As a part-time help desk technician, your responsibilities are to troubleshoot and provide support for technical issues, usually relating to computer hardware and software, for a customer or client on a part-time schedule of fewer than 35 hours per week. You often explain troubleshooting steps over the phone to assist customers. As a part-time help desk technician, you can perform your duties in the information technology (IT) department of a company and provide services to people who work within the company, in the customer support department of a software company, or as an employee of a third-party IT company. These positions can be full-time or contract, and there are many telecommute opportunities.