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Help Desk Tier 1 Jobs in Remote, OR (NOW HIRING)

True North Group LLC.

Field Sales Representative

Roseburg, OR · On-site

$20.25 - $27.75/hr

Field Sales Representative Number of Openings: 1 Territory Role Available Who We Are At True North ... We're a team of driven professionals helping small and mid-sized businesses offer top-tier ...

Project Sapiens

Renewal Operations Manager

OR · Remote

Sapiens is building a dedicated renewal function - and you will help the team build it. You will ... We are looking for someone who can create one from raw data and ambition. At Sapiens, we are ...

Sapiens

Renewal Operations Manager

OR · On-site +1

Sapiens is building a dedicated renewal function - and you will help the team build it. You will ... We are looking for someone who can create one from raw data and ambition. At Sapiens, we are ...

Prointegrate LLC

Be Seen First

BigLaw lawyers (Remote - Anywhere in USA)

OR · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... one or more Vault Law 100 firms . We are seeking candidates with top-tier legal training and ...

Prointegrate LLC

Be Seen First

BigLaw lawyers (Litigation/Corporate/M&A) - Remote

OR · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... one or more Vault Law 100 firms . We are seeking candidates with top-tier legal training and ...

WinCo Foods

Cashier

Roseburg, OR · On-site

$11.25 - $15.25/hr

Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you ... service desk as assigned. Generally works 6-8 hour shifts between 5:00 am and 1:00 am. Typical ...

New

WinCo Foods

WinCo Foods

Roseburg, OR · On-site

Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you ... service desk as assigned. Generally works 6-8 hour shifts between 5:00 am and 1:00 am. Typical ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Remote, OR

Help Desk Tier 1 information

See Remote, OR salary details

$12

$23

$33

How much do help desk tier 1 jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk tier 1 in Remote, OR is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.91 per hour, depending on experience, location, and employer.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

How to become a Help Desk Tier 1?

To become a Help Desk Tier 1 technician, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and operating systems. Relevant skills include troubleshooting, customer service, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance prospects. Entry-level roles often require good communication skills and the ability to work in a fast-paced environment.

What are popular job titles related to Help Desk Tier 1 jobs in Remote, OR?

For Help Desk Tier 1 jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 1 jobs in Remote, OR look for?

The top searched job categories for Help Desk Tier 1 jobs in Remote, OR are:

What cities near Remote, OR are hiring for Help Desk Tier 1 jobs?

Cities near Remote, OR with the most Help Desk Tier 1 job openings:

Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Remote, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $48,106 per year, or $23.1 per hour.

Field Sales Representative

Roseburg, OR • On-site

True North Group LLC.
See more jobs at True North Group LLC.external

$20.25 - $27.75/hr

Full-time

Medical, Life

Re-posted 11 days ago

Job description

Join Our Team at True North Group!

Position: Field Sales Representative

Number of Openings: 1 Territory Role Available

Who We Are

At True North Group, we believe that when people are protected, they perform betterand that starts with you. We're a team of driven professionals helping small and mid-sized businesses offer top-tier supplemental insurance to their employees. Our mission is simple: protect families, empower communities, and build careers with real purpose.

This role is for someone ready to get out from behind the desk and into the fieldmeeting face-to-face with business owners, presenting to employee groups, and building long-term relationships based on trust and service.

Expect to:

Meet with small business owners and decision-makers

Present benefit packages to groups of employees

Guide individuals in selecting insurance plans that meet their needs

Follow up with clients and assist with claims and coverage

Build a strong personal book of business

Use our CRM tools to track activity and performance

Work alongside a high-performing team that trains together and wins together

What We Offer

This isn't just a sales jobit's a launchpad. We believe in rewarding effort, integrity, and consistent action.

Here's what you can count on:

Weekly Draw Pay with uncapped bonuses and commissions

Day-One Training with ongoing field coaching

Performance-Based Trips (think all-inclusive and unforgettable)

Stock Share Bonuses & Lifetime Vested Renewal Income

Growth Tracks into leadership, team building, or territory expansion

Culture of Supportyou'll never be left guessing what to do next

Who Thrives Here

You're a fit if you:

Love people and enjoy solving problems

Want to build a career with freedom and purpose

Are goal-oriented and self-motivated

Are confident presenting in front of a group

Are organized, coachable, and driven to succeed

Are currently licensed orwilling to get licensed (Health & Life) within your first 90 dayswe reimburse the fees and support your preparation.

Bonus Points If You Have:

Previous experience in outside sales, customer service, hospitality, or athletic/competitive backgrounds

Familiarity with CRM systems (Salesforce preferred but not required)

A knack for leadership or mentoring others

This is your chance to grow something for yourself while doing work that makes a real difference. You'll be joining a high-energy, mission-driven team that shows up with purpose every day.

Apply today, and let's build something great together.

www.thetruenorthgroupllc.com