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Help Desk Tier 2 Jobs in Appleton, WI (NOW HIRING)

Amcor plc

Field Payroll Administrator

Oshkosh, WI · On-site

$24 - $32.50/hr

We champion our customers and help them succeed. We play to win - adapting quickly in an ... Acts as tier II support for assigned HR programs via case management system (Service Now) * Time ...

Amcor

Field Payroll Administrator

Oshkosh, WI · On-site

$24 - $32.50/hr

We champion our customers and help them succeed. We play to win - adapting quickly in an ... Acts as tier II support for assigned HR programs via case management system (Service Now) * Time ...

Amcor plc

Field Payroll Administrator

Oshkosh, WI · On-site

$24 - $32.25/hr

We champion our customers and help them succeed. We play to win - adapting quickly in an ... Acts as tier II support for assigned HR programs via case management system (Service Now) * Time ...

FOX WORLD TRAVEL INC

Systems Administrator

Oshkosh, WI · On-site

... help desk service ticket work notes, providing updates, status, and completion information ... and 2/3 of working time, and "frequently" means 2/3 and more working time. While performing the ...

Urban Air Adventure Parks

Team Member

Grand Chute, WI

$12.25 - $15.25/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... two (2) shifts between Friday-Sunday. SKILLS AND QUALIFICATIONS * High-energy individual with ...

Urban Air Adventure Park

Team Member

WI · On-site

$12.25 - $15.25/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... two (2) shifts between Friday-Sunday. SKILLS AND QUALIFICATIONS * High-energy individual with ...

Amcor plc

UKG WFM Configuration Analyst

Oshkosh, WI · On-site

We champion our customers and help them succeed. We play to win - adapting quickly in an ... Provides day-to-day support of HR Systems, troubleshooting and resolving complex tier 2 issues in ...

Jewelers Mutual Insurance Company

Cloud Engineer II

Neenah, WI · Remote

$57.50 - $76.75/hr

Property/casualty insurance background and jewelry industry experience are helpful, but not ... Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) ...

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How much do help desk tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk tier 2 in Appleton, WI is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.34 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2 job?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are typical day-to-day responsibilities for a Help Desk Tier 2 technician?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.
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Help Desk Tier 2 jobs near you
Field Payroll Administrator

Field Payroll Administrator

Amcor plc

Oshkosh, WI • On-site

$24 - $32.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Job Description
As a member of the North America HR Shared Services Team, the Field Payroll Administrator II (FPAR) is responsible for administration of a subset of HR programs in their focus area. The FPAR II aligns very closely with the Payroll Center of Excellence team that they are supporting.
WHAT YOU GET TO DO
  • Administrative tasks for all Time and Attendance processes
  • Maintains advanced knowledge of all Time and Attendance plans and program designs for union and non-union facilities
  • Managing and monitoring timecard manager approvals, timecard sign-offs, accrual management, final pay, data validation, historical edits, generating/exporting reports, creating hyperfind queries, cost center transfers, creating schedule groups, and editing attendance module
  • Reviews employee data forms and reports, interprets entry requirements and completes complex data entry in HR technology solutions
  • Responsible for creating and updating team process documents and contributing content to knowledge-based tool for HR
  • Assists in creation of mass communications based on Time and Attendance programs
  • Provide assistance to HR Service Center team members via phone and cases as needed
  • Engages with Payroll and field HR team members to continually grow knowledge, and receive/provide feedback
  • Supports consistency and applies a continuous improvement framework to program implementation and administration
  • Acts as tier II support for assigned HR programs via case management system (Service Now)
  • Time and Attendance program compliance
  • Participate as a performer on various projects for assigned HR programs
  • Train new team members and be subject matter expert
  • Continues to advance Amcor business knowledge in and outside of HR
WHAT WE VALUE
  • Absolute Customer Commitment
  • Business Partnership
  • Change & Thought Leadership
  • Critical Thinking
  • Drive Continuous Improvement
  • Engagement & Accountability
  • Fiscally Responsible
  • Operationally Excellent
  • Results Oriented
  • Think Globally
WHAT WE WANT FROM YOU
  • 2-4 years of Human Resources/Payroll experience
  • Bachelors degree required, preferably in Human Resources, Business Administration or equivalent
  • Program administration experience in complex and large scale organization preferred
  • Moderately skilled in Microsoft Office
  • Knowledge of Workday, Service Now, UKG, ADP and/or Share Point preferred
Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
  • Our people are engaged and developing as part of a high-performing Amcor team
  • Our customers grow and prosper from Amcor's quality, service, and innovation
  • Our investors benefit from Amcor's consistent growth and superior returns
  • The environment is better off because of Amcor's leadership and products
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
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Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
  • Medical, dental and vision plans
  • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
  • Company-paid holidays starting at 8 days per year and may vary by location
  • Wellbeing program & Employee Assistance Program
  • Health Savings Account/Flexible Spending Account
  • Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
  • Paid Parental Leave
  • Retirement Savings Plan with company match
  • Tuition Reimbursement (dependent upon approval)
  • Discretionary annual bonus program (initial eligibility dependent upon hire date)

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