Front Desk Associate
$14.25 - $18.25/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$14.25 - $18.25/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Concord, NH · On-site
$14 - $18/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Concord, NH · On-site
$14 - $18/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Rochester, NH · On-site
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Rochester, NH · On-site
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Lee, NH · On-site
$12.50 - $16.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Lee, NH · On-site
$12.50 - $16.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Portsmouth, NH · On-site
$14.25 - $18.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Portsmouth, NH · On-site
$14.25 - $18.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$14 - $18/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$14 - $18/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Lee, NH · On-site
$12.50 - $16.25/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Lee, NH · On-site
$12.50 - $16.25/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$12.50 - $16.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$12.50 - $16.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Lee, NH · On-site
$12.50 - $16.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Lee, NH · On-site
$12.50 - $16.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Help Desk Manager information
See Rochester, NH salary details
$36.8K - $44.5K
1% of jobs
$44.5K - $52.3K
6% of jobs
$52.3K - $60.1K
8% of jobs
$65.7K is the 25th percentile. Wages below this are outliers.
$60.1K - $67.8K
13% of jobs
$67.8K - $75.6K
14% of jobs
The median wage is $79.2K / yr.
$75.6K - $83.3K
17% of jobs
$83.3K - $91.1K
13% of jobs
$94.2K is the 75th percentile. Wages above this are outliers.
$91.1K - $98.8K
8% of jobs
$98.8K - $106.6K
7% of jobs
$106.6K - $114.4K
7% of jobs
$114.4K - $122.1K
5% of jobs
$36.8K
$82.2K
$122.1K
How much do help desk manager jobs pay per year?
As of Aug 10, 2026, the average yearly pay for help desk manager in Rochester, NH is $82,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,700.00 and $98,100.00 per year, depending on experience, location, and employer.
What does a help desk manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What does a help desk manager do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What cities near Rochester, NH are hiring for Help Desk Manager jobs? Cities near Rochester, NH with the most Help Desk Manager job openings:
$14.25 - $18.25/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 10 days ago
Planet Fitness rating
5.6
Based on 598 frontline employees who took The Breakroom Quiz
46th of 63 rated gym and leisure clubs
Job description
OverviewWho We Are: At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!Who You Are: All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free ZoneCharacteristics that will make you a perfect match for our Front Desk Associate: You:
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
- 6-12 months of experience in a customer service environment is preferred
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
- Medical, Dental, and Vision Insurance*
- Vacation*/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(k) Retirement Savings Plan
- Term Life Insurance*
- Healthcare and Dependent Care Flexible Spending Accounts*
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
*Please note that certain benefits listed above are for full-time employees only
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.MinMaxEmployment Type: FULL_TIMEWhat Planet Fitness employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Planet Fitness
Sourced by ZipRecruiter
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
Industry
Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers
Company size
501 - 1,000 Employees
Headquarters location
Hampton, NH, US