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Help Desk Professional Jobs in Colorado (NOW HIRING)

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Company Description Founded by a team of young, dynamic and task-oriented IT professionals, RICEFW ... ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ...

RICEFW Technologies,Inc

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Company Description Founded by a team of young, dynamic and task-oriented IT professionals, RICEFW ... ROLE : Help Desk Support I JOB ID : RQS 2017-3443A Department : CDPHE Location: SouthDenver ...

Grand River Health

IT Help Desk Technician

Rifle, CO · On-site

$20.43 - $29.76/hr

IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital ... Associate's degree in computer science or related field preferred. * 0-2 years of professional ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Colorado

Help Desk Professional information

See Colorado salary details

$13

$24

$35

How much do help desk professional jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk professional in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What job can I get after help desk professional?

After working as a Help Desk Professional, common career paths include roles such as IT Support Specialist, Network Administrator, Systems Analyst, or Technical Support Manager. These positions often require additional certifications like CompTIA A+ or Network+ and involve more advanced troubleshooting, network management, or team leadership responsibilities.

What are the most commonly searched types of Help Desk jobs in Colorado?

The most popular types of Help Desk jobs in Colorado are:

Help Desk Professional jobs near you

Help Desk Support I

RICEFW Technologies,Inc

Denver, CO • On-site

$20.50 - $27.75/hr

Contractor

Re-posted 16 days ago

Job description

Company Description
Founded by a team of young, dynamic and task-oriented IT professionals, RICEFW brings a pragmatic approach with proven, real-world solutions to the challenging field of technology and IT personnel placement. We strive to partner clients and staffing talent with similar goals, aims and achievements so that the equilibrium is maintained at the workplace. We are an End to End IT Solutions provider with extensive experience in Business Consulting, IT Integration, Project Management and Staff Augmentation.
Our strength lies in leveraging innovation and a global onsite-offshore delivery model to provide best Return on Investments (ROI) for our clients.
Job Description
Hi,
Greetings for the day..!!
This is CHANDRA, - Talent Acquisition (TAG) working with a reputed US IT Staffing Company based in the US, RICEFW Technologies.
If you feel that this current position is not suitable for you, please go to our website www.ricefwtech.com and you can find more suitable positions for you.
Please go through the below JD and share your updated resume, if not please forward this email to your friends or colleagues who might be interested.
POSITION DETAILS:
ROLE : Help Desk Support I
JOB ID : RQS 2017-3443A
Department : CDPHE
Location: SouthDenver, Colorado . .
Duration: 05+Month Contract
Mode of Interview: Either Webcam or In Person .
Client : State of Colorado.
JOB DESCRIPTION:
STATEMENT OF WORK
Deskside Support (DSS) for Office of Information Technology (OIT) at Colorado Department of Public Health & Environment (CDPHE).
INTRODUCTION
The Governor's Office of Information Technology (OIT) is seeking a qualified vendor to provide 1 contractor for no more than 40 hours per week, Mon - Fri and up to a maximum of 4 months for assistance in installing, updating and moving IT equipment, and fixing IT "issues."
PURPOSE
This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.
SCOPE
The Vendor shall be responsible for providing qualified candidates to:
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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