Help Desk Support
$19.50 - $26.25/hr
A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support. Complete Description: This ...
Help Desk Support
$19.50 - $26.25/hr
A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support. Complete Description: This ...
Helpdesk Support Technician
Madison, NJ · On-site
$25 - $30/hr
Typical Help Desk duties: • Responding to calls emails and tickets that involve password reset requests, printing issues (office and home), occasional assistance with program features in O365 ...
Quick apply
Helpdesk Support Technician
Madison, NJ · On-site
$25 - $30/hr
Typical Help Desk duties: • Responding to calls emails and tickets that involve password reset requests, printing issues (office and home), occasional assistance with program features in O365 ...
Help Desk Analyst with Security Clearance
Ellicott City, MD · On-site
$20.50 - $28/hr
Visit our website at: www.dcca.com Help Desk Analyst Candidate must have or be willing to obtain a ... password reset, account unlock, and username assistance · Provide cross-functional support for ...
Help Desk Analyst with Security Clearance
Ellicott City, MD · On-site
$20.50 - $28/hr
Visit our website at: www.dcca.com Help Desk Analyst Candidate must have or be willing to obtain a ... password reset, account unlock, and username assistance · Provide cross-functional support for ...
Helpdesk Support Technician
Madison, NJ · On-site
$25 - $30/hr
Typical Help Desk duties: • Responding to calls emails and tickets that involve password reset requests, printing issues (office and home), occasional assistance with program features in O365 ...
Helpdesk Support Technician
Madison, NJ · On-site
$25 - $30/hr
Typical Help Desk duties: • Responding to calls emails and tickets that involve password reset requests, printing issues (office and home), occasional assistance with program features in O365 ...
Help Desk
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • ...
Help Desk
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • ...
Helpdesk Engineer
Cleveland, OH · On-site
... email, password reset, printers, networking, Microsoft Office, Office365. · Maintain, implement ... help desk interactions within our ticketing system. · Participate in after-hours upgrades ...
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Helpdesk Engineer
Cleveland, OH · On-site
... email, password reset, printers, networking, Microsoft Office, Office365. · Maintain, implement ... help desk interactions within our ticketing system. · Participate in after-hours upgrades ...
... password reset; * Picks up equipment from the JWAC JP Assets division, deliver it to a user ... Three (3) to seven (7) years of help desk experience or related technical field experience.
... password reset; * Picks up equipment from the JWAC JP Assets division, deliver it to a user ... Three (3) to seven (7) years of help desk experience or related technical field experience.
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory ...
Help Desk Technician
Bakersfield, CA · On-site
$20.75 - $28/hr
The Help Desk Technician will provide one-on-one and phone-based support to computer users ... account, reset a user's password, assign user groups and files level security within Active ...
Help Desk Technician
Bakersfield, CA · On-site
$20.75 - $28/hr
The Help Desk Technician will provide one-on-one and phone-based support to computer users ... account, reset a user's password, assign user groups and files level security within Active ...
Service desk Analyst
Morrisville, NC · On-site
$19.25 - $26.25/hr
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
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Service desk Analyst
Morrisville, NC · On-site
$19.25 - $26.25/hr
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
This position is 100% on the phones, password resets and application support. No Tier 2 work will ... Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Quick apply
Job Position : Service Desk L1
Morrisville, NC · On-site
$19.25 - $26.25/hr
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Service desk Analyst
Morrisville, NC · On-site
$18 - $21/hr
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Quick apply
Service desk Analyst
Morrisville, NC · On-site
$18 - $21/hr
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...
Help Desk Technician
Nashville, TN · On-site
Support password resets, account provisioning, deprovisioning, and user lifecycle activities ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...
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Help Desk Technician
Nashville, TN · On-site
Support password resets, account provisioning, deprovisioning, and user lifecycle activities ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...
Service Desk Support III
Questa, NM · On-site
... Control, Password Reset, problem resolution through technical scripts and knowledge base, For ... Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and ...
Service Desk Support III
Questa, NM · On-site
... Control, Password Reset, problem resolution through technical scripts and knowledge base, For ... Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
The position will focus on answering support calls, assisting users with password resets ... Help Desk, Technical Support, or Call Center experience. * Experience using call tracking or ...
Quick apply
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
The position will focus on answering support calls, assisting users with password resets ... Help Desk, Technical Support, or Call Center experience. * Experience using call tracking or ...
Help Desk Analyst
$20.25 - $27.75/hr
The position will focus on answering support calls, assisting users with password resets ... Required Qualifications 1+ year of previous IT Service Desk, Help Desk, Technical Support, or Call ...
Help Desk Analyst
$20.25 - $27.75/hr
The position will focus on answering support calls, assisting users with password resets ... Required Qualifications 1+ year of previous IT Service Desk, Help Desk, Technical Support, or Call ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
The position will focus on answering support calls, assisting users with password resets ... Required Qualifications * 1+ year of previous IT Service Desk, Help Desk, Technical Support, or ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
The position will focus on answering support calls, assisting users with password resets ... Required Qualifications * 1+ year of previous IT Service Desk, Help Desk, Technical Support, or ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
The position will focus on answering support calls, assisting users with password resets ... Help Desk, Technical Support, or Call Center experience. * Experience using call tracking or ...
Help Desk Analyst
Harrisburg, PA · On-site
$20.25 - $27.75/hr
The position will focus on answering support calls, assisting users with password resets ... Help Desk, Technical Support, or Call Center experience. * Experience using call tracking or ...
Help Desk Password Reset information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do help desk password reset jobs pay per hour?
As of Jun 28, 2026, the average hourly pay for help desk password reset in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What is the difference between Help Desk Password Reset vs Service Desk Technician?
| Aspect | Help Desk Password Reset | Service Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+) | Similar certifications, often with additional troubleshooting skills |
| Work Environment | Help desk support, primarily remote or on-site | Service desk environment, handling broader IT issues |
| Employer & Industry | IT support teams across various industries | IT service providers, corporate IT departments |
| Search & Comparison Intent | Focus on password reset tasks | Broader IT support responsibilities |
Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.
What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?
A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.
What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?
To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.
What does a Help Desk Password Reset specialist do?
A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.
More about Help Desk Password Reset jobs
What cities are hiring for Help Desk Password Reset jobs? Cities with the most Help Desk Password Reset job openings:
What states have the most Help Desk Password Reset jobs? States with the most job openings for Help Desk Password Reset jobs include:
What job categories do people searching Help Desk Password Reset jobs look for? The top searched job categories for Help Desk Password Reset jobs are:
Job description
Company Description
Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.
Job Description
Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.
Complete Description:
This role is focused on level-1 help desk phone support, primarily with system access issues and password
Support. The ideal candidate must have excellent customer service and communications skills.
Candidate must be able to:
handle difficult situations with clients and turn them into a win for the service desk team
initiate trouble tickets from a service desk system
answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.
Qualifications
At least 3 years of relevant experience working in a technical IT call center environment.
HDS2
1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.
Additional Information
Thanks and Regards,
Jane Morgan
About Ask IT Consulting
Sourced by ZipRecruiter
Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Holtsville, NY, US
Year founded
2008