The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...
Quick apply
The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...
The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...
The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...
The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...
The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...
IT Help Desk Technician
Wichita, KS · On-site
The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...
IT Help Desk Technician
Wichita, KS · On-site
The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...
Desk Coordinator
Wichita, KS · On-site
Provide input in developing strategies to support club goals and objectives * Develop and build a ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...
Desk Coordinator
Wichita, KS · On-site
Provide input in developing strategies to support club goals and objectives * Develop and build a ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...
Administrative Support
Wichita, KS · On-site
$12 - $14/hr
Front Desk Support: Help answer incoming phone calls, emails, and welcome walk-in visitors. * New Business Support: Review newly written business for accuracy and completion * Other admin duties as ...
Quick apply
Administrative Support
Wichita, KS · On-site
$12 - $14/hr
Front Desk Support: Help answer incoming phone calls, emails, and welcome walk-in visitors. * New Business Support: Review newly written business for accuracy and completion * Other admin duties as ...
Administrative Support
Wichita, KS · On-site
$12 - $14/hr
Front Desk Support: Help answer incoming phone calls, emails, and welcome walk-in visitors. * New Business Support: Review newly written business for accuracy and completion * Other admin duties as ...
Quick apply
Administrative Support
Wichita, KS · On-site
$12 - $14/hr
Front Desk Support: Help answer incoming phone calls, emails, and welcome walk-in visitors. * New Business Support: Review newly written business for accuracy and completion * Other admin duties as ...
Internet Support Specialist
Wichita, KS · Remote
Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting. * Availability to work M-F 8a-5p during training ...
Internet Support Specialist
Wichita, KS · Remote
Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting. * Availability to work M-F 8a-5p during training ...
Internet Support Specialist
Wichita, KS · On-site
Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting. * Availability to work M-F 8a-5p during training ...
Quick apply
Internet Support Specialist
Wichita, KS · On-site
Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting. * Availability to work M-F 8a-5p during training ...
Internet Support Specialist - Bilingual
Buhler, KS · On-site
$14.75 - $19/hr
Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting. * Availability to work M-F 8a-5p during training ...
Quick apply
Internet Support Specialist - Bilingual
Buhler, KS · On-site
$14.75 - $19/hr
Experience in a customer service role (such as call center, help desk, or high-volume support), with a strong aptitude for technical troubleshooting. * Availability to work M-F 8a-5p during training ...
Front Desk
Goddard, KS · On-site
$14 - $17.75/hr
Make Me Feel Important . We serve, support, and inspire our members through meaningful ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...
Front Desk
Goddard, KS · On-site
$14 - $17.75/hr
Make Me Feel Important . We serve, support, and inspire our members through meaningful ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...
NP Injector
Wichita, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base -- with full marketing & front desk support * Track ...
Quick apply
NP Injector
Wichita, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base -- with full marketing & front desk support * Track ...
Front Desk Manager
Goddard, KS · On-site
$15 - $20/hr
Provide input in developing strategies to support club goals and objectives * Develop and build a ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...
Front Desk Manager
Goddard, KS · On-site
$15 - $20/hr
Provide input in developing strategies to support club goals and objectives * Develop and build a ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...
NP Injector
Derby, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base -- with full marketing & front desk support * Track ...
Quick apply
NP Injector
Derby, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base -- with full marketing & front desk support * Track ...
NP Injector
Wichita, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base - with full marketing & front desk support * Track ...
NP Injector
Wichita, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base - with full marketing & front desk support * Track ...
NP Injector
Haysville, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base -- with full marketing & front desk support * Track ...
Quick apply
NP Injector
Haysville, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base -- with full marketing & front desk support * Track ...
NP Injector
Augusta, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base -- with full marketing & front desk support * Track ...
Quick apply
NP Injector
Augusta, KS · On-site
$75K - $100K/yr
... help us take things to the next level. Who You Are * Advanced injector skilled in full-face ... Build and maintain your own client base -- with full marketing & front desk support * Track ...
Front Desk Associate
Wichita, KS · On-site
$11.75 - $15.25/hr
Provide input in developing strategies to support club goals and objectives * Ability to respond to ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...
Front Desk Associate
Wichita, KS · On-site
$11.75 - $15.25/hr
Provide input in developing strategies to support club goals and objectives * Ability to respond to ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...
Entry Level Help Desk Support information
See Wichita, KS salary details
$9.25 - $11.10
4% of jobs
$11.10 - $12.96
4% of jobs
$12.96 - $14.82
9% of jobs
$15.63 is the 25th percentile. Wages below this are outliers.
$14.82 - $16.68
17% of jobs
The median wage is $18 / hr.
$16.68 - $18.53
22% of jobs
$20.29 is the 75th percentile. Wages above this are outliers.
$18.53 - $20.39
20% of jobs
$20.39 - $22.25
15% of jobs
$22.25 - $24.10
3% of jobs
$24.10 - $25.96
6% of jobs
$25.96 - $27.82
0% of jobs
$27.82 - $29.68
0% of jobs
$9
$18
$29
How much do entry level help desk support jobs pay per hour?
As of Aug 27, 2026, the average hourly pay for entry level help desk support in Wichita, KS is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.62 per hour, depending on experience, location, and employer.
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are popular job titles related to Entry Level Help Desk Support jobs in Wichita, KS?
For Entry Level Help Desk Support jobs in Wichita, KS, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Wichita, KS look for?
The top searched job categories for Entry Level Help Desk Support jobs in Wichita, KS are:
What cities near Wichita, KS are hiring for Entry Level Help Desk Support jobs?
Cities near Wichita, KS with the most Entry Level Help Desk Support job openings:
IT Help Desk Technician
Wichita, KS
MCI Careers •Â
Computer and Electronic Product Manufacturing • 1 - 5K employees1,001 - 5,000 employees
Full-time
Posted 7 days ago
Job description
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The successful candidate will be responsible for supporting end users with hardware, software, operating systems, connectivity, and access-related issues, ensuring that employees have the technology and support they need to work effectively.
This role will suit someone who enjoys troubleshooting, working directly with users, and resolving technical problems in a fast-paced environment. The ideal candidate will have a practical understanding of Windows environments, computer hardware, basic networking, and help desk processes, together with strong communication and customer service skills.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
- Set up, configure, and image new laptops, desktop computers, and other IT equipment.
- Install, configure, and update operating systems, software, and applications.
- Diagnose and resolve common hardware issues involving computers, screens, keyboards, printers, and peripherals.
- Monitor, manage, and respond to IT help desk tickets within required timeframes.
- Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
- Create and manage user accounts and basic access permissions.
- Provide first-line technical support and guidance to employees.
- Maintain accurate records of support requests, equipment, and troubleshooting activities.
- Escalate complex technical issues to the appropriate IT team when required.
- Assist with employee onboarding, offboarding, equipment deployment, and other IT-related activities.
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
- High School Diploma or equivalent.
- At least 1 year of experience in IT support, help desk, desktop support, or a related role.
- Working knowledge of Windows operating systems and common business applications.
- Basic understanding of computer hardware and networking, including TCP/IP, Wi-Fi, and VPN.
- Experience using help desk or IT ticketing systems.
- Strong troubleshooting, problem-solving, and attention to detail.
- Good customer service and communication skills.
- Ability to work independently and effectively in a fast-paced environment.
- Relevant IT qualification or certification would be advantageous.
About MCI Careers
Sourced by ZipRecruiter
MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.
Industry
Computer and electronic product manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Ashburn, VA, US