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Help Desk Manager Jobs in Portland, ME (NOW HIRING)

The Francis Company

Front Desk Agent

Portland, ME · On-site

$14.75 - $18.75/hr

You will welcome new guests, issue room keys, manage reservations and provide information about ... This job will also include movement around the entire property to help assist in all areas of the ...

Planet Fitness

Front Desk Associate

Auburn, ME · On-site

$15.10 - $16.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Brunswick, ME

$15.10 - $16.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Auburn, ME · On-site

$15.10 - $16.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

The Francis

Front Desk Agent

Portland, ME · On-site

$14.50 - $18.50/hr

You will welcome new guests, issue room keys, manage reservations and provide information about ... This job will also include movement around the entire property to help assist in all areas of the ...

Planet Fitness

Front Desk Associate

Auburn, ME

$15.10 - $16.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

The Francis

Front Desk Agent

Portland, ME · On-site

$14.50 - $18.25/hr

You will welcome new guests, issue room keys, manage reservations and provide information about ... This job will also include movement around the entire property to help assist in all areas of the ...

Planet Fitness

Front Desk Associate

Auburn, ME

$15.10 - $16.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Brunswick, ME · On-site

$15.10 - $16.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Auburn, ME · On-site

$15.10 - $16.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Auburn, ME · On-site

$15.10 - $16.10/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

The Francis

Front Desk Agent

Portland, ME · On-site

$14.50 - $18.25/hr

You will welcome new guests, issue room keys, manage reservations and provide information about ... This job will also include movement around the entire property to help assist in all areas of the ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Portland, ME

Help Desk Manager information

See Portland, ME salary details

$38.9K

$86.9K

$129.2K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Portland, ME is $86,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $103,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Portland, ME?

The most popular types of Help Desk jobs in Portland, ME are:

What are popular job titles related to Help Desk Manager jobs in Portland, ME?

For Help Desk Manager jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Portland, ME look for?

The top searched job categories for Help Desk Manager jobs in Portland, ME are:

What cities near Portland, ME are hiring for Help Desk Manager jobs?

Cities near Portland, ME with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Portland, ME as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $86,933 per year, or $41.8 per hour.

Portland Embassy Suites- Front Desk Positions

AAM 15 Management LLC

Portland, ME • On-site

$14.50 - $18.25/hr

Full-time

Re-posted 22 days ago

Job description

Are you a customer service star?
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

Apply