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Help Desk Professional Jobs in Colorado (NOW HIRING)

Focused HR Solutions

1.20 Help Desk Support

Golden, CO · On-site

$25 - $31/hr

Answer call center phones in a friendly, helpful, and professional manner. * Open a ticket for ... Service Desk Ticket System Prefer Service Now experience. Others will be considered if listed.

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

If you're a hands-on IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment, we'd love to hear from you. About Us: Founded in 2009, IntelliPro is a ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

If you're a hands-on IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment, we'd love to hear from you. About Us: Founded in 2009, IntelliPro is a ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Colorado

Help Desk Professional information

See Colorado salary details

$13

$24

$35

How much do help desk professional jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk professional in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What job can I get after help desk professional?

After working as a Help Desk Professional, common career paths include roles such as IT Support Specialist, Network Administrator, Systems Analyst, or Technical Support Manager. These positions often require additional certifications like CompTIA A+ or Network+ and involve more advanced troubleshooting, network management, or team leadership responsibilities.

What are the most commonly searched types of Help Desk jobs in Colorado?

The most popular types of Help Desk jobs in Colorado are:

Help Desk Professional jobs near you

1.20 Help Desk Support

Focused HR Solutions

Golden, CO • On-site

$25 - $31/hr

Full-time

Re-posted 19 days ago

Job description

Temporary position only. Must be local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.
Our direct client has an opening for a Help Desk Support 62595
This position is up to 5 months with the option of extension, and the client is in  Golden, CO.
Qualifications:
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
  • Answer call center phones in a friendly, helpful, and professional manner.
  • Open a ticket for support and provide that support once trained.
  • Create new network user accounts per procedure.
  • Disable network accounts per procedure.
  • Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team.
  • Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
  • Adept at asking questions to better support the user with processes and procedures.
  • Must be a team player.

Estimated Duration 05/10/2024 - 10/31/2024Schedule
7:30 AM 4:00 PM
3500 Illinois Street Suite 2500 Golden, Colorado 80401-0000
Additional Information:
  • Must be able to work from home on Fridays.
  • Must be able to interview in person.
  • Must be able to take CJIS certification training/exam.
  • Networking  TCP/IP Novice (1-3 Years) No
  • Operating Systems Windows 9x/2000/XP/NT/Vista/7 No
  • Service Desk Ticket System  Prefer Service Now experience. Others will be considered if listed.  Novice (1-3 Years) Yes
  • Adobe Acrobat Novice (1-3 Years) No
  • Communication skills both verbal and written Proficient (4-6 Years) Yes
  • Learning ability Proficient (4-6 Years) Yes
  • Team work Proficient (4-6 Years) Yes
  • Active Directory Novice (1-3 Years) Yes
  • Microsoft Office Novice (1-3 Years) Yes
Focuses HR Solutions logo

About Focuses HR Solutions

Sourced by ZipRecruiter

Focused HR Solutions is a Certified Women Business Enterprise by WBENC. FHR is a full service staffing firm that assists clients nationwide with supplemental staff for their information technology departments on a contract, contract to hire, and direct hire basis. Our team has extensive experience providing full service staffing needs to small, medium and large clients. Focused HR Solutions provides services to technology-driven clients that include many of the most prominent firms in the United States. Our client base includes State and Local Governments, Software Vendors, top Fortune 500 Companies, as well as companies in the automotive, retail, financial, health care, and telecommunication industries. At Focused HR Solutions, we utilize technology to market our candidate’s skills and fulfill our client’s job assignments guaranteed.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Scottsdale, AZ, US

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