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Help Desk Support Jobs in Remote, OR (NOW HIRING)

Ocean Ridge by Cogir

Concierge

Coos Bay, OR · On-site

$14.75 - $19/hr

... desk coverage and exceptional customer service by consistently being pleasant and helpful to ... Support management with administrative tasks, such as data entry, scheduling, or light clerical ...

True North Group LLC.

Field Sales Representative

Roseburg, OR · On-site

$20.25 - $27.75/hr

We're a team of driven professionals helping small and mid-sized businesses offer top-tier ... This role is for someone ready to get out from behind the desk and into the fieldmeeting face-to ...

Mirantis

Program Management Director

OR · On-site +1

You will help us implement and manage the methods, processes and tools required to support the AI ... our deal desk to support Request For Proposals (RFP) responses, statements of work and other ...

Mirantis

Program Management Director

OR

You will help us implement and manage the methods, processes and tools required to support the AI ... our deal desk to support Request For Proposals (RFP) responses, statements of work and other ...

Voith Group

Senior Sales Manager - Hydraulics

OR

... factory support. * Responsible for helping to resolve customer issues both in the territory and ... Prolonged periods sitting at a desk and working on a computer * Prolonged periods on the shop floor ...

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Help Desk Support information

See Remote, OR salary details

$12

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$33

How much do help desk support jobs pay per hour?

As of May 29, 2026, the average hourly pay for help desk support in Remote, OR is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are popular job titles related to Help Desk Support jobs in Remote, OR? For Help Desk Support jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Remote, OR look for? The top searched job categories for Help Desk Support jobs in Remote, OR are:
What cities near Remote, OR are hiring for Help Desk Support jobs? Cities near Remote, OR with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Remote, OR as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,106 per year, or $23.1 per hour.

Concierge

Ocean Ridge by Cogir

Coos Bay, OR • On-site

$14.75 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.


At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

  • Competitive wages, training, and growth opportunities.
  • Early access to paycheck.
  • Health, Dental, Vision, and Life Insurance.
  • Paid Vacation, Holidays, and Sick Leave.
  • 401K with company match.
  • Free meals at work.
  • Employee Assistance Program.
  • Generous Employee Referral Program and more.

POSITION SUMMARY

The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

KEY RESPONSIBILITIES

  • Answer a multi-line telephone, directing calls and inquiries as needed.
  • Greet all families, residents, guests, and vendors with a smile.
  • Maintain outside visitor logs and monitor access to the community.
  • Assist residents with scheduling transportation, activities, or appointments.
  • Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
  • Order office supplies.
  • Address resident concerns or questions and escalate issues to management when necessary.
  • Complete work order requests.



Requirements

CANDIDATE QUALIFICATIONS

Education:

  • High School Diploma or equivalent.

Experience, Competencies, and Skills:

  • At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
  • Working knowledge of various computer systems, including Word, Excel, and Outlook.
  • Patience and willingness to assist our residents, visitors, and team members.
  • Friendly, assertive, professional, outgoing, multitasked, and organized. 
  • Excellent communication skills.
  • Availability to work flexible shifts, including weekends and holidays.
  • Ability to maintain confidentiality and adhere to ethical standards.



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