Lead Customer Service Rep
Concord, NH · On-site
... Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing Help Desk support for the Customer ...
Lead Customer Service Rep
Concord, NH · On-site
... Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing Help Desk support for the Customer ...
Front Desk Agent
Lebanon, ME · On-site
$16 - $17/hr
Support the concierge department by providing helpful guest relations, including directing guests ... The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING:
Front Desk Agent
Lebanon, ME · On-site
$16 - $17/hr
Support the concierge department by providing helpful guest relations, including directing guests ... The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING:
Front Desk Agent
Lebanon, ME · On-site
$13.50 - $17.25/hr
Support the concierge department by providing helpful guest relations, including directing guests ... The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING:
Front Desk Agent
Lebanon, ME · On-site
$13.50 - $17.25/hr
Support the concierge department by providing helpful guest relations, including directing guests ... The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING:
Front Desk Agent
Strafford, NH · On-site
$13.50 - $17/hr
Support the concierge department by providing helpful guest relations, including directing guests ... The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING:
Front Desk Agent
Strafford, NH · On-site
$13.50 - $17/hr
Support the concierge department by providing helpful guest relations, including directing guests ... The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING:
Front Desk Agent
Strafford, NH · On-site
$15 - $18/hr
Support the concierge department by providing helpful guest relations, including directing guests ... The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING:
Front Desk Agent
Strafford, NH · On-site
$15 - $18/hr
Support the concierge department by providing helpful guest relations, including directing guests ... The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING:
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Dover, NH · On-site
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Dover, NH · On-site
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Dover, NH · On-site
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Dover, NH · On-site
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Dover, NH · On-site
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Dover, NH · On-site
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Portsmouth, NH · On-site
$14.25 - $18.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Portsmouth, NH · On-site
$14.25 - $18.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Rochester, NH · On-site
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Rochester, NH · On-site
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Dover, NH · On-site
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Dover, NH · On-site
$14.25 - $18.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Rochester, NH · On-site
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Rochester, NH · On-site
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Stratham, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Concord, NH · On-site
$14 - $18/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Concord, NH · On-site
$14 - $18/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Portsmouth, NH · On-site
$14.25 - $18.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Portsmouth, NH · On-site
$14.25 - $18.25/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Rochester, NH · On-site
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Rochester, NH · On-site
$13.75 - $17.75/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Front Desk Associate
Raymond, NH · On-site
$14.75 - $19/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...
Help Desk Manager information
See Rochester, NH salary details
$36.8K - $44.5K
1% of jobs
$44.5K - $52.3K
6% of jobs
$52.3K - $60.1K
8% of jobs
$65.7K is the 25th percentile. Wages below this are outliers.
$60.1K - $67.8K
13% of jobs
$67.8K - $75.6K
14% of jobs
The median wage is $79.2K / yr.
$75.6K - $83.3K
17% of jobs
$83.3K - $91.1K
13% of jobs
$94.2K is the 75th percentile. Wages above this are outliers.
$91.1K - $98.8K
8% of jobs
$98.8K - $106.6K
7% of jobs
$106.6K - $114.4K
7% of jobs
$114.4K - $122.1K
5% of jobs
$36.8K
$82.2K
$122.1K
How much do help desk manager jobs pay per year?
As of Aug 10, 2026, the average yearly pay for help desk manager in Rochester, NH is $82,178.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,700.00 and $98,100.00 per year, depending on experience, location, and employer.
What does a help desk manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What does a help desk manager do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What cities near Rochester, NH are hiring for Help Desk Manager jobs? Cities near Rochester, NH with the most Help Desk Manager job openings:
Sharecare rating
7.3
Based on 32 frontline employees who took The Breakroom Quiz
305th of 887 rated healthcare providers
Job description
Job Description:
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit?www.sharecare.com.
Job Summary:
Essential Job Functions:
-
Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:?
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Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.??
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Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.??
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Provide support for the customer service team through the manning and operation of the Help Desk.??
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Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.??
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Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.??
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Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.??
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Identifying trends in escalations and preparing data used to identify root cause analysis.??
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Supporting contract performance guarantees by performing other duties as deemed?necessary;?answering inbound calls, assisting with outbound campaigns.??
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Ability to work flexible hours and shifts.??
Qualifications :
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GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses.? College course work is desirable.
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Minimum of 2 years previous call center or customer service experience
Specific Skills/ Attributes:
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Ability to work effectively with all levels of management and other?colleagues;?demonstrating leadership, initiative, and a customer service orientation.???
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Possessing analytic skills and a technical acumen; computer competencies should?include:?word processing, spreadsheet, and database management.??
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Ability to work independently but also thrive in a team environment built on information sharing.??
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Demonstrating interpersonal abilities used to build relationships that contribute to the team's success.??
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Displaying sound judgment and critical thinking skills.?
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Excellent verbal and written communication skills.?
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Detail oriented and well organized.??
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
What Sharecare employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Sharecare
Sourced by ZipRecruiter
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.
Industry
Fitness and sports centers
Company size
1,001 - 5,000 Employees
Headquarters location
Atlanta, GA, US
Year founded
2009