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Help Desk Supervisor Jobs in Washington (NOW HIRING)

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4 ... supervisory experience. * Must hold a current ITIL v4 certification. * Excellent team leadership ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our work depends on Help Desk Program Manager joining our team to bring professionalism and ... supervisory oversight. * Formulate and review deliverable items, delivering accurate and timely ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

  • Medical

  • Retirement

  • PTO

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... their Supervisor. As such, candidates must reside within a reasonable commuting distance of ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

  • Medical

  • Retirement

  • PTO

Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... their Supervisor. As such, candidates must reside within a reasonable commuting distance of ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

  • Medical

  • Retirement

  • PTO

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... their Supervisor. As such, candidates must reside within a reasonable commuting distance of ...

Marathon TS

Help Desk Lead

Quantico, VA · On-site

Help Desk Lead Marathon TS is looking for a Help Desk Lead to support our client in Quantico, VA ... Must have experience in a lead or supervisory role overseeing a team providing technical support in ...

Howard University

Help Desk Technician

Washington, DC · On-site

$45K - $51K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

SUPERVISORY ACCOUNTABILITY: N/A NATURE AND SCOPE: Internal contacts generally include ... Previous experience as an IT Help Desk Technician. Experience in conducting routine system ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Four year college degree required * 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment. * Knowledge and experience with law ...

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All JobsHelp Desk Supervisor JobsHelp Desk Supervisor Jobs in Washington

Help Desk Supervisor information

See Washington salary details

$42.5K

$94.9K

$141K

How much do help desk supervisor jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk supervisor in Washington is $94,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $113,300.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Supervisor vs Help Desk Technician?

AspectHelp Desk SupervisorHelp Desk Technician
ResponsibilitiesOversees help desk team, manages escalations, develops support processesProvides technical support, troubleshoots hardware/software issues, assists end-users
Required SkillsLeadership, communication, technical knowledge, problem-solvingTechnical troubleshooting, customer service, basic IT skills
CertificationsCompTIA A+, ITIL, management certifications often preferredCompTIA A+, HDI Support Center Analyst, basic certifications
Work EnvironmentOffice setting, team management, coordinationHelp desk or call center, direct end-user support

Help Desk Supervisors focus on managing support teams and processes, while Help Desk Technicians handle direct technical support. Both roles require technical skills and certifications, but Supervisors emphasize leadership and oversight, whereas Technicians focus on troubleshooting and customer service.

What are the key skills and qualifications needed to thrive as a help desk supervisor?

To thrive as a Help Desk Supervisor, you need strong technical troubleshooting skills, experience with IT support processes, and typically a background in computer science or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, are highly valued. Leadership, conflict resolution, and excellent communication skills help you manage teams and ensure top-tier customer service. These competencies are crucial for maintaining efficient IT support operations and fostering a productive, customer-focused team environment.

What does a help desk supervisor do?

A Help Desk Supervisor oversees the daily operations of a help desk team, ensuring that technical support requests from users are resolved efficiently and effectively. They manage staff schedules, provide training and guidance to team members, and monitor performance metrics to maintain high service standards. Additionally, Help Desk Supervisors handle escalated issues, implement support procedures, and communicate with other departments to improve IT support processes. Their role is crucial in maintaining user satisfaction and ensuring that IT systems run smoothly.

What are some of the common challenges a help desk supervisor faces when managing a support team?

A Help Desk Supervisor often encounters challenges such as balancing workload distribution among team members, maintaining high levels of customer satisfaction, and ensuring timely resolution of tickets. Managing a diverse team with varying skill sets and experience can require strong communication and training skills. Additionally, supervisors must stay updated on the latest technologies and help desk best practices to implement process improvements and motivate their staff effectively.

What are popular job titles related to Help Desk Supervisor jobs in Washington?

For Help Desk Supervisor jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Help Desk Supervisor jobs in Washington look for?

The top searched job categories for Help Desk Supervisor jobs in Washington are:

Help Desk Supervisor jobs near you
Infographic showing various Help Desk Supervisor job openings in Washington as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $94,891 per year, or $45.6 per hour.

Help Desk Specialist I Shift Lead (Copyright)

Computer World Services Corp. (CWS)

Washington, DC • On-site

Full-time

Re-posted 26 days ago

Job description

Job Summary:
Computer World Services Corp. (CWS) is seeking a Help Desk Specialist I – Lead who will serve as the senior resource and daily point-of-contact for Help Desk Specialists. This role involves providing advanced support, monitoring ticket queues, and assisting with the onboarding and training of junior staff while ensuring quality customer service and compliance with established procedures.
Responsibilities:
• Providing advanced support and serving as the first escalation point for complex or sensitive customer issues.
• Monitoring ticket queues to ensure proper categorization, prioritization, assignment, and timely handling of all incidents and requests.
• Reviewing tickets for quality and completeness, ensuring accurate troubleshooting steps, documentation, and customer communication.
• Assisting with onboarding, training, and coaching of Help Desk Specialists I, including reinforcing procedures, scripts, escalation processes, and customer service standards.
• Supporting the Help Desk Supervisor in tracking team performance, identifying trends, and recommending process improvements.
• Coordinating daily workload distribution, ensuring adequate coverage for all communication channels (phone, email, online forms).
• Acting as shift lead or primary point of contact in the absence of the Help Desk Supervisor.
• Assisting with the development and maintenance of procedures, scripts, FAQs, and knowledge base articles.
• Monitoring customer satisfaction feedback and assisting with corrective actions or follow-up communications.
• Ensuring all incidents are properly logged, categorized, researched, and escalated following policies and established service disruption processes.
• Lead performs all duties while ensuring quality, timeliness, and proper escalation across the team.
• Support 24/7/365 operations by coordinating shift assignments and ensuring continuous coverage.
• Validate the accuracy of escalations to development teams and product owners, especially potential bugs or defects.
• Assist in preparing and reviewing daily statistical reports and verifying data accuracy prior to submission.
• Lead the review of customer satisfaction survey results and quality assurance findings, identifying root causes and recommending improvement actions.
• Prepare or contribute to weekly QA reports that include analysis of unresolved tickets, negative survey results, and systemic issues.
Qualifications:
Required:
• Two to four (2-4) years of customer service or IT support experience, including prior Service Desk or Contact Center experience.
• High School Diploma.
• Ability to obtain Public Trust clearance.
Preferred:
• Leadership or senior technician experience.
• ITIL certification v4.
Company:
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions. Founded in 1990, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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