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Help Desk Support Jobs in Wichita, KS (NOW HIRING)

Genesis Health Clubs

Front Desk Associate

Wichita, KS

$13.75 - $17.75/hr

Provide input in developing strategies to support club goals and objectives * Ability to respond to ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Genesis Health Clubs

Front Desk Associate

Goddard, KS · On-site

$14 - $17.75/hr

Provide input in developing strategies to support club goals and objectives * Ability to respond to ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Genesis Health Clubs

Front Desk Associate

Wichita, KS · On-site

$12.50 - $16/hr

Provide input in developing strategies to support club goals and objectives * Ability to respond to ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Genesis Health Clubs

Front Desk Associate

Wichita, KS · On-site

$12.50 - $16/hr

Provide input in developing strategies to support club goals and objectives * Ability to respond to ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Genesis Health Clubs

Front Desk Associate

Wichita, KS · On-site

$12.50 - $16/hr

Make Me Feel Important . We serve, support, and inspire our members through meaningful ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Genesis Health Clubs

Front Desk Associate

Wichita, KS · On-site

$11.75 - $15.25/hr

Provide input in developing strategies to support club goals and objectives * Ability to respond to ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Mass Markets

Desktop Support Technician

Wichita, KS · On-site

$20 - $25.50/hr

Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$20 - $25.50/hr

Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability ...

MCI

Desktop Support Technician

Wichita, KS · On-site

$20 - $25.50/hr

Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Overview The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Overview The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for ...

MCI Careers

Desktop Support Technician

Wichita, KS

$15 - $19.25/hr

Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

Desktop Support or IT Help Desk experience * Proficiency researching and troubleshooting complex problems and errors * Demonstrated ability with basic networking, and telephony * Demonstrated ability ...

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Help Desk Support information

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$11

$20

$30

How much do help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk support in Wichita, KS is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the most commonly searched types of Help Desk Support jobs in Wichita, KS? The most popular types of Help Desk Support jobs in Wichita, KS are:
What are popular job titles related to Help Desk Support jobs in Wichita, KS? For Help Desk Support jobs in Wichita, KS, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Wichita, KS look for? The top searched job categories for Help Desk Support jobs in Wichita, KS are:
What cities near Wichita, KS are hiring for Help Desk Support jobs? Cities near Wichita, KS with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Wichita, KS as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,080 per year, or $20.7 per hour.
TECHNICAL SUPPORT REPRESENTATIVE (Full-Time & Part-Time)

TECHNICAL SUPPORT REPRESENTATIVE (Full-Time & Part-Time)

MCI Careers

Wichita, KS

$11 - $14/hr

Full-time

Posted yesterday

Job description

Overview

CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.


Responsibilities

WHAT IS A TECHNICAL SUPPORT REPRESENTATIVE?

Handling inbound customer service calls will be your primary responsibility while you learn the latest contact center technology and customer experience methodology. Our clients are some of the most recognized brands in the world, so you will specialize on their products, technology, and business process. This role requires you to interact with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience.

Our Technical Support Representative are responsible for the following tasks:

  • Listen to and resolve customer issues efficiently
  • Utilize systems and technology to complete account management tasks
  • Professionally represent our partners as a brand ambassador
  • Analyze and troubleshoot products and process when interacting with customers
  • Appropriately escalate to next level of support when needed
  • Ensure first call resolution through problem solving and effective call handling

In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.


Qualifications

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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