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How much do help desk tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 2 in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2 job?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are typical day-to-day responsibilities for a Help Desk Tier 2 technician?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.
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Help Desk Tier 2 jobs near you
Guest Service Desk Clerk

Guest Service Desk Clerk

Festival Foods

Kimberly, WI

$13 - $16/hr

Part-time

Dental, Vision, Retirement

Posted 12 days ago

Festival Foods rating

6.4

Company rating: 6.4 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

36th of 113 rated grocery stores

Job description

Kimberly
Part-Time


ABOUT FESTIVAL FOODS:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. Youll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Join our Festival Foods team as a Guest Services Clerk! 

Job Title: Guest Service Desk Clerk 

Reports to: Guest Services Manager 


What You’ll Do:  

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: 

  • Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically. 
  • Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales. 
  • Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources. 
  • Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm. 
  • Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.  
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. 
  • Collaborate with the Team: Perform other duties as assigned. 

What We’re Looking For:  

To succeed as a Festival Foods Guest Services Clerk, you should have: 

  • Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days.  
  • Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills. 
  • Attention to Detail: The ability to process information accurately through the register system, and a good sense of prioritizing multiple tasks. 
  • Communication Skills: Ability to communicate effectively with both guests and associates. 
  • Technical Skills: Operate all necessary equipment and excel in an environment with a wide range of goods and services. 
  • Teamwork: Strong communication and collaboration skills, with an interest in supporting your team’s success. 

Physical Demands and Work Environment: 

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.  Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment 
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above  
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed 

Work Schedule: 

The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability. 

This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods.  



WHY YOU'LL LOVE IT HERE:
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.


  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.


  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.


  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.


  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.


  • Save for Your Future: Offering a 401(k), were proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
    At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.
    800 E. Maes Avenue
    Kimberly
    WI
    54136

    • What Festival Foods employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Festival Foods logo

    About Festival Foods

    Sourced by ZipRecruiter

    Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

    Industry

    Retail

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    De Pere, WI, US

    Year founded

    1946

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